Remote Operations Analyst Jobs in Austin, TX (NOW HIRING)

Top Skills' Details

While candidates will be working 100% remote, they have to be 40 miles from a core location. The locations are in Austin, TX. San Diego, CA. Fort Mill, SC. Tempe, AZ, NYC, NY

1. 3+ years of Provisioning/Deprovisioning user access

2. Creation & Modification of application accounts for user request

3. Modification of application accounts as required within designated SLA's

4. Ideally, ServiceNow experience since that is what the client utilizes

One thing to note- ensure people understand due diligence. Don't be a robot and just believe every ticket that comes through, make sure you are taking the time to ensure it is accurate before completing it.

Description

Responsibilities:

The Information Security Analyst will support the Information Security Identity and Access Management Operations department in executing the provisioning and de-provisioning of user access to company applications and platforms. Daily responsibilities to include but not limited to:

• Provide daily metrics of IAM Operations ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA, Team staffing)

• Monitor, review, assign, and complete task assignments using ServiceNow platform.

• Complete resolution of service catalog requests, including identification of the source of the request and the level of support required to complete request.

• If required, take manual approval from the respective approvers at the client to complete the service request.

• Mailbox management: Handling multiple Mailbox for Technology Access management

• Ensure compliance with all technical procedures, user guides and run books to run operations

• Troubleshooting of issues/incidents related to any access provisioning remotely and provide root cause analysis

Qualifications:

• Bachelor’s degree or a minimum of 3 years Information Security experience (Work Experience substituted for degree as applicable)

• Experience with Identity Access Management Life cycle – Access (Governance, provisioning/De-provisioning, Role Based Access Controls

• Understanding of IAM framework and technologies to ensure “Right People Have the Right Access”

• Understand the importance of facilitating Identity and Access Management (Requests processing/review/access authorization)

• Task execution utilizing Ticket request management with ServiceNow or equivalent Ticket management system (Remedy. Etc.)

• Understanding or knowledge of “Least Privileged” access management methodology in line with Segregation of Duties /SOX guidelines

• Ability to lead and ensure proper communication, quick resolution and crisis management.

• Ensure adherence to policies and standards are executed at all levels.

• Ability to perform trend analysis and identify and resolve incidents and access related issues quickly, as well as having the ability to troubleshoot/escalate access failures, identify root cause and fix issues.

• Fundamental understanding of risk management

Job Type & Location

This is a Contract position based out of Austin, Texas.

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.