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Remote Network Operations Center Jobs in Wisconsin

CallTower Inc

$111K - $133K/yr

... s experience • Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud • Experience with NLU/NLP Platforms (Dialogflow, Lex) • DBMS • NET ...

Motorola

Cisco Certified Network Associate Cyber Security Operations (CCNA Cyber Ops) * Cybersecurity ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

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Remote Network Operations Center information

What is a Remote Network Operations Center (NOC)?

A Remote Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company's network infrastructure remotely. The NOC team is responsible for ensuring network availability, performance, and security, often by proactively identifying and resolving issues before they impact users. Remote NOCs use specialized tools to oversee servers, networks, and other critical systems, providing support without needing to be physically present at the client site. This approach helps organizations reduce downtime, improve efficiency, and optimize their IT resources.

What are the key skills and qualifications needed to thrive as a Remote Network Operations Center (NOC) technician?

Core skills for a Remote NOC Technician include strong knowledge of network protocols, troubleshooting, and monitoring, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and relevant certifications such as CompTIA Network+ or Cisco CCNA is highly valuable. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for coordinating with teams and resolving issues efficiently. These competencies ensure rapid detection and resolution of network problems, maintaining uptime and reliability for critical business operations.

What are some common challenges faced by professionals working in a Remote Network Operations Center (NOC)?

Professionals in a Remote Network Operations Center often manage multiple systems and resolve technical incidents in real-time, which can be challenging given the need for quick decision-making and prioritization. Communication is key, as team members typically collaborate across shifts and locations to ensure 24/7 network reliability. Adapting to rapidly changing technologies and troubleshooting remotely without physical access to equipment requires strong analytical skills and resourcefulness. Despite these challenges, NOC roles provide excellent opportunities to hone technical skills and advance into network engineering or leadership positions.

What is the difference between Remote Network Operations Center vs Network Support Specialist?

AspectRemote Network Operations CenterNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentRemote, 24/7 monitoring centersOn-site or remote, client sites or help desks
Industry UsageTelecom, IT services, large enterprisesIT support, small to medium businesses

The Remote Network Operations Center and Network Support Specialist roles both require networking certifications like CCNA or CompTIA Network+. However, the Remote NOC typically involves monitoring and managing networks remotely in a centralized center, often 24/7, while Network Support Specialists provide direct support and troubleshooting, often on-site or remotely at client locations. Both roles are essential in maintaining network health but differ mainly in scope, environment, and responsibilities.

Are remote network operations center analyst jobs?

Remote Network Operations Center (NOC) analyst jobs involve monitoring and managing network infrastructure remotely, often requiring skills in network protocols, troubleshooting, and tools like ticketing systems. These roles typically require certifications such as CompTIA Network+ or Cisco CCNA and may involve shift work to ensure 24/7 network availability.

Is a remote network operations center a good career?

A career in a remote network operations center involves monitoring and managing network infrastructure remotely, often requiring skills in network protocols, security, and troubleshooting. It offers opportunities for remote work, steady employment, and skill development in IT and cybersecurity, making it a viable option for those interested in network management. Job stability and growth depend on industry demand and individual expertise.

What are the most commonly searched types of Network Operations Center jobs in Wisconsin?

The most popular types of Network Operations Center jobs in Wisconsin are:

What are popular job titles related to Remote Network Operations Center jobs in Wisconsin?

For Remote Network Operations Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Network Operations Center jobs in Wisconsin look for?

The top searched job categories for Remote Network Operations Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Network Operations Center jobs?

Cities in Wisconsin with the most Remote Network Operations Center job openings:

Remote Network Operations Center jobs near you

Associate Director, Consumer Service Operations- WI Market

Humana

Stevens Point, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

Job description

Become a part of our caring community
Join Humana as a Associate Director of Consumer Operations where you will be responsible for ensuring the day to day operation metrics are being met for the WI Medicaid Market. Reporting to the Director of Consumer Service Operations, you will lead customer service, enrollment, and vendor operations that support members, providers, insurance partners. You will oversee call center operations, enrollment and work closely with operational teams that support claims inquiry resolution, configuration activities, provider and member service teams. You will drive operational performance, cost efficiency, process improvement, and implementation of new programs and contribute to overall strategy.

Main Responsibilities

  • Perform and ensure installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigate and settle claims and customer service issues.
  • Decision-making related to resolving complex technical and operational problems within department(s) leading multiple managers or specialized professional associates.
  • Drive continuous improvement of operational processes to support achievement of daily performance metrics and evolving goals.
  • Support coordination with enterprise and market business areas to align priorities, strengthen communication, and ensure collective progress toward shared goals.
  • Ensure the team is positioned for success by providing clear direction, appropriate support, and the resources needed.
  • Model leadership through accountability, partnership, and a commitment to the Humana Way Principles
  • Monitor and recommend improvements to increase operational productivity by providing advice and assistance to other team members.

Use your skills to make an impact

Required Qualifications

  • Bachelor's Degree
  • 3 or more years of progressive operational or service experience
  • 2 or more years of formal leadership/people management experience
  • Reside within the State of WI
  • 2 or more years of experience with project management, process improvement or process design
  • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, PowerPoint and Visio

Preferred Qualifications

  • Prior Experience in healthcare or insurance setting
  • Experience with Human Resource principles
  • Six Sigma or Lean experience

Additional Information

  • Workstyle: remote, work from home
  • Typical Workdays/hours: Monday - Friday, between 8:00 am - 5:00 pm CST
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$104,000 - $143,000 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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