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Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Strategic Sales Leadership
  Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

• Enterprise Client Acquisition
  Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

• Relationship Management
  Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

• Solution Development
  Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

• Market Expansion
  Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.

• Sales Team Development
  Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

• Performance Management
  Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

• Cross-Functional Collaboration
  Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

• Budget Oversight
  Manage the sales budget, ensuring optimal resource allocation and ROI.

• Industry Representation
  Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry
• Proven success in selling complex outsourcing solutions to enterprise clients
• Track record of exceeding revenue targets in competitive environments
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling
• Exceptional leadership, team-building, and strategic planning skills
• Strong communication, presentation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of BPO operations, market dynamics, and client needs
• Willingness to travel extensively for client meetings and industry events
• Ability to foster a culture of innovation, accountability, and continuous improvement