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Remote Microsoft Customer Support Jobs in Oregon

Harness

Customer Engineer I

OR · Remote

$75K - $80K/yr

... Customer Engineering team ... This is a remote role that combines community-level front-end support with a highly technical DevOp ...

Centric Consulting LLC

$151K/yr

... CRM and Microsoft Partner Center. Support and advising internal teams on solution positioning ... Remote and Hybrid Work * Time Off When You Need It * Benefits That Flex * Professional Development ...

New

Connection

Microsoft Solutions Specialist

$32.21 - $41.12/hr

Supports customer Enterprise Agreements (EA) as an assigned resource to provide product, program ... remote meetings through using Teams, Zoom, Webex, etc. Consultative experience with Microsoft ...

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All JobsMicrosoft Customer Support JobsRemote Microsoft Customer Support JobsRemote Microsoft Customer Support Jobs in Oregon

Remote Microsoft Customer Support information

Does Microsoft offer remote positions?

Microsoft Customer Support roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with Microsoft tools and support processes. Remote roles may be full-time or part-time and often include flexible schedules depending on the team and location policies.

Do remote Microsoft customer support employees work remotely?

Yes, remote Microsoft customer support employees typically work from home or a remote location. They often use tools like remote desktop software and require strong communication skills to assist customers effectively. The role usually involves a flexible schedule and may require specific technical certifications.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

Does Microsoft have remote support?

Microsoft offers remote support roles, including positions like Microsoft Customer Support, which involve assisting customers via phone, chat, or remote desktop tools. These roles typically require familiarity with Microsoft products and support tools, and may be performed from home depending on the company's policies and the specific job requirements.
What are popular job titles related to Remote Microsoft Customer Support jobs in Oregon? For Remote Microsoft Customer Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft Customer Support jobs in Oregon look for? The top searched job categories for Remote Microsoft Customer Support jobs in Oregon are:
What cities in Oregon are hiring for Remote Microsoft Customer Support jobs? Cities in Oregon with the most Remote Microsoft Customer Support job openings:
Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Oregon as of August 2026, with employment types broken down into 60% Full Time, 28% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution.

Customer Engineer I

Harness

OR • Remote

$75K - $80K/yr

Other

Medical

Re-posted 20 days ago

Job description

Position Summary

We are looking for a Customer Experience Engineer to join our Customer Engineering team. This is a remote role that combines community-level front-end support with a highly technical DevOps role.  We are looking for enthusiastic individuals to be at the forefront of Harness' tools and troubleshooting.

You'll work directly with enterprise and PLG customers to troubleshoot issues in a variety of cloud technologies, including all Cloud Providers, Git, and Harness' security and test products.  Working alongside experienced engineers, you'll help customers resolve technical problems, escalate issues, and direct the flow of issues within the organization, while managing advanced cloud SaaS solutions in the process

Beyond troubleshooting, you'll help improve internal tooling, automation, and AI-powered utilities to enable our Customer Engineering organization to work more efficiently. There is plenty of opportunity to improve processes at Harness through both traditional and AI-driven workflows.  You'll have opportunities to build workflows and functions that improve both the customer and engineer experience.

This is an excellent opportunity for customer support professionals who want to drive communities and long-term solutions forward while working directly with customers.

About the role

Customer Troubleshooting & Technical Resolution

  • Troubleshoot customer issues in Tier Three help desk issues, for Community and PLG customers in Harness 
  • Investigate deployment failures, pipeline issues, networking problems, runner connectivity, and infrastructure configuration.
  • Participate in customer troubleshooting sessions through video calls, screen sharing, and remote debugging.
  • Analyze logs, metrics, and monitoring data to identify root causes.
  • Read source code when needed to better understand product behavior and assist with issue investigation.
  • Escalate complex issues appropriately while gathering high-quality diagnostic information for Engineering.
  • Document findings, reproduction steps, and resolutions to improve future support processes

Customer Engagement

  • Work directly with enterprise customers throughout troubleshooting and implementation activities.
  • Clearly communicate technical findings and progress throughout the lifecycle of an issue.
  • Build trusted relationships through technical expertise and responsive communication.
  • Assist customers through Harness escalation processes and procedures

Internal Tooling and Automation

  • Help maintain internal documentation, troubleshooting guides, and runbooks.
  • Continuously identify opportunities to improve customer support processes through automation
About you

Required

  • 1-3 years of experience in Technical Support Engineering, Technical Support role
  • Experience with at least one major cloud platform (AWS, Azure, or GCP), with exposure to a second platform considered a plus.
  • Understanding of SCM/VCS systems like Git, Bitbucket, and repositories
  • Working knowledge of Application and Systems integration, and interoperability using  APIs, JSON/XML/YAML, Service Integration, and Data Exchange.
  • Experience working directly with customers to troubleshoot technical issues.
  • Familiarity with Linux systems, networking fundamentals (DNS, TLS, HTTP, load balancing), and distributed applications.
  • Comfortable reading logs and source code to assist with troubleshooting.
  • Strong written and verbal communication skills with both technical and non-technical audiences.

Nice to Have

  • Knowledge of Kubernetes, Docker, and containerized applications is a plus
  • Experience with Infrastructure-as-Code tools such as Terraform, Pulumi, or CloudFormation.
  • Experience with secrets management platforms such as Vault or AWS Secrets Manager.
  • Familiarity with AI-assisted development tools, including GitHub Copilot or ChatGPT.

You Might Be a Great Fit If You Are...

  • A Support Engineer who has touched and worked with Cloud Providers, looking to expand their knowledge and experience 
  • A DevOps Technical Support wanting to work more closely with customers in a PLG environment and has a curiosity and hunger to learn about all CI/CD technologies
  • An experienced Technical Support or Customer Experience Engineer who enjoys solving infrastructure problems and writing code.
Work Location
  • Remote - United States/Canada 
What you will have at Harness
  • Competitive salary
  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Flexible work schedule
  • Employee Assistance Program (EAP)
  • Flexible Time Off and Parental Leave
  • Monthly, quarterly, and annual social and team building events
  • Monthly internet reimbursement

The anticipated base salary range for this position is between $75,000 and $80,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

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