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Remote Office 365 Support Engineer Jobs (NOW HIRING)

Resolve Tech Solutions

L1 Support Engineer

You'll work with tools such as Active Directory , Microsoft Entra ID , Microsoft 365 Admin Center ... Ability to follow processes and collaborate effectively with remote teams. Eagerness to learn and ...

Resolve Tech Solutions

L1 Support Engineer

You'll work with tools such as Active Directory , Microsoft Entra ID , Microsoft 365 Admin Center ... Ability to follow processes and collaborate effectively with remote teams. Eagerness to learn and ...

Resolve Tech Solutions

L1 Support Engineer

You'll work with tools such as Active Directory , Microsoft Entra ID , Microsoft 365 Admin Center ... Ability to follow processes and collaborate effectively with remote teams. Eagerness to learn and ...

Addison Group

Remote M365 Engineer

West Lake Hills, TX · Remote

$55 - $60/hr

... in supporting and troubleshooting M365 and Exchange migrations 2) Office 365 migration experience and familiarity with Office 365 Admin Console / Center. 3) Can change Email Domain MX records on ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... office or remote office environment. Prolonged periods of sitting and computer use. Occasional ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

FusionTek

Remote Technical Support Engineer II

$30 - $35/hr

As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and ... remote support sessions. Your knowledge will guide customers through the implementation and ...

RIT Solutions, Inc.

Senior Microsoft 365 Engineer

$107K - $146K/yr

The role involves managing security services, supporting automation, and ensuring operational ... 365 products and services to support daily operations, engineering activities, projects ...

Trunk Tools

SDE2-4

$80K - $110K/yr

Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint. General ... Remote, office, or hybrid work environment depending on specific position. Salary: $80K - $110K ...

Centific

SDE2-2

$80K - $110K/yr

... Microsoft Office 365 including Outlook, Excel, and PowerPoint. • General knowledge of online ... Remote, office, or hybrid work environment depending on specific position. Salary: $80K - $110K ...

Trunk Tools

SDE2-3

$80K - $110K/yr

Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint. General ... Remote, office, or hybrid work environment depending on specific position. Salary: $80K - $110K ...

Centific

SDE2-3

$80K - $110K/yr

... Microsoft Office 365 including Outlook, Excel, and PowerPoint. • General knowledge of online ... Remote, office, or hybrid work environment depending on specific position. Salary: $80K - $110K ...

Centific

SDE2-4

$80K - $110K/yr

... Microsoft Office 365 including Outlook, Excel, and PowerPoint. • General knowledge of online ... Remote, office, or hybrid work environment depending on specific position. Salary: $80K - $110K ...

Trunk Tools

SDE2-2

$80K - $110K/yr

Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint. General ... Remote, office, or hybrid work environment depending on specific position. Salary: $80K - $110K ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

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Remote Office 365 Support Engineer information

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How much do remote office 365 support engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote office 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a Remote Office 365 Support Engineer do?

A Remote Office 365 Support Engineer provides technical assistance to users and organizations using Microsoft Office 365 products and services. Their responsibilities typically include troubleshooting issues, managing user accounts, configuring settings, and ensuring smooth operation of Office 365 applications such as Outlook, Teams, SharePoint, and OneDrive. They work remotely to resolve technical problems through email, chat, or remote desktop tools, and may also provide guidance on best practices and security. Their role is crucial for maintaining productivity and minimizing downtime in organizations that rely on Office 365.

What are the key skills and qualifications needed to thrive as a Remote Office 365 Support Engineer?

To thrive as a Remote Office 365 Support Engineer, you need strong troubleshooting abilities, a solid understanding of Microsoft Office 365 services, and experience with user support, typically backed by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft 365 Certified: Fundamentals. Familiarity with remote support tools, ticketing systems, PowerShell scripting, and the Office 365 admin center is essential. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and provide exceptional customer service. These skills ensure users receive timely support, minimize downtime, and maximize productivity in cloud-based work environments.

What are some common challenges faced by Remote Office 365 Support Engineers, and how can they be managed effectively?

Remote Office 365 Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to user devices, managing multiple support tickets simultaneously, and staying updated with frequent Office 365 updates. Effective communication and strong documentation skills are key to resolving problems efficiently in a remote setting. Building a structured workflow, leveraging remote assistance tools, and maintaining regular collaboration with team members help ensure timely and accurate support for clients.

What is the difference between Remote Office 365 Support Engineer vs Remote Microsoft 365 Support Specialist?

AspectRemote Office 365 Support Engineer
CredentialsTypically requires Microsoft certifications like MS-100, MS-101
Work EnvironmentRemote technical support for Office 365/Microsoft 365 issues
Employer & IndustryIT service providers, tech companies, enterprise organizations
Search & Comparison IntentUnderstanding roles in Office 365/Microsoft 365 support and troubleshooting

The Remote Office 365 Support Engineer focuses on troubleshooting and resolving Office 365 issues remotely, often requiring specific Microsoft certifications. The Remote Microsoft 365 Support Specialist has a similar role but may emphasize broader Microsoft 365 services, including security and compliance. Both roles serve in remote support environments within IT and tech industries, with overlapping skills but slight differences in scope.

More about Remote Office 365 Support Engineer jobs

What cities are hiring for Remote Office 365 Support Engineer jobs?

Cities with the most Remote Office 365 Support Engineer job openings:

What are the most commonly searched types of Office 365 Support Engineer jobs?

The most popular types of Office 365 Support Engineer jobs are:

What states have the most Remote Office 365 Support Engineer jobs?

States with the most job openings for Remote Office 365 Support Engineer jobs include:

What job categories do people searching Remote Office 365 Support Engineer jobs look for?

The top searched job categories for Remote Office 365 Support Engineer jobs are:

Remote Office 365 Support Engineer jobs near you
Infographic showing various Remote Office 365 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

L1 Support Engineer

Resolve Tech Solutions

Remote

Full-time

Re-posted 22 days ago

Job description

Position Summary
As an L1 Help Desk Technician, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service requests. You'll work with tools such as Active Directory, Microsoft Entra ID, Microsoft 365 Admin Center, and ServiceNow. This role is perfect for someone looking to gain hands-on experience in a fast-paced MSP environment and build a strong foundation in IT support and cloud administration.
Key Responsibilities
Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems.
Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates.
Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation.
Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments).
Escalate advanced issues-such as device compliance, Conditional Access modifications, and file migrations-to L2+ engineers.
Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles).
Maintain clear, professional communication with end users throughout the support process.
Preferred Exposure or Willingness to Learn
Microsoft 365 Admin Center: license checks, mailbox management, Teams administration.
Intune / Endpoint Manager: basic understanding of device compliance and enrollment troubleshooting.
Conditional Access & Security: awareness of security controls and when to escalate issues.
SharePoint/Teams Migrations: basic troubleshooting during cloud storage transitions.
Qualifications
1+ year of IT Help Desk or technical support experience.
Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar platforms).
Strong communication and customer service skills.
Ability to follow processes and collaborate effectively with remote teams.
Eagerness to learn and grow in cloud administration and endpoint security.
Ability to create and maintain documentation (e.g., KB articles).

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