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Remote Msw Jobs in Florida (NOW HIRING)

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Remote Msw information

What is a remote MSW?

Remote MSWs are Master of Social Work professionals who provide social work services through virtual platforms, rather than in traditional in-person settings. These social workers may conduct counseling, case management, and client advocacy via phone, video calls, or online messaging. Remote MSWs often work with clients who have limited access to in-person services, such as those in rural areas or with mobility challenges. This role requires strong communication skills and familiarity with telehealth technologies while maintaining client confidentiality and ethical standards.

How does a remote MSW typically collaborate with clients and team members while working from home?

Remote MSW professionals often use secure video conferencing platforms, phone calls, and encrypted messaging to conduct client sessions and communicate with colleagues. While working from home offers flexibility, it also requires strong organizational skills and proactive communication to ensure clients receive consistent support and that team members stay aligned on case management. Regular virtual meetings, digital documentation systems, and scheduled check-ins help maintain collaboration and service quality. Building rapport with clients remotely can be challenging at first, but many professionals find that setting clear expectations and maintaining open lines of communication foster strong, effective relationships.

What are the key skills and qualifications needed to thrive as a remote MSW, and why are they important?

To thrive as a Remote MSW, you need a master's degree in social work, state licensure, and a strong foundation in counseling, case management, and ethical practice. Familiarity with telehealth platforms, electronic case management systems, and secure communication tools is essential. Excellent communication, self-motivation, and cultural competence are vital soft skills for building client trust and working independently. These skills enable effective remote support, client engagement, and compliance with professional standards in a virtual environment.

What is the difference between Remote Msw vs Remote Lcsw?

AspectRemote MswRemote Lcsw
CredentialsMaster of Social Work (MSW)Licensed Clinical Social Worker (LCSW) license required
Work EnvironmentRemote mental health, case management, or social servicesRemote therapy, counseling, or mental health services
Employer & IndustryHealthcare providers, social service agencies, telehealth companiesPrivate practices, healthcare organizations, teletherapy platforms

Remote MSWs typically hold a master's degree in social work and work in various social services roles remotely. LCSWs are licensed clinicians who can provide therapy and mental health treatment remotely. While both roles often work in mental health and social services, LCSWs have advanced licensure allowing direct clinical therapy, whereas MSWs may focus on case management or support roles.

What are the most commonly searched types of Msw jobs in Florida?

The most popular types of Msw jobs in Florida are:

What are popular job titles related to Remote Msw jobs in Florida?

For Remote Msw jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Msw jobs in Florida look for?

The top searched job categories for Remote Msw jobs in Florida are:

What cities in Florida are hiring for Remote Msw jobs?

Cities in Florida with the most Remote Msw job openings:

Remote Msw jobs near you
Infographic showing various Remote Msw job openings in Florida as of August 2026, with employment types broken down into 11% As Needed, 78% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution.

Member Service Representative (Remote - United States)

Fort Lauderdale, FL • On-site, Remote

UpsideHom, Inc.
See more jobs at UpsideHom, Inc.external

$50K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 hours ago

Job description

About Upside:
Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.
Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.
About the Opportunity:
Upside is hiring a Member Service Representative to support high-need members navigating housing instability. In this role, you'll serve as a member's primary point of contact and a steady guide through next steps. This role is equal parts member support and operational execution. You will manage a caseload of members, run structured check-ins, identify barriers, and connect patients to the right resources.
This is a fast-paced, metrics-driven role for someone who brings high empathy and high urgency. You know how to build trust, prioritize member needs, and operate efficiently so you can provide consistent support across your full caseload. You'll use Salesforce daily to track outreach, prioritize follow-ups, and ensure a strong member experience that drives satisfaction and retention. This role reports to the SVP, Clinical Operations. Internally, this position is referred to as a Care Guide.
Work Location and Schedule:
  • Full-time, fully remote (must be based in the United States)
  • Coverage aligned to Eastern and Pacific time zones
  • Schedule is starting Monday-Friday, but may be adjusted based on business needs and member caseload coverage (including occasional evenings and, over time, weekends)
What You'll Do
  • Own a caseload of members and serve as their primary point of contact throughout their housing support journey
  • Conduct structured weekly (or as-needed) check-ins to assess progress, remove blockers, and maintain engagement
  • Create clear, practical next steps with members and keep momentum through consistent follow-up and accountability
  • Coordinate housing-related actions, including gathering information, supporting applications, and working with partners to move placements forward
  • Refer members to other community resources when needed (food resources, local CBOs, and other supports)
  • Use Salesforce daily to track outreach, update member status, document interactions, and manage tasks and follow-ups
  • Prioritize your day using workflow queues, urgency, and member risk to ensure timely outreach and resolution
  • Identify barriers early (documentation issues, communication gaps, readiness, access challenges) and escalate appropriately to unblock progress
  • Partner closely with internal teams and external partners to coordinate handoffs, align on next steps, and ensure members receive consistent information
  • Maintain high-quality documentation and outcomes tracking to support reporting and continuous improvement
  • Contribute feedback on workflows, templates, and resources to improve speed, clarity, and member experience over time
What We're Looking For:
  • 1-3+ years of experience in member services, care navigation, eligibility/referrals, community-based services, healthcare call center, or a similarly fast-paced member-facing role
  • Experience supporting housing navigation or related programs, and/or relevant certifications or licenses (HUD certification, CHW certification, MSW, LCSW) preferred but not required
  • Experience supporting Medicaid members and/or unhoused or housing-insecure populations
  • Comfort working in a structured, metrics-driven environment with clear activity expectations and follow-up SLAs
  • Strong phone presence with the ability to build rapport quickly, communicate clearly, and keep conversations focused on next steps
  • High ownership and organization, including experience managing a book of work or caseload and staying on top of follow-ups
  • Strong attention to detail and ability to document accurately in tools like Salesforce (or similar CRM/workflow systems)
  • Ability to navigate complex member situations with empathy while maintaining boundaries and moving work forward
  • Familiarity with housing instability and social determinants of health is a plus
  • Spanish fluency is a plus
Compensation and Benefits:
  • Competitive base salary (target range $50,000-$60,000 depending on experience)
  • Medical, dental, and vision coverage
  • Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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