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Remote Operations Supervisor Jobs in Tulsa, OK (NOW HIRING)

FMS Inc.

Operations Manager

Tulsa, OK · Remote

$54K - $57K/yr

Manage supervisors overseeing remote customer service representatives, with seasonal staffing ... Analyze operational reports and performance trends to identify improvement opportunities. * Coach ...

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Remote Operations Supervisor information

See Tulsa, OK salary details

$28.3K

$58K

$108.2K

How much do remote operations supervisor jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote operations supervisor in Tulsa, OK is $57,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $70,800.00 per year, depending on experience, location, and employer.

What is a remote operations supervisor?

A Remote Operations Supervisor is responsible for managing teams and overseeing operational processes from a remote location, ensuring that company goals and standards are met. They coordinate workflows, monitor performance metrics, and provide support and guidance to remote employees. Their role often includes implementing company policies, troubleshooting issues, and facilitating communication between teams and upper management. Remote Operations Supervisors use digital tools to maintain productivity and collaboration within distributed teams.

How does a remote operations supervisor typically coordinate and communicate with distributed teams to ensure smooth workflow?

A Remote Operations Supervisor usually relies on a combination of digital tools, such as project management software, video conferencing, and instant messaging platforms, to coordinate tasks and maintain clear communication with team members working from different locations. They often schedule regular virtual meetings to set expectations, monitor progress, and address any issues that arise. Establishing clear protocols and maintaining open lines of communication are crucial for overcoming challenges like time zone differences and ensuring team cohesion. Proactive leadership and adaptability are key to fostering a productive and collaborative remote work environment.

What are the key skills and qualifications needed to thrive as a remote operations supervisor, and why are they important?

To thrive as a Remote Operations Supervisor, you need strong organizational, leadership, and problem-solving skills, typically supported by experience in operations management and a relevant degree. Familiarity with remote collaboration platforms (such as Slack, Zoom, or Microsoft Teams), workflow management systems, and sometimes certifications like PMP is highly beneficial. Excellent communication, adaptability, and the ability to motivate distributed teams are standout soft skills in this role. These competencies are crucial for ensuring seamless operations, effective team coordination, and achieving organizational goals in a virtual environment.

What is the difference between Remote Operations Supervisor vs Remote Operations Coordinator?

AspectRemote Operations SupervisorRemote Operations Coordinator
Required CredentialsTypically requires management experience, industry-specific certifications, and leadership skillsUsually requires administrative or coordination experience, often with basic industry knowledge
Work EnvironmentOversees remote teams, manages workflows, and ensures operational efficiencySupports daily operations, schedules, and communication between teams
Employer & Industry UsageCommon in logistics, customer service, and IT sectorsFrequent in customer support, tech, and service industries

The Remote Operations Supervisor focuses on managing remote teams and ensuring operational efficiency, often requiring leadership experience. In contrast, the Remote Operations Coordinator handles daily support tasks and coordination activities, typically with less managerial responsibility. Both roles are vital in remote work environments but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Operations Supervisor jobs in Tulsa, OK?

The most popular types of Operations Supervisor jobs in Tulsa, OK are:

What are popular job titles related to Remote Operations Supervisor jobs in Tulsa, OK?

For Remote Operations Supervisor jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Remote Operations Supervisor jobs in Tulsa, OK look for?

The top searched job categories for Remote Operations Supervisor jobs in Tulsa, OK are:

Remote Operations Supervisor jobs near you

Operations Manager

FMS Inc.

Tulsa, OK • Remote

$54K - $57K/yr

Full-time

Posted 6 days ago

Job description

JOB TITLE: Operations Manager

EMPLOYER: FMS Inc.

BENEFIT ELEGIBIITY CLASS: Salary

REPORTS TO: Director, Health and Medical Services


UPDATED: 08/12/2026



JOB SUMMARY:

This position serves as the operational leader for a single client account, ensuring exceptional service delivery, developing supervisors and team members, and building a strong partnership with the client.


JOB DUTIES AND RESPONSIBILITIES:

• Lead the day-to-day operations of a dedicated customer service account.

• Manage supervisors overseeing remote customer service representatives, with seasonal staffing increases.

• Ensure contractual performance goals are achieved, including Service Level, AHT, CSAT, QA, Schedule Adherence, and Productivity.

• Analyze operational reports and performance trends to identify improvement opportunities.

• Coach and develop supervisors while fostering a culture of accountability and continuous improvement.

• Serve as the primary operational contact for the client and participate in regular business reviews.

• Partner with the client's NICE Workforce Management team on staffing, scheduling, and operational planning.

• Collaborate with Quality, Training, HR, Recruiting, and IT to support program success.

• Ensure compliance with company policies, client requirements, and applicable regulations.

• Lead operational improvements that enhance customer experience and performance.

JOB QUALIFICATIONS:

• Five or more years of contact center leadership experience.

• At least two years managing supervisors or multiple customer service teams.

• Experience leading high-volume customer service operations.

• Strong understanding of contact center metrics and reporting.

• Excellent coaching, communication, organizational, and problem-solving skills.

• Strong Microsoft Excel and reporting skills.

• Healthcare or health insurance customer service experience preferred.

• Experience using NICE or similar contact center platforms preferred.

• Experience partnering with Workforce Management teams preferred.

• Bachelor's degree or equivalent experience preferred.

CORE COMPETENCIES:

• Diversity & Inclusion: Demonstrates understanding and respect for diverse backgrounds; promotes a harassment-free workplace; supports inclusive practices.

• Ethics & Integrity: Acts with honesty, professionalism, and accountability; upholds organizational values.

• Customer Service: Responds promptly and professionally to inquiries; manages challenges with empathy and tact.

• Communication: Communicates clearly and confidently in both verbal and written formats; participates effectively in meetings and team settings.

• Motivation & Initiative: Pursues excellence; sets and meets high standards; overcomes challenges with persistence.

• Professionalism: Demonstrates respect, discretion, and reliability; takes ownership of responsibilities and follows through on commitments.

• Attendance & Punctuality: Maintains reliable attendance and punctuality; ensures coverage and communicates scheduling needs responsibly.

WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet and secure, quiet workspace

• Employee-provided WFH equipment

o Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required

o RAM: 8000 MB

o Hard Drive: 6 GB or more

o .NET Framework version 4.6.1 or later

o Windows 10/11

o Mouse

o Headset

o Webcam

• Comfortable using video conferencing tools throughout each scheduled shift

• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment


The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.