ZipRecruiter

Log In

2

Remote Multilingual Customer Service Jobs in Quebec

MCKESSON

... centre, or customer service role. * Fluency in English and French (verbal and written ... Fully remote - candidates may work from anywhere in Canada. * Must be legally eligible to work in ...

Medaviehs

Bilingual Data Specialist

Montreal, QC · On-site +1

CA$53K - CA$66K/yr

Act as the first point of contact for clients by providing professional service and communicating ... Excellent skills in customer approach. * Ability to organize work and information methodically to ...

National Bank

Customer Service Agent

Montreal, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

New

National Bank

Customer Service Agent

Laval, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

New

National Bank

Customer Service Agent

Montreal, QC · On-site +1

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

National Bank

Customer Service Agent

Longueuil, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

New

next page

Showing results 1-20

All JobsMultilingual Customer Service JobsRemote Multilingual Customer Service JobsRemote Multilingual Customer Service Jobs in Quebec

Remote Multilingual Customer Service information

What are the key skills and qualifications needed to thrive as a remote multilingual customer service representative?

To thrive as a Remote Multilingual Customer Service representative, you need fluency in multiple languages, strong problem-solving abilities, and a background in customer support or a related field. Familiarity with CRM platforms, helpdesk software, and communication tools like Zendesk or Salesforce is typically required. Exceptional active listening, cultural sensitivity, and clear written and verbal communication skills help you stand out in this role. These competencies ensure effective support for diverse customers, enhance satisfaction, and contribute to a company's global reputation.

How do remote multilingual customer service representatives handle communication challenges across different languages and time zones?

Remote multilingual customer service representatives often use a combination of translation tools, language training, and clear documentation to effectively communicate with customers from diverse linguistic backgrounds. They must be adaptable to various time zones, which may require flexible scheduling or shift work. Collaboration with team members and supervisors is usually facilitated through virtual meetings and shared online platforms, ensuring smooth workflow and knowledge sharing. This environment fosters strong communication skills and can open pathways to leadership or quality assurance roles within customer service teams.

What is the difference between Remote Multilingual Customer Service vs Remote Customer Support?

AspectRemote Multilingual Customer ServiceRemote Customer Support
Required CredentialsHigh school diploma or equivalent; language proficiency certificationsHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentHome-based, online communication with customers in multiple languagesHome-based, online or phone support for general customer inquiries
Employer & Industry UsageRetail, tech, travel, and service industries with international clientsRetail, tech, telecom, and service sectors serving local and national customers

Remote Multilingual Customer Service involves assisting international customers in multiple languages, often requiring language certifications. Remote Customer Support typically focuses on resolving product or service issues in a single language. Both roles are home-based and essential for customer satisfaction, but the multilingual aspect broadens the scope of communication and client base.

What is a remote multilingual customer service?

A Remote Multilingual Customer Service job involves assisting customers from various regions and backgrounds in multiple languages, all while working from a remote location. Employees in this role handle inquiries, provide support, and resolve issues via phone, email, chat, or other digital channels. These positions require strong communication skills in two or more languages and the ability to adapt to different cultural expectations. Remote Multilingual Customer Service representatives are essential for companies that serve global markets, as they help bridge language barriers and deliver high-quality support.
What are popular job titles related to Remote Multilingual Customer Service jobs in Quebec? For Remote Multilingual Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Multilingual Customer Service jobs in Quebec look for? The top searched job categories for Remote Multilingual Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Remote Multilingual Customer Service jobs? Cities in Quebec with the most Remote Multilingual Customer Service job openings:
Remote Multilingual Customer Service jobs near you

Bilingual Technical Customer Service Agent-Remote

OPENLANE

Montreal, QC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

2nd of 17 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.

We're Looking For:

We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.

You Are:

  • Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

  • Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

  • Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.

  • Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

  • Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

You Will:

  • Handle inbound customer inquiries and provide timely and accurate responses.

  • Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

  • Work within multiple channels to include chat, case (written), and phone calls (verbal).

  • Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.

Must Have's:

  • Bilingual in English & French.

  • 3+ Years of customer service or technical support experience.

  • Bachelor's degree in business or other related field. May have related experience in lieu of a degree.

  • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

  • Strong organizational and time management skills.

  • The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.

  • Excellent oral and written communication skills.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Experience with SalesForce or any CRM and Contact Center telephony system.

  • Technical troubleshooting experience in a SaaS environment.

Nice to Have's:

  • Experience using CRM software for tracking customer interactions.

  • Previous experience in the automotive industry.

  • Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $25.00

What Openlane employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply