Job Description
Salesforce Administrator
Location: Remote
Interview Process: 1 round, Virtual/Online
Duration: 12 MonthsEmployment Type: ContractExperience Required: 06+ Years
Candidate Location: No SC residency required. Open to nationwide candidates.
Project Scope:
We are seeking an experienced Salesforce Administrator to support the daily administration, enhancement, integration, and maintenance of an enterprise Salesforce environment. This role will play a key part in supporting business operations by managing Salesforce configurations, user administration, workflow monitoring, sandbox environments, and external system integrations.
The ideal candidate will have strong hands-on Salesforce administration experience along with knowledge of integrations involving AWS Connect, ServiceNow, and Azure Active Directory (Azure AD). The role also requires experience supporting authentication, security, and Single Sign-On (SSO) solutions within Salesforce environments.
Key Responsibilities:
โข Manage Salesforce user accounts, profiles, permission sets, and access controls
โข Create, modify, deactivate, and maintain users following security and governance best practices
โข Configure and manage Salesforce sandbox environments for development, testing, and QA purposes
โข Collaborate with development teams to promote code changes and updates across Salesforce environments
โข Monitor workflow queues, automation processes, and system performance to ensure operational efficiency
โข Troubleshoot and resolve workflow, automation, and system-related issues
โข Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD
โข Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality
โข Ensure secure authentication and access management across integrated systems
โข Maintain Salesforce configurations, customizations, workflows, and documentation
โข Provide end-user support, troubleshooting, and training as needed
โข Collaborate with technical and business teams to support operational improvements and system enhancements
โข Ensure compliance with organizational security standards and governance policies
Required Skills & Experience:
โข Salesforce Certified Administrator certification (or equivalent Salesforce Administration certification)
โข 5+ years of experience as a Salesforce Administrator with strong expertise in day-to-day Salesforce administration and maintenance
โข Experience managing Salesforce users, profiles, roles, permission sets, and security settings
โข Strong experience with Salesforce workflows, automation processes, and troubleshooting
โข Experience with Salesforce sandbox management and environment administration
โข Strong understanding of Salesforce security and access management best practices
โข Excellent problem-solving, analytical, and troubleshooting abilities
โข Strong written and verbal communication skills
Preferred Skills:
โข Experience creating and managing Salesforce sandbox environments
โข Experience promoting code changes and deployments between Salesforce environments
โข Familiarity with external integrations including AWS Connect, ServiceNow, and Azure AD
โข Experience configuring and supporting Single Sign-On (SSO) and Identity Provider integrations
โข Knowledge of enterprise application integration and data synchronization practices
Education:
Bachelor's Degree in Information Technology, Computer Science, or a related field
Certificate:
Salesforce Administrator Certification required
CJIS Certification will be required after onboarding (training provided by the State following successful background check completion)