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Remote Non Clinical Case Manager Jobs (NOW HIRING)

TEEMA Group

RN Case Management - REMOTE

HI · Remote

The Case Manager will advocate for beneficiaries, manage referrals and authorizations, and ... Monitor and provide guidance to non-clinical staff to support operational goals. * Demonstrate ...

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How much do remote non clinical case manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote non clinical case manager in the United States is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.17 per hour, depending on experience, location, and employer.

What is a remote non clinical case manager?

A Remote Non Clinical Case Manager is a professional who coordinates care and support services for clients, usually within the healthcare, insurance, or social services sectors, without providing direct clinical care. Working remotely, they assess client needs, develop care plans, and connect clients with appropriate resources, such as community programs or healthcare providers. Their primary goal is to improve client outcomes by ensuring individuals receive the services and support they need, while also helping organizations manage costs and streamline care delivery.

What are the key skills and qualifications needed to thrive as a remote non clinical case manager?

To thrive as a Remote Non Clinical Case Manager, you need a background in healthcare administration, case management, or social work, often with a relevant degree or certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records (EHRs), and telecommunication platforms is typically required. Exceptional organizational skills, empathy, and effective communication are crucial for coordinating care and supporting clients remotely. These competencies ensure effective care coordination, client satisfaction, and seamless collaboration within a virtual environment.

What are some common challenges faced by remote non clinical case managers, and how can they be addressed?

Remote Non Clinical Case Managers often face challenges such as maintaining effective communication with clients and interdisciplinary teams, staying organized across multiple digital platforms, and managing caseloads without in-person interaction. To address these, it's important to utilize collaborative tools for virtual meetings, set clear communication protocols, and leverage case management software to track progress and documentation. Proactive time management and regular check-ins with colleagues help ensure clients receive coordinated care and support.

What is the difference between Remote Non Clinical Case Manager vs Remote Clinical Case Manager?

AspectRemote Non Clinical Case ManagerRemote Clinical Case Manager
CredentialsTypically requires a background in social work, counseling, or healthcare, with certifications like CCM or similarRequires clinical licenses such as RN, LPN, or other healthcare provider credentials, along with case management certifications
Work EnvironmentPrimarily remote, focusing on patient support, resource coordination, and non-clinical assessmentsPrimarily remote, involving clinical assessments, care planning, and direct patient interaction
Employer & Industry UsageUsed by insurance companies, healthcare providers, and social service agenciesUsed mainly by healthcare organizations, hospitals, and insurance companies with clinical oversight

Remote Non Clinical Case Managers focus on coordinating resources and providing support without direct clinical care, while Remote Clinical Case Managers handle clinical assessments and care planning requiring healthcare licenses. Both roles are remote and vital in healthcare, but differ mainly in required credentials and scope of practice.

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Remote Non Clinical Case Manager jobs near you
Infographic showing various Remote Non Clinical Case Manager job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,955 per year, or $28.3 per hour.

Non-Clinical Case Manager (Patient Support Program) FTC

Summit, NJ • On-site, Remote

Atlantis Health
Marketing • 201 - 500 employees
Learn more about Atlantis Healthexternal

Contractor

Re-posted yesterday

Job description

Atlantis Health
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.
Our Vision
To preserve the health of people everywhere, in any place at any time.
Our Purpose
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.
At Atlantis Health, we value open communication-among our colleagues and in the way we disseminate information to patients living with chronic conditions. Our US agency is entrepreneurial, friendly, and collaborative, and all our award-winning work is validated by health psychology insights. Our hybrid team works out of a beautiful brownstone in the middle of Millburn, NJ, surrounded by quaint shops, fantastic coffee, and unique food outlets. We are a small team but derive the benefits of our global partners.
The Role
The Non-Clinical Case Manager is responsible for coordinating and managing patient support services to ensure timely access to care, therapy initiation, and ongoing adherence. This role serves as a primary point of contact for patients, caregivers, healthcare providers, and internal stakeholders, delivering personalized support while navigating benefits, access, and workflows.
The ideal candidate is patient-centered, detail-oriented, and experienced in healthcare coordination, benefits investigation, and patient engagement.
This role is FTC up to 40 hours per week.
Key Areas of Responsibilities
• Ability to provide empathetic, personalized support to patients enrolled in a patient support program (PSP) via phone, videoconferencing, and digital communication channels
• Experience with motivational interviewing, facilitating health behavior change, and other person-centric communication strategies
• Ability to record and maintain accurate documentation in our CRM system, following all compliance and data privacy standards
• Understanding of HIPAA, patient privacy standards, and adverse event (AE) and product complaint (PC) identification, reporting, and escalation
• Ability to collaborate with cross-functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience
• Comfort in following scripts and call flow guidelines
• Participation in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions
Required Qualifications
• 2+ years previous experience in one or more of the following: PSP, nurse call center, or virtual health coaching environment, specialty pharmacy services, and/or care coordination roles
• Associate or bachelor's degree in nursing, social work, public health, health education, or similar credentials
• Experience handling high-volume inbound calls and scheduled outbound patient check-ins
• Demonstrated experience with and/or ability to provide program overview and enrollment support; FAQ-based responses, including medication storage and handling (nonclinical), shipment coordination questions, navigation for insurance and affordability questions; and referral to financial assistance resources, approved educational materials, and vetted community or advocacy organizations
• Strong patient-facing communication skills, including ability to follow scripted responses, redirect clinical questions appropriately, escalate medical inquiries to clinical teams, and maintain an empathetic and professional phone presence
• Familiarity with call center metrics and documenting/working within CRM systems
• Ability to remain strictly within a nonclinical scope
• Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel
• Exceptional time management, communication, and organizational skills
• Excellent and proactive problem solving
• Ability to adapt quickly and be flexible in the face of changing priorities
Preferred experience and qualifications:
• Bilingual (especially Spanish)
• Background in cardiovascular disease
• Previous training in effective person-centered communication and cultural competency
Please send your CV today.
You must have the right to work in the USA.
Department Contact Centre Role Customer Service Manager Locations USA Remote status Fully Remote Employment type Contract

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