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Remote Msp Help Desk Jobs in Indiana (NOW HIRING)

We also welcome remote candidates, who will work from home and travel to Indianapolis periodically ... CRN, MSP 501), press relationships, case studies, and presence at key IT and managed services ...

ENGINEER/SCIENTIST

Crane, IN · On-site +1

$125K - $192K/yr

Requirements Help Conditions of employment * Must be a US Citizen. * Must be determined suitable ... MSP/PPP applicants must currently hold the required security clearance. * This is a Cyberspace ...

DevOps Engineer

Indianapolis, IN · On-site +1

$50.50 - $69/hr

We're helping employers reimagine the way they provide employees with health benefits at work. Our ... Work-provided computer and an adjustable standup desk * Generous PTO and flexible working hours

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Remote Msp Help Desk information

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Indiana? The most popular types of Msp Help Desk jobs in Indiana are:
What are popular job titles related to Remote Msp Help Desk jobs in Indiana? For Remote Msp Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Indiana look for? The top searched job categories for Remote Msp Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Remote Msp Help Desk jobs? Cities in Indiana with the most Remote Msp Help Desk job openings:
VP, Sales

VP, Sales

Bell Techlogix

Indianapolis, IN • On-site, Remote

Full-time

Re-posted 23 days ago


Bell Techlogix rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

49th of 210 rated it services


Job description

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

If you are based in the Indianapolis area, this position follows a hybrid schedule, with in-office attendance required Tuesday through Thursday. We also welcome remote candidates, who will work from home and travel to Indianapolis periodically as needed.

The Vice President, Sales provides strategic leadership and direction for all sales activity  across the organization. This leadership role is accountable for driving revenue growth, expanding market share, strengthening the company’s brand presence, and building deep, trust-based client relationships within the managed services and IT solutions space. The ideal candidate brings a strong command of the IT managed services landscape, a modern AI-informed approach to sales strategy and client engagement, and a demonstrated ability to win and retain enterprise clients in a highly competitive market.

The VP of Sales leads a high-performing sales organization, partnering closely with Service Delivery, Operations, and Marketing leadership to drive go-to-market strategies that align with the company’s vision, brand strategy, financial goals, and client success objectives. This leader will champion the adoption of AI-powered sales tools, data-driven client insights, and technology-enabled engagement models to position Bell Techlogix as a forward-thinking managed services partner of choice.

Essential Functions:                                                                                                 

  • Develop and execute the company’s sales strategy to achieve revenue, margin, and growth targets.
  • Define and communicate clear sales goals, KPIs, and performance expectations for the team.
  • Identify target markets, key verticals, and growth opportunities aligned with the company’s service portfolio (e.g., End User Services, Cloud, Infrastructure, ITAM, Cybersecurity).
  • Collaborate with executive leadership to shape pricing, service offerings, and go-to-market plans.
  • Monitor market trends, emerging AI and technology innovations, client needs, and competitive positioning to adapt strategies and service offerings accordingly.
  • Lead, mentor, and inspire the sales organization, fostering a culture of accountability, collaboration, and continuous improvement.
  • Implement ongoing coaching, pipeline reviews, and professional development programs.
  • Build and maintain strong executive-level relationships with key clients, prospects, and partners, serving as a trusted advisor who understands their IT environment, business objectives, and evolving managed services needs.
  • Oversee enterprise-level deal negotiations and complex solution sales processes.
  • Partner with Delivery and Account Management to ensure smooth handoff from sales to operations and long-term client satisfaction.
  • Drive new business development while expanding existing client accounts through cross-sell and upsell opportunities.
  • Provide accurate revenue forecasting, pipeline analysis, and business performance reporting to executive leadership.
  • Support marketing functions including brand management, digital marketing, content strategy, and communications.
  • Champion the adoption of AI-powered sales tools, CRM platforms (e.g., Salesforce, HubSpot, Microsoft Copilot), and data analytics to enhance pipeline visibility, improve forecasting accuracy, and elevate client engagement.
  • Align marketing initiatives with sales goals to ensure seamless collaboration between marketing and sales teams.
  • Support the marketing budget, including vendor and agency relationships, ensuring investments are aligned with revenue growth priorities and deliver measurable ROI.
  • Drive demand generation and lead nurturing strategies, owning the full pipeline from awareness through qualified opportunity, with clear accountability for MQL-to-SQL conversion and pipeline contribution.
  • Build and elevate Bell Techlogix’s external thought leadership and brand visibility through executive speaking engagements, industry awards (e.g., CRN, MSP 501), press relationships, case studies, and presence at key IT and managed services events.

Required Education, Knowledge, and Experience: 

  • Bachelor’s degree in Business, Marketing, or related field; Masters preferred. 
  • 10+ years of progressive sales leadership experience in IT managed services, with direct experience selling multi-year managed services contracts, SLAs, and technology solutions to mid-market and enterprise clients. Prior experience as a quota-carrying individual contributor in managed services is strongly preferred.
  • Proven track record of meeting or exceeding multimillion-dollar revenue targets.
  • Experience leading distributed sales teams across geographies.
  • Deep understanding of the IT services and managed services landscape, including End User Services, Infrastructure, Cloud, ITAM, Cybersecurity, and AI-driven service delivery models. Familiarity with how AI and automation are reshaping client expectations and IT service delivery is strongly preferred.

Abilities and Skills:

  • Strong negotiation, presentation, and executive communication skills.
  • Demonstrated ability to build relationships with C-suite and senior IT executives, translating complex technical solutions into compelling business value and positioning Bell Techlogix as a strategic managed services partner rather than a commodity vendor.
  • Strong ability to prioritize, multitask, and complete tasks effectively and by deadlines.
  • Proficient in CRM platforms (Salesforce, HubSpot, or equivalent), Microsoft 365 including Copilot, and AI-enabled sales productivity tools; comfortable leveraging data and technology to drive decisions and team performance.
  • Exceptional client relationship management skills with a consultative, solutions-oriented approach; ability to manage complex, long-cycle enterprise sales while maintaining high client satisfaction and retention.

Physical, Mental Requirements and Work Environment:  

  • Regular travel for client meetings, industry events.
  • Must have the ability to work extended or flexible hours as needed.
  • Must be able to work at a computer for prolonged periods of time.
  • Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Ability to work in fast-paced work environment, set priorities, and work with a wide variety of individuals. 

Conditions of Employment:

  • Must successfully pass pre-employment, post offer background check and drug screen.

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