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Remote Multilingual Customer Service Jobs in Quebec

Kohl & Frisch Ltd

CA$48.45K - CA$56.24K/yr

We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team. What will ...

Kohl & Frisch Ltd

CA$48.45K - CA$56.24K/yr

We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team. What will ...

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Remote Multilingual Customer Service information

What are the key skills and qualifications needed to thrive as a Remote Multilingual Customer Service representative, and why are they important?

To thrive as a Remote Multilingual Customer Service representative, you need fluency in multiple languages, strong problem-solving abilities, and a background in customer support or a related field. Familiarity with CRM platforms, helpdesk software, and communication tools like Zendesk or Salesforce is typically required. Exceptional active listening, cultural sensitivity, and clear written and verbal communication skills help you stand out in this role. These competencies ensure effective support for diverse customers, enhance satisfaction, and contribute to a company's global reputation.

How do remote multilingual customer service representatives typically handle communication challenges across different languages and time zones?

Remote multilingual customer service representatives often use a combination of translation tools, language training, and clear documentation to effectively communicate with customers from diverse linguistic backgrounds. They must be adaptable to various time zones, which may require flexible scheduling or shift work. Collaboration with team members and supervisors is usually facilitated through virtual meetings and shared online platforms, ensuring smooth workflow and knowledge sharing. This environment fosters strong communication skills and can open pathways to leadership or quality assurance roles within customer service teams.

What is a Remote Multilingual Customer Service job?

A Remote Multilingual Customer Service job involves assisting customers from various regions and backgrounds in multiple languages, all while working from a remote location. Employees in this role handle inquiries, provide support, and resolve issues via phone, email, chat, or other digital channels. These positions require strong communication skills in two or more languages and the ability to adapt to different cultural expectations. Remote Multilingual Customer Service representatives are essential for companies that serve global markets, as they help bridge language barriers and deliver high-quality support.

What is the difference between Remote Multilingual Customer Service vs Remote Customer Support?

AspectRemote Multilingual Customer ServiceRemote Customer Support
Required CredentialsHigh school diploma or equivalent; language proficiency certificationsHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentHome-based, online communication with customers in multiple languagesHome-based, online or phone support for general customer inquiries
Employer & Industry UsageRetail, tech, travel, and service industries with international clientsRetail, tech, telecom, and service sectors serving local and national customers

Remote Multilingual Customer Service involves assisting international customers in multiple languages, often requiring language certifications. Remote Customer Support typically focuses on resolving product or service issues in a single language. Both roles are home-based and essential for customer satisfaction, but the multilingual aspect broadens the scope of communication and client base.

What are popular job titles related to Remote Multilingual Customer Service jobs in Quebec? For Remote Multilingual Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Multilingual Customer Service jobs in Quebec look for? The top searched job categories for Remote Multilingual Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Remote Multilingual Customer Service jobs? Cities in Quebec with the most Remote Multilingual Customer Service job openings:
Remote Multilingual Customer Service jobs near you

Bilingual Customer Service Representative / Representant(e) du service a la clientele bilingue

Kohl & Frisch Ltd

Remote

CA$48.45K - CA$56.24K/yr

Other

Posted 4 days ago

Job description

POSITION: Bilingual Customer Service Representative
STATUS: Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: National Contact Centre Manager
DEPARTMENT: Customer Service
About Us
Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada's leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.
About the Role
In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.
We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team.
What will you do?
  • Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
  • Empowered to build relationships with customers by "owning" customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

What you bring
  • High school graduate
  • Previous customer service or call centre experience is a strong asset
  • Capable of handling a large volume of calls while maintaining professional and efficient service
  • Ability to think problems through and recommend creative solutions to nonstandard customer issues
  • Excellent communication and interpersonal skills
  • Demonstrated ability to work in a team environment
  • Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
  • Strong computer skills (Microsoft Office applications)
  • Must be able to work independently with limited supervision
  • Proactive nature, high attention to detail, and takes initiative

What's in it for you?
This position offers a salary range of $48,447 - $56,243. The final salary offered to the selected candidate will be determined by factors including location, relevant experience, skill level and education.
How to Apply
If you are interested in applying, please submit a resume and any other relevant documentation to: recruitment@kohlandfrisch.com.
Please ensure you specify the job title, Customer Service Representative in the subject line of your email.
As part of our recruitment process we may use AI for initial screening and assisting in evaluating candidate qualifications. All final hiring decisions will be made by our recruitment team.
Kohl & Frisch would like to thank all applicants for their interest. All applicants who receive interviews will receive an update on their application status within 45 days of applying. We value your interest in joining our team and strive to provide a timely, transparent hiring experience.
Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.
____________________________________________________________________
POSTE: Representant(e) du service a la clientele bilingue
STATUT: Temps plein
LIEU: Kohl & Frisch Limitee (Concord, ON)
SUPERVISEUR: Gestionnaire national du centre de contact
DEPARTEMENT: Service a la clientele
A PROPOS DE NOUS
Fondee en 1916, Kohl & Frisch Limitee jouit d'une solide reputation dans l'industrie des soins de sante et se distingue en tant que seul distributeur grossiste national detenu et exploite par des Canadiens. Entreprise familiale, elle est l'un des principaux distributeurs nationaux au Canada et constitue le lien essentiel entre les fabricants de produits pharmaceutiques et les fournisseurs de soins de sante. Kohl & Frisch est entierement equipee pour desservir les grandes chaines de detail, les pharmacies independantes, les cliniques et les hopitaux pour leurs besoins en produits sur ordonnance, en vente libre, en soins de sante a domicile et en produits de premiere ligne.
A PROPOS DU POSTE
Dans ce role, le ou la Representant(e) du service a la clientele bilingue (RSCB) offre un service a la clientele d'excellence a nos clients en matiere de prise de commandes et de resolution de problematiques.
QUE FEREZVOUS?
  • Effectuer plusieurs taches cles liees au service a la clientele, incluant la saisie de commandes ainsi que la resolution des demandes et problematiques des clients.
  • Etablir et maintenir des relations solides avec les clients en assumant la responsabilite complete des dossiers, en faisant preuve de reactivite et de proactivite, et en assurant un suivi constant et de haute qualite.

CE QUE VOUS APPORTEZ
  • Diplome d'etudes secondaires
  • Experience prealable en service a la clientele ou en centre d'appels (atout important)
  • Capacite de gerer un volume eleve d'appels tout en maintenant un service professionnel et efficace
  • Aptitude a analyser des problematiques et a recommander des solutions creatives pour des situations non standard
  • Excellentes competences en communication et relations interpersonnelles
  • Capacite demontree a travailler efficacement en equipe
  • Aptitude a communiquer de facon professionnelle, tant a l'oral qu'a l'ecrit, avec les clients et les services internes de K&F
  • Competences Solides informatiques (applications Microsoft Office)
  • Capacite a travailler de facon autonome avec une supervision minimale
  • Nature proactive, grand souci du detail et esprit d'initiative

CE QUE NOUS OFFRONS
Ce poste offre une echelle salariale variant entre 48 447 $ et 56 243 $. Le salaire final offert sera determine en fonction de facteurs tels que le lieu de travail, l'experience pertinente, le niveau de competences et la formation.
COMMENT POSTULER
Les personnes interessees sont invitees a soumettre leur curriculum vit ainsi que toute autre documentation pertinente a l'adresse suivante : recruitment@kohlandfrisch.com
Veuillez indiquer le titre du poste - Representant(e) du service a la clientele - dans la ligne d'objet de votre courriel.
Dans le cadre de notre processus de recrutement, nous pouvons utiliser l'intelligence artificielle pour le depistage initial et l'evaluation des qualifications des candidats. Toutes les decisions finales d'embauche sont prises par notre equipe de recrutement.
Kohl & Frisch remercie tous les candidats de leur interet. Seules les personnes selectionnees pour une entrevue recevront une mise a jour quant a leur statut de candidature dans un delai de 45 jours suivant la date de soumission. Nous valorisons votre interet envers notre entreprise et nous nous engageons a offrir une experience de recrutement transparente et rapide.
Kohl & Frisch Limitee accueille favorablement les candidatures de personnes en situation de handicap et offre des mesures d'adaptation sur demande aux candidats participant au processus de selection.

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