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Remote Office 365 Support Engineer Jobs in Indiana

Inotiv

Lead Azure Cloud Engineer

Indianapolis, IN · On-site +1

$53.25 - $71.25/hr

... 365 services, including Office 365, SharePoint Online, Intune, and Exchange Online. This role ... Guide and support Azure and Infrastructure engineers, fostering their professional development and ...

KEYENCE

Field Application Engineer '27

Indianapolis, IN · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... office locations when you apply-we'll do our best to place you where you want to be. You'll work ...

eimagine

Power Platform Developer

Indianapolis, IN · Remote

... remote-enabled environment. Due to our growth, we're seeking a Microsoft Power Platform Developer ... Develop and support custom applications, tables/entities, workflows, plug-ins, and reusable ...

New

Harris

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to conduct Care ...

Motorola

$90K - $110K/yr

As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote ...

Ruoff Mortgage

Remote DE FHA Underwriter

Fort Wayne, IN · Remote

$70K - $80K/yr

Support processors and correspondents with guideline interpretation * Respond to post-closing ... Proficient in Microsoft Office (Word, Excel, Outlook) * Bachelor's degree preferred (HS diploma ...

Ruoff Mortgage

Remote DE FHA Underwriter

Fort Wayne, IN · Remote

$70K - $80K/yr

Support processors and correspondents with guideline interpretation * Respond to post-closing ... Proficient in Microsoft Office (Word, Excel, Outlook) * Bachelor's degree preferred (HS diploma ...

Harris

$10/hr

... Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct ... supporting the revenue cycle requirements of larger enterprises. Complying with governmental ...

eimagine

Power Platform Developer

Indianapolis, IN · Remote

... remote-enabled environment. Due to our growth, we're seeking a Microsoft Power Platform Developer ... Develop and support custom applications, tables/entities, workflows, plug-ins, and reusable ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... Engineering team, which owns network architecture, ACLs, and mesh policy. As the company scales ... Provide hands-on technical support for in-office and remote employees, including onboarding and ...

CMP.jobs

Senior DevOps Engineer

Indianapolis, IN · Remote

$123K - $158K/yr

DevOps Engineer 100% Remote Position We have built a cloud-based policy administration platform ... Supporting deployment-related activities ● Task automation where applicable ● Collaborating ...

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Remote Office 365 Support Engineer information

What are some common challenges faced by Remote Office 365 Support Engineers, and how can they be managed effectively?

Remote Office 365 Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to user devices, managing multiple support tickets simultaneously, and staying updated with frequent Office 365 updates. Effective communication and strong documentation skills are key to resolving problems efficiently in a remote setting. Building a structured workflow, leveraging remote assistance tools, and maintaining regular collaboration with team members help ensure timely and accurate support for clients.

What is the difference between Remote Office 365 Support Engineer vs Remote Microsoft 365 Support Specialist?

AspectRemote Office 365 Support Engineer
CredentialsTypically requires Microsoft certifications like MS-100, MS-101
Work EnvironmentRemote technical support for Office 365/Microsoft 365 issues
Employer & IndustryIT service providers, tech companies, enterprise organizations
Search & Comparison IntentUnderstanding roles in Office 365/Microsoft 365 support and troubleshooting

The Remote Office 365 Support Engineer focuses on troubleshooting and resolving Office 365 issues remotely, often requiring specific Microsoft certifications. The Remote Microsoft 365 Support Specialist has a similar role but may emphasize broader Microsoft 365 services, including security and compliance. Both roles serve in remote support environments within IT and tech industries, with overlapping skills but slight differences in scope.

What are the key skills and qualifications needed to thrive as a Remote Office 365 Support Engineer, and why are they important?

To thrive as a Remote Office 365 Support Engineer, you need strong troubleshooting abilities, a solid understanding of Microsoft Office 365 services, and experience with user support, typically backed by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft 365 Certified: Fundamentals. Familiarity with remote support tools, ticketing systems, PowerShell scripting, and the Office 365 admin center is essential. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and provide exceptional customer service. These skills ensure users receive timely support, minimize downtime, and maximize productivity in cloud-based work environments.

What does a Remote Office 365 Support Engineer do?

A Remote Office 365 Support Engineer provides technical assistance to users and organizations using Microsoft Office 365 products and services. Their responsibilities typically include troubleshooting issues, managing user accounts, configuring settings, and ensuring smooth operation of Office 365 applications such as Outlook, Teams, SharePoint, and OneDrive. They work remotely to resolve technical problems through email, chat, or remote desktop tools, and may also provide guidance on best practices and security. Their role is crucial for maintaining productivity and minimizing downtime in organizations that rely on Office 365.
What are the most commonly searched types of Office 365 Support Engineer jobs in Indiana? The most popular types of Office 365 Support Engineer jobs in Indiana are:
What are popular job titles related to Remote Office 365 Support Engineer jobs in Indiana? For Remote Office 365 Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Office 365 Support Engineer jobs in Indiana look for? The top searched job categories for Remote Office 365 Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Remote Office 365 Support Engineer jobs? Cities in Indiana with the most Remote Office 365 Support Engineer job openings:
Remote Office 365 Support Engineer jobs near you

Technical Support Engineer

Atlas Copco

Michigan City, IN • On-site, Remote

Full-time

Re-posted 8 days ago

Atlas Copco rating

8.4

Company rating: 8.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

98th of 486 rated machine equipment manufacturers

Job description

Your role Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical cases, supporting Field Service Engineers, Customer Centers, and distributors with troubleshooting, documentation, and training. Contribute to product reliability through failure and warranty feedback.
You will:
  • Technical Case Handling & Troubleshooting
  • Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and customers; ensure timely support and ownership from intake to closure.
  • Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
  • Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
  • Coordinate with Product Company/Global Technical Support for advanced root cause analysis and capture lessons learned.
  • Service Process Support & Standardization
  • Advise on commissioning, corrective actions, preventive measures, and service best practices.
  • Maintain and improve technical documentation and reusable guidance.
  • Ensure consistent communication and escalation discipline; support stable service routines regionally.
  • Training & Knowledge Transfer
  • Deliver technical coaching and training to improve first-time-fix and reduce repeat incidents.
  • Translate complex topics into practical procedures and decision trees for the field.
  • Product Quality & Continuous Improvement
  • Drive structured failure, incident, and warranty reporting; support analysis with clear problem statements and containment actions.
  • Identify recurring issues and propose corrective/preventive actions in processes, training, documentation, and service.
  • Safety & Customer Focus
  • Promote safe working practices, PPE use, and compliance with safety standards.
  • Maintain a professional, customer-focused approach; collaborate across Service, Supply Chain, Sales, and Finance.
To succeed, you will need We encourage you to apply even if you don't meet every requirement. We value diverse experiences and perspectives.
You have 3-5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred). Minimum Experience:
  • Proven ability to handle complex troubleshooting cases end-to-end, including documentation and follow-up.
  • Education / Technical Background
  • Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance, or similar). Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.
  • Technical Know-How
  • Strong troubleshooting skills in mechanical (pumps, bearings, seals, lubrication, overheating/vibration) and electrical/controls topics (sensors/I-O, wiring diagrams, fault codes, basic control logic, VSD/PLC interfaces). Ability to read and interpret technical documentation and translate findings into clear actions.
  • Working Style / Competencies
  • Structured problem solving, strong ownership, and ability to prioritize multiple cases under time pressure.
  • Strong communication skills to guide technicians remotely and deliver training/coaching.
  • Customer-oriented, collaborative, and disciplined escalation behavior.
  • Tools / Language / Mobility
  • Good computer skills; ERP/service tools experience is an advantage. English required; Spanish and/or French is a plus. Valid driver's license; willingness to travel and work in industrial environments.
  • Technical Case Ownership & Escalations (55%)
  • Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support). Coordinate cross-functionally and escalate with complete technical evidence.
  • Service Enablement & Standardization (25%)
  • Strengthen service execution by providing troubleshooting routines, commissioning/service guidance, and reusable documentation. Reduce repeat incidents through consistent methods and clear communication.
  • Training & Capability Building (15%)
  • Deliver coaching/training to Field Service, Customer Centers, and distributors to improve first-time-fix, safety, and service procedures.
  • Product Feedback & Continuous Improvement (5%)
  • Ensure structured failure/incident/warranty reporting and contribute to reliability improvements through trend observations and corrective actions.
In return, we offer
  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco faciltiy in either Michigan City, IN or Charlotte, NC, United States.
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Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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