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Job Description:

About the Position:Reporting to the Service Delivery Manager of Advanced Services, this is a highly technical role that provides post-sales support for HPE's Network Products. The Resident Engineer will work daily with the customer, either remotely or at the customer's location, and is expected to have expertise in Juniper/HPE products deployed or to be deployed within the customer's service provider network, and to provide technical and operational support for network issues, ongoing certification, and testing efforts. Although a location in the San Francisco, California, or Denver, Colorado, area is preferred, a remote status with occasional travel will be considered for the right candidate.

Responsibilities:

This is a full-time position that may require longer work hours or occasional on-call weekend support.Technical support to the customer may require the Resident Engineer to:

• Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• To hold network information gathering workshops with the customer to understand the customer's existing network design and the technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment, and help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software, ensuring they are implemented and functioning correctly in the pre-production test network and then in the live network, as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Support design and planning of Juniper MX, QFX, EX series, and associated solutions within the customer's commercial network
• Support ongoing efforts in defining best practice policies for Juniper/HPE product applications used by customers
• To peer with other employees performing similar Resident Engineering roles, where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• The RE will be expected to develop secondary skills in other products in the HPE product portfolio

Minimum Qualifications:

• Bachelor's degree in engineering, computer science, or equivalent experience
• 7 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
• JNCIE/CCIE Service Provideror equivalent
• JUNOS CLI experience across MX, QFX, EX series
• Expert IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
• Routing protocol operation, migration, and scaling mechanisms
• Routing policies at BGP peering points
• VPNs and the associated tunneling technologies (MPLS, EVPN, L3VPN, VPLS)
• Ethernet switching and 802.1Q, QOS
• Software-Defined Networking (SDN)

Preferred Qualifications:

Candidates should be able to demonstrate the following competencies:

• Strong interpersonal skills.
• Demonstrated ability to break down work activities to achieve project goals
• Demonstrated ability to communicate project status and identify risk
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Programming and scripting experience preferred (Python, Ruby,shell,awk,slax, etc.)
• Familiar with the operation of management tools and network analyzers.
• Trend analysis to help deliver more efficient solutions to the customer network
• An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
• Cloud architecture experience
• Must understand BGP and route reflector topologies
• Must be able to communicate effectively and technically with internal JTAC, escalation, and engineering teams.
• Must be able to communicate effectively with the customer.
• Scripting skills (Slax, Python, Ansible)
• Database experience a plus

Other Information:

• Relocation -will consider for the right candidate
• Travel requirements for the position (<10%)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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