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Remote Office 365 Support Engineer Jobs in Indiana

SOSi

Sr. Software Engineer

Indianapolis, IN · On-site +1

$117K - $154K/yr

This role will support software development, application sustainment, and production operations ... Normal office conditions with potential to perform duties in deployed locations * Remote or Hybrid ...

SOSi

Sr. Software Engineer

Indianapolis, IN · On-site +1

$117K - $154K/yr

This role will support software development, application sustainment, and production operations ... Normal office conditions with potential to perform duties in deployed locations * Remote or Hybrid ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

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Remote Office 365 Support Engineer information

What does a Remote Office 365 Support Engineer do?

A Remote Office 365 Support Engineer provides technical assistance to users and organizations using Microsoft Office 365 products and services. Their responsibilities typically include troubleshooting issues, managing user accounts, configuring settings, and ensuring smooth operation of Office 365 applications such as Outlook, Teams, SharePoint, and OneDrive. They work remotely to resolve technical problems through email, chat, or remote desktop tools, and may also provide guidance on best practices and security. Their role is crucial for maintaining productivity and minimizing downtime in organizations that rely on Office 365.

What are the key skills and qualifications needed to thrive as a Remote Office 365 Support Engineer?

To thrive as a Remote Office 365 Support Engineer, you need strong troubleshooting abilities, a solid understanding of Microsoft Office 365 services, and experience with user support, typically backed by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft 365 Certified: Fundamentals. Familiarity with remote support tools, ticketing systems, PowerShell scripting, and the Office 365 admin center is essential. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and provide exceptional customer service. These skills ensure users receive timely support, minimize downtime, and maximize productivity in cloud-based work environments.

What are some common challenges faced by Remote Office 365 Support Engineers, and how can they be managed effectively?

Remote Office 365 Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to user devices, managing multiple support tickets simultaneously, and staying updated with frequent Office 365 updates. Effective communication and strong documentation skills are key to resolving problems efficiently in a remote setting. Building a structured workflow, leveraging remote assistance tools, and maintaining regular collaboration with team members help ensure timely and accurate support for clients.

What is the difference between Remote Office 365 Support Engineer vs Remote Microsoft 365 Support Specialist?

AspectRemote Office 365 Support Engineer
CredentialsTypically requires Microsoft certifications like MS-100, MS-101
Work EnvironmentRemote technical support for Office 365/Microsoft 365 issues
Employer & IndustryIT service providers, tech companies, enterprise organizations
Search & Comparison IntentUnderstanding roles in Office 365/Microsoft 365 support and troubleshooting

The Remote Office 365 Support Engineer focuses on troubleshooting and resolving Office 365 issues remotely, often requiring specific Microsoft certifications. The Remote Microsoft 365 Support Specialist has a similar role but may emphasize broader Microsoft 365 services, including security and compliance. Both roles serve in remote support environments within IT and tech industries, with overlapping skills but slight differences in scope.

What are the most commonly searched types of Office 365 Support Engineer jobs in Indiana?

The most popular types of Office 365 Support Engineer jobs in Indiana are:

What are popular job titles related to Remote Office 365 Support Engineer jobs in Indiana?

For Remote Office 365 Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Office 365 Support Engineer jobs in Indiana look for?

The top searched job categories for Remote Office 365 Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Remote Office 365 Support Engineer jobs?

Cities in Indiana with the most Remote Office 365 Support Engineer job openings:

Remote Office 365 Support Engineer jobs near you

Sr. Software Engineer

SOSi

Indianapolis, IN • On-site, Remote

$117K - $154K/yr

Full-time

Posted 19 days ago

Job description

Company Description

Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.

Job Description

SOSi is seeking an experienced Senior Software Engineer to support a mission-critical federal payroll and financial management program. This role will support software development, application sustainment, and production operations within a complex enterprise environment.

Job Description

The Senior Software Engineer will support the full software development lifecycle, including software design, development, testing, implementation, maintenance, and production support. The successful candidate will possess strong legacy application experience supporting enterprise business systems.

Responsibilities

  • Design, develop, test, and maintain enterprise software applications.
  • Develop and maintain COBOL applications within an IBM z/OS environment.
  • Analyze and resolve production issues, including batch processing failures.
  • Support software releases, production deployments, and configuration management.
  • Participate in requirements analysis, code reviews, testing, and documentation.
  • Collaborate with systems engineers, database administrators, testers, and customer stakeholders.
Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. Equivalent experience may be substituted.
  • 10+ years of software engineering experience.
  • Experience supporting mission-critical production environments.
  • Experience supporting enterprise business applications.
  • COBOL, IBM z/OS, JCL, SDLC, Production Support, Software Testing, Configuration Management
  • Ability to obtain Public Trust Clearance.

Preferred:

  • Oracle
  • Cognos
  • Endevor
  • Payroll, financial management, or ERP systems

Additional Information

Work Environment

  • Normal office conditions with potential to perform duties in deployed locations
  • Remote or Hybrid work model 
  • Core hours of operation are Monday through Friday, 0600 – 1700.
  • May be requested to work evenings and weekends to meet program and contract needs

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.