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Remote Operations Analyst Jobs in Kansas (NOW HIRING)

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Scopely

... remote basis At Scopely, we care deeply about what we do and want to inspire play, every day ... Partner with product, design, economy, live operations, marketing, and leadership teams to turn ...

Deloitte

Epic Research & Genomics Analyst

Wichita, KS · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... You'll work alongside talented professionals reimagining and re-engineering operations and ...

Booz Allen Hamilton, Inc.

HST Analyst

Leavenworth, KS · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0242860 Location: Fort Leavenworth,KS,US Share job via: Share HST Analyst The Opportunity: As the Analyst, you'll develop, implement, and measure the effectiveness of ...

Booz Allen Hamilton, Inc.

HST Analyst

Leavenworth, KS · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0244586 Location: Fort Leavenworth,KS,US Share job via: Share HST Analyst The Opportunity: As the Analyst, you'll develop, implement, and measure the effectiveness of ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Harris

This role requires deep healthcare technology experience, strong operational and analytical ... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

This role requires deep healthcare technology experience, strong operational and analytical ... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

AVID

$121K - $181K/yr

Strong analytical skills with hands-on experience building renewal reporting and pacing models ... range. #LI-Remote #LI-RM1 If you like wild growth and working with happy, enthusiastic over ...

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Remote Operations Analyst information

See Kansas salary details

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How much do remote operations analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote operations analyst in Kansas is $30.10, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $36.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Operations Analyst position, and why are they important?

To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.

What are the typical daily responsibilities of a Remote Operations Analyst?

As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.

What is a Remote Operations Analyst job?

A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.

What are the most commonly searched types of Operations Analyst jobs in Kansas? The most popular types of Operations Analyst jobs in Kansas are:
What are popular job titles related to Remote Operations Analyst jobs in Kansas? For Remote Operations Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Operations Analyst jobs in Kansas look for? The top searched job categories for Remote Operations Analyst jobs in Kansas are:
What cities in Kansas are hiring for Remote Operations Analyst jobs? Cities in Kansas with the most Remote Operations Analyst job openings:
Remote Operations Analyst jobs near you
Infographic showing various Remote Operations Analyst job openings in Kansas as of July 2026, with employment types broken down into 69% Full Time, 5% Part Time, and 26% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $62,617 per year, or $30.1 per hour.
Quality Analyst Lead

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Posted 9 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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