Remote Operations Manager Jobs in Tennessee (NOW HIRING)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Overview

This role is responsible for leading a professional sales and account management team consisting of 9 -11 Remote Sales Account Managers (AMs).   The Remote Sales Account Manager (AM) is and individual contributor sales professional and trusted business advisor to their assigned independent clinic (non-acute) specialty customers.  The AM will remotely support approximately 30 - 60  independent specialty provider clinics, within an assigned territory. 

The Senior Manager of Remote Account Management will recruit, hire, train, motivate and hold accountable their account management staff. This position collaborates frequently with the Field Sales organization on shared market initiatives and alignment of strategic customer support across all affiliated customer sites.

The Senior Manager will develop and mentor team members, provide monthly updates to the Director of Remote Sales, identify process improvement opportunities within the department, work across business units effectively, and lead and implement business initiatives.

Looking for an upbeat, focused, and well-organized sales manager to join our Provider Solutions Remote Sales team.  This person will help maximize the effectiveness of a growing Remote Sales team responsible for providing services and pharmaceutical products sales via telephone to independent specialty provider clinics within their assigned territories, as well as providing customer consultation to optimize customer profitability through McKesson solutions and services. 

Must have direct sales and account management experience, preferably within healthcare, have a strong focus on operational excellence, and thrive in a diverse team environment.

Key Responsibilities

• Communicate, and oversee the implementation of strategies for achieving financial goals.

• Recruit, hire, train, coach, and develop a team of Remote Sales Account Managers. 

• Collaborate with internal business partners (operations, credit, finance, other sales departments and leaders) as needed to drive customer satisfaction, territory compliance/profitability, increase sales and resolve escalated issues.

• Identify process improvement opportunities within the department, work across business units effectively, as well as lead and implement business initiatives.

• Prepare reports showing performance and present results to senior leadership.

• Works on complex issues of diverse scope. Coordinates the activ ity of workgroup through utilizing operational policies to obtain solutions.

• Frequently interacts with direct reports, outside customers, and f unctional peer groups at management levels.

• Conducts presentations of technical information concerning specific projects/schedules. Facilitates cooperation. Communicates organizational and functional strategy and translates it into team goals.

• Address disciplinary and/or performance problems according to company policy; make effective/appropriate decisions relative to corrective action as required

Competencies (Knowledge, Skills and Abilities)

• Employee and Team Development - Continuously coach, train, and develop account managers to enhance the skills needed to be successful in this role and with the organization.

• Employee Engagement - Must have the ability to inspire and motivate others by showing genuine empathy and adapting to the unique motivations of each individual.

• Communication - Communication is a core leadership function, requiring the ability to think with clarity and express ideas and information verbally and in writing to a multitude of audiences.

• Strategic Planning and Strategy Implementation (Forward Thinking)- Being able to see the big picture, helping others understand how their role contributes to the organization and ensuring that the team has organized its people, skills, and resources to meet operational goals.

• Collaborative Working and Relationship Building - Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support

• Planning and Organizing (Time Management) - establishes a systematic course of action for one’s work to accomplish objectives.

Minimum Requirement
Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Education

4-year degree or equivalent experience

Critical Skills

• 9+ years of sales or professional experience

• Self-motivated and results-oriented

• Must have well-cultivated soft skills

• Proven ability to motivate and collaborate well with others

• Team player and willing to work in a constantly changing environment

• Effectively communicate sales results and/or information related to team performance to appropriate departments

• Experience in supporting and driving process improvements with cross-functional teams

• Strong analytical and business skills

• Ability to thrive in a metrics-based environment and ability to manage timelines

Additional Knowledge & Skills

• 1+ years Leadership or supervisory experience preferred

• Pharmaceutical industry experience preferred

• Experience managing a remote team a plus

• Working knowledge with Salesforce.com

• Proficient in all MS Office products

• Professional business-to-business inside sales acumen

• Ability to effectively communicate marketing intelligence

• Ability to operate in a fast-paced, dynamic business environment

• Ability to analyze communications and manage timelines

• Good problem solving and decision-making skills

• Excellent written and oral communication skills

• Working knowledge of McKesson products such as Lynx, iKnowMed

• Effectively communicate sales results and/or information related to the Remote Account Management team performance to appropriate departments

Physical Requirements

• General Office Demands

• Travel up to 50% of the time by air and car. 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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