Remote Mutual Aid Jobs in Texas (NOW HIRING)

Job DetailsJob Location: Remote Texas - Austin, TX 78701Position Type: Full-TimeEducation Level: Bachelors DegreeSalary Range: $77,000.00 - $83,000.00 Salary/yearJob Shift: DaysThe Program Director leads Endeavors’ Austin Refugee Program that supports refugees, asylees, SIVs, parolees, and other eligible newcomers through reception, placement, and long-term integration. The Director is accountable for day-to-day operations, staff leadership, compliance, quality assurance, fiscal stewardship, and community partnerships. This role ensures delivery of core services and outcomes under federal, state, local, and philanthropic awards, and coordinates closely with HIAS and state partners to advance client self-sufficiency and community belonging.   QualificationsESSENTIAL JOB RESPONSIBILITIES:   Program Leadership and Strategy \tAlign annual work plans for the Austin Refugee Program that reflect contract requirements and local needs. \tLead a multidisciplinary team that provides case management, employment services, health and benefits navigation, education and youth services, housing navigation, volunteer and community engagement, and data/reporting. \tMaintain a client-centered, trauma-informed, and culturally responsive practice that upholds client choice, informed consent, and language access.   Service Delivery and Compliance \tEnsure timely and complete delivery of core services for arriving cases, including pre-arrival planning, airport reception, safe housing setup, food and basic needs, cultural orientation, enrollment in benefits and documentation, and warm handoffs to ongoing programs. \tOversee Matching Grant, PIR, PC, and related programs, ensuring eligibility determinations, service plans, case notes, follow-up, and timely exits meet funder definitions of self-sufficiency and retention. \tEstablish workflows for rapid Social Security, EAD, school enrollment, primary care linkage, immunizations, mental health referrals, and public benefits applications. \tEnsure appropriate use of interpreters, ADA accommodations, confidentiality, safeguarding, and duty-to-report requirements.   Community Integration and Partnerships \tBuild and steward partnerships with HIAS, local school districts, health systems and FQHCs, mental health providers, Workforce Solutions, adult education and ESL providers, legal services, faith communities, mutual aid groups, and ethnic community-based organizations. \tLead landlord and housing partnerships to expand safe, affordable options, negotiate leases, and manage risk mitigation supports. \tRepresent Endeavors in coalitions and public forums in the Austin area. Develop MOUs and referral pathways with clear roles and warm handoffs.   Quality Assurance, Data, and Reporting \tEnsure complete, accurate, and timely data entry in required systems. \tLead regular file reviews, data validation, outcome tracking, incident reviews, and corrective action plans. \tSubmit accurate invoices, reimbursement requests, and program reports by deadline. \tUse dashboards to monitor arrivals, caseloads, service timeliness, self-sufficiency outcomes, housing stability, employment retention, and client satisfaction.   Finance and Grants Management \tManage program budgets, purchasing, and client assistance in compliance with allowability, documentation, and audit standards. \tForecast staffing and operating needs, track burn rate, and escalate risks early. \tSupport proposal development, renewals, and site visits or monitoring.   Volunteer and Community Engagement \tOversee a structured volunteer program, including co-sponsorship groups, mentors, tutors, drivers, and donation management with appropriate screening, training, and supervision.   Risk Management and Safeguarding \tMaintain policies and training on child safety, vulnerable adult protections, emergency procedures, transportation safety, and incident reporting. \tEnsure staff complete required onboarding and annual training, including cultural humility, trauma-informed care, safety, and data privacy.   People Leadership \tHire, onboard, and supervise staff. Provide coaching, performance evaluations, and professional development. \tMaintain equitable workloads, coverage plans, and clear escalation pathways. \tFoster a respectful, learning-oriented team culture.   ADDITIONAL QUALIFICATIONS/REQUIREMENTS: \tMust have at least four years of experience working with refugee or migrant populations and understand resettlement best practices, or quality assurance or compliance. \tUnderstanding of fundamental client management techniques including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups. \tEnglish fluency required. Fluency in one of the following languages is preferred: Dari, Pashto, Spanish, Swahili, or French. \tExcellent interpersonal skills, including good communication skills, listening skills, and attitude. \tAbility to work independently and exercise a high level of confidentiality.   EDUCATION: Bachelor’s degree in social work or an equivalent degree in education, psychology, sociology, or other relevant behavioral science; Plus four or more years of progressive leadership experience in refugee resettlement, immigrant integration, human services, or community-based programs with multifunder compliance; or four years of progressive project management experience on projects demonstrating advanced level of financial and managerial responsibilities.   LICENSES: Driver’s License with clear record required.   VEHICLE: Must have daily use of a vehicle without prior notice.   OTHER: Must be available and willing to travel to various locations (30-40%) and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Willingness to perform other duties as required. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.   EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.