... remote call center. The Manager leads all training and quality assurance functions to ensure ... Duties: · Lead the daily operations of the Training and Quality Assurance team. · Develop ...
... remote call center. The Manager leads all training and quality assurance functions to ensure ... Duties: · Lead the daily operations of the Training and Quality Assurance team. · Develop ...
Remote Call Center Representative
Norfolk, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
Remote Call Center Representative
Norfolk, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Remote Call Center Representative
Petersburg, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
Remote Call Center Representative
Petersburg, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Contracts/Tasks Manager
Alexandria, VA · On-site +1
$95K - $127K/yr
... DoD network engineering support environment. This role serves as the primary on-site/operational ... Security & Remote Work Requirements: * Ensure staff follow secure telework/remote-work practices ...
Contracts/Tasks Manager
Alexandria, VA · On-site +1
$95K - $127K/yr
... DoD network engineering support environment. This role serves as the primary on-site/operational ... Security & Remote Work Requirements: * Ensure staff follow secure telework/remote-work practices ...
Remote Call Center Representative
Hampton, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
Remote Call Center Representative
Hampton, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Remote Call Center Representative
Norfolk, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
Remote Call Center Representative
Norfolk, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Remote Call Center Representative
Norfolk, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
Remote Call Center Representative
Norfolk, VA · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Manager Business Process Improvements
Mclean, VA · On-site +1
Responsibilities and Duties: * Assist SBA in standardizing the Field Operations Center policies and ... Remote or Hybrid Work
Manager Business Process Improvements
Mclean, VA · On-site +1
Responsibilities and Duties: * Assist SBA in standardizing the Field Operations Center policies and ... Remote or Hybrid Work
Cloud Network Engineer, Senior
Mclean, VA · On-site +1
$77K - $176K/yr
Remote Work: Hybrid Job Number: R0242318 Location: McLean,VA,US Share job via: Share Cloud Network ... Ability to follow change control procedures as it pertains to ITIL, Git, and common DevOps ...
Cloud Network Engineer, Senior
Mclean, VA · On-site +1
$77K - $176K/yr
Remote Work: Hybrid Job Number: R0242318 Location: McLean,VA,US Share job via: Share Cloud Network ... Ability to follow change control procedures as it pertains to ITIL, Git, and common DevOps ...
Vulnerability Researcher
Reston, VA · On-site +1
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Military cyberspace operations or computer network operations * Demonstrated history of successful ...
Vulnerability Researcher
Reston, VA · On-site +1
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Military cyberspace operations or computer network operations * Demonstrated history of successful ...
Mission Operations / Ground Software Lead
Herndon, VA · On-site +1
Experience with Networking including VPN, firewalls, remote access controls, segmented LANs ... Familiarity with LEO constellation operations (multi-satellite scheduling, rapid scaling ...
Mission Operations / Ground Software Lead
Herndon, VA · On-site +1
Experience with Networking including VPN, firewalls, remote access controls, segmented LANs ... Familiarity with LEO constellation operations (multi-satellite scheduling, rapid scaling ...
Vulnerability Researcher
Reston, VA · On-site +1
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Military cyberspace operations or computer network operations * Demonstrated history of successful ...
Vulnerability Researcher
Reston, VA · On-site +1
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Military cyberspace operations or computer network operations * Demonstrated history of successful ...
... Security Operations Center * Experience onboarding and normalizing log sources in a Security ... This is a remote role with opportunities to work across distributed teams in a fast-paced ...
... Security Operations Center * Experience onboarding and normalizing log sources in a Security ... This is a remote role with opportunities to work across distributed teams in a fast-paced ...
Mission Operations / Ground Software Lead
Herndon, VA · On-site +1
$175K - $228K/yr
Experience with Networking including VPN, firewalls, remote access controls, segmented LANs ... Familiarity with LEO constellation operations (multi-satellite scheduling, rapid scaling ...
New
Quick apply
Mission Operations / Ground Software Lead
Herndon, VA · On-site +1
$175K - $228K/yr
Experience with Networking including VPN, firewalls, remote access controls, segmented LANs ... Familiarity with LEO constellation operations (multi-satellite scheduling, rapid scaling ...
New
... Security Operations Center * Experience onboarding and normalizing log sources in a Security ... This is a remote role with opportunities to work across distributed teams in a fast-paced ...
... Security Operations Center * Experience onboarding and normalizing log sources in a Security ... This is a remote role with opportunities to work across distributed teams in a fast-paced ...
... Security Operations Center * Experience onboarding and normalizing log sources in a Security ... This is a remote role with opportunities to work across distributed teams in a fast-paced ...
... Security Operations Center * Experience onboarding and normalizing log sources in a Security ... This is a remote role with opportunities to work across distributed teams in a fast-paced ...
Operations Coordinator
Richmond, VA · On-site +1
$55K/yr
Who We Are We are the communications & digital nerve center for the progressive movement. Our state ... As core infrastructure, we move millions of voters across our state network through data-driven ...
Operations Coordinator
Richmond, VA · On-site +1
$55K/yr
Who We Are We are the communications & digital nerve center for the progressive movement. Our state ... As core infrastructure, we move millions of voters across our state network through data-driven ...
Operations Coordinator
Richmond, VA · Remote
$55K/yr
Who We Are We are the communications & digital nerve center for the progressive movement. Our state ... As core infrastructure, we move millions of voters across our state network through data-driven ...
Operations Coordinator
Richmond, VA · Remote
$55K/yr
Who We Are We are the communications & digital nerve center for the progressive movement. Our state ... As core infrastructure, we move millions of voters across our state network through data-driven ...
Senior DevOps Engineer
Mclean, VA · Remote
$131K - $168K/yr
Senior DevOps Engineer Job Number: 910 This is a remote position. Ad Hoc is a technology company ... at the center of every effort. We partner with the VA to design and deliver seamless user ...
Senior DevOps Engineer
Mclean, VA · Remote
$131K - $168K/yr
Senior DevOps Engineer Job Number: 910 This is a remote position. Ad Hoc is a technology company ... at the center of every effort. We partner with the VA to design and deliver seamless user ...
Call Center Representative
Norfolk, VA · On-site +1
$16.75 - $21/hr
These individuals will play a critical role supporting our client's operations by reviewing ... Remote position, but Candidate must reside within Norfolk, VA or nearby cities. Duties: * Answer ...
Call Center Representative
Norfolk, VA · On-site +1
$16.75 - $21/hr
These individuals will play a critical role supporting our client's operations by reviewing ... Remote position, but Candidate must reside within Norfolk, VA or nearby cities. Duties: * Answer ...
Remote Network Operations Center Noc information
What is the difference between Remote Network Operations Center Noc vs Remote Network Technician?
| Aspect | Remote Network Operations Center Noc | Remote Network Technician |
|---|---|---|
| Certifications | CCNA, CompTIA Network+ | CCNA, CompTIA Network+ |
| Work Environment | Monitoring networks, incident response, troubleshooting in a NOC setting | Installing, configuring, and maintaining network hardware and software remotely |
| Employer & Industry Usage | Telecom, managed services, large enterprises | IT service providers, small to medium businesses |
The Remote Network Operations Center Noc focuses on monitoring and managing network infrastructure from a centralized NOC, handling incident response and network health. In contrast, a Remote Network Technician typically performs hands-on installation, configuration, and troubleshooting of network hardware and software remotely. While both roles require similar certifications and work in related environments, the NOC role emphasizes ongoing network monitoring and incident management, whereas the technician role is more about direct hardware and software support.
- Weekend Network Operations Center
- Cisco Tac
- Associate Network Engineer
- Night Shift Network Operations Center Noc Technician
- Network Infrastructure
- Freelance Network Operations Center
- Remote Network Operations Center
- Junior Network Operations Center Noc
- Entry Level Network Operations Center Noc Technician
- Junior Comcast Network Operations Center

Full-time
Re-posted 12 days ago
Job description
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.
Duties:
· Lead the daily operations of the Training and Quality Assurance team.
· Develop, implement, and maintain training programs for new hires and existing staff.
· Design and update training materials, job aids, and instructional resources.
· Conduct instructor-led, virtual, and self-paced training programs.
· Establish quality standards and performance evaluation methodologies.
· Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
· Conduct calibration sessions with operational leadership and quality teams.
· Analyze quality trends and identify opportunities for coaching and performance improvement.
· Prepare quality assurance reports, dashboards, and performance analyses.
· Develop corrective action plans and continuous improvement initiatives.
· Coordinate with operational leadership to identify training needs and performance gaps.
· Perform additional duties as assigned
- Bachelor\'s degree from an accredited institution (Preferred)
- Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
- Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
- Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
- Strong analytical, problem-solving, and communication skills.
- Must meet security eligibility requirements.
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
About TechOp Solutions International
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Arlington, VA, US
Year founded
2005