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Remote Online Inbound Call Center Jobs in Washington

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Job Title: Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for training (no more than 1 week) * Fully remote aside from any onsite all-hands meetings * Must

Maximus

Manager - Call Center

VA · On-site +1

General information Job Posting Title Manager - Call Center Date Tuesday, June 30, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is looking for a

ROCS

Call Center Representative

Arlington, VA · Remote

$20 - $22/hr

Why You Want To Work Here: We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today

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Remote Online Inbound Call Center information

What is a Remote Online Inbound Call Center?

A Remote Online Inbound Call Center is a virtual customer support center where agents work from various locations, often from home, handling incoming calls from customers. These centers use internet-based communication systems and specialized software to manage customer inquiries, provide support, or process orders. Inbound call centers focus on answering questions, resolving issues, and delivering service rather than making outgoing sales calls. Employees typically need a reliable internet connection, a quiet workspace, and strong communication skills. This setup allows companies to access a broader talent pool while giving agents more flexibility.

What is the difference between Remote Online Inbound Call Center vs Remote Online Customer Service Representative?

AspectRemote Online Inbound Call CenterRemote Online Customer Service Representative
Primary RoleHandling inbound calls for sales, support, or inquiriesProviding customer support and assistance via calls, chat, or email
Required SkillsCommunication, problem-solving, product knowledgeCommunication, empathy, technical knowledge
Work EnvironmentHome-based, call center software, headsetHome-based, multi-channel support tools
Common CertificationsNone required, but customer service or sales training helpfulCustomer service certifications optional

Both roles involve remote customer interactions, but the Remote Online Inbound Call Center typically focuses on handling high call volumes for sales or support, often in a call center setting. The Remote Online Customer Service Representative may handle various communication channels and provide broader support. While skills overlap, the call center role emphasizes call handling efficiency, whereas customer service reps may engage in multi-channel support.

What are the key skills and qualifications needed to thrive as a Remote Online Inbound Call Center Agent, and why are they important?

To thrive as a Remote Online Inbound Call Center Agent, you need excellent verbal communication, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, adaptability, and a calm, customer-focused demeanor are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help resolve issues effectively in a remote, fast-paced environment.

What are some common challenges faced by remote online inbound call center agents, and how can they be managed?

Remote online inbound call center agents often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To manage these, it's important to set up a dedicated, distraction-free workspace, utilize company-provided resources like scripts and knowledge bases, and engage regularly with team leads or supervisors through virtual meetings. Staying organized and practicing active listening can also help agents deliver excellent customer service and meet performance metrics.
What are popular job titles related to Remote Online Inbound Call Center jobs in Washington? For Remote Online Inbound Call Center jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Online Inbound Call Center jobs in Washington look for? The top searched job categories for Remote Online Inbound Call Center jobs in Washington are:
What cities in Washington are hiring for Remote Online Inbound Call Center jobs? Cities in Washington with the most Remote Online Inbound Call Center job openings:
Remote Online Inbound Call Center jobs near you
Medical Call Center Specialist

Medical Call Center Specialist

Addison Group

Bethesda, MD • Remote

$18 - $20/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 2 days ago

Job description

Job Title: Call Center Specialist (Medical Call Center)

Location (city, state): Bethesda, MD

  • Onsite for training (no more than 1 week)
  • Fully remote aside from any onsite all-hands meetings
  • Must reside within the DMV area for onsite meetings as needed

Industry: Healthcare / Medical Services

Pay: $18 – $20 / hour (offer based on years of recent applicable experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a healthcare organization that is expanding support for a new initiative. This team is focused on delivering high-quality patient access services and ensuring a seamless scheduling experience.

Job Description:

We are seeking a patient-focused Call Center Specialist to support a fast-paced medical environment. This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring accurate documentation within healthcare systems.

Key Responsibilities:

  • Manage a high volume of inbound patient calls (approx. 60–70 per day)
  • Book, adjust, and cancel appointments based on provider schedules
  • Collect and confirm patient demographics, insurance details, and required information
  • Enter and maintain accurate records within EMR/EHR systems
  • Direct calls appropriately and escalate when necessary
  • Collaborate with clinical teams to support coordination of care
  • Respond to voicemails and follow up within established timelines
  • Deliver clear, professional, and empathetic communication with patients
  • Maintain strict confidentiality and adhere to healthcare privacy standards

Qualifications:

  • 2+ years of recent experience in a medical call center or healthcare customer service setting
  • Strong phone skills with the ability to communicate clearly and professionally
  • Experience scheduling patients and verifying insurance coverage
  • Familiarity with EMR / EHR systems (ModMed, Epic, or similar preferred)
  • Highly organized with strong attention to detail
  • Ability to work independently in a remote environment after training
  • Dependable and comfortable managing a fast-paced workload

Additional Details:

  • Contract role (open-ended)
  • Virtual interview process
  • Anticipated start within one week of offer
  • Onsite training in Bethesda, MD for approximately one month, then remote
  • Occasional onsite presence may be required for meetings or trainings

Perks:

  • Opportunity to transition to a primarily remote schedule after training
  • Fast hiring process and quick start timeline
  • Supportive team environment within a growing healthcare initiative

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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