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Remote Mdm Jobs in Virginia (NOW HIRING)

Constellis

IT Systems Administrator

VA · On-site +1

Deploy and administer a mobile device management (MDM) platform across the Mac fleet * Enforce disk ... Experience supporting field or on-site deployments, not just a remote environment * Prior ...

BAE Systems

Dir I- Data Eng

Falls Church, VA · On-site +1

$122K - $146K/yr

... cloud platforms, MDM, governance, or systems engineering roles. * Proven experience leading ... Remote About BAE Systems, Inc. BAE Systems, Inc. is a defense, aerospace, and security company ...

CIS Secure

Senior Android Platform Developer

Ashburn, VA · On-site +1

$104K - $142K/yr

Location: Remote Responsibilities * Support and extend altOS, our custom Android distribution ... Familiarity with Android device management technology, including DevicePolicyManager and MDM APIs.

CIS Secure

Senior Android Platform Developer

Ashburn, VA · On-site +1

$104K - $142K/yr

Location: Remote Responsibilities * Support and extend altOS, our custom Android distribution ... Familiarity with Android device management technology, including DevicePolicyManager and MDM APIs.

All JobsMdm JobsRemote Mdm JobsRemote Mdm Jobs in Virginia

Remote Mdm information

What is a remote MDM?

A Remote MDM (Mobile Device Management) professional manages, secures, and monitors mobile devices such as smartphones, tablets, and laptops from a remote location. Their responsibilities typically include configuring device settings, enforcing security policies, deploying apps, and troubleshooting issues without needing physical access to the devices. Remote MDMs help organizations ensure data security and regulatory compliance, especially for teams working outside of traditional office environments. They use specialized software to maintain control over devices and protect sensitive company information.

What are the key skills and qualifications needed to thrive as a remote MDM specialist?

To thrive as a Remote MDM Specialist, you need expertise in mobile device platforms, security protocols, and enterprise mobility management, often backed by a degree in IT or related certifications like CompTIA Mobility+ or Microsoft Intune. Familiarity with common MDM solutions such as VMware Workspace ONE, Microsoft Endpoint Manager, and JAMF is essential for managing and securing devices remotely. Excellent problem-solving, communication, and organizational skills set top performers apart in supporting distributed teams and troubleshooting issues efficiently. These competencies ensure secure, compliant, and seamless device management across a remote workforce, which is critical for business continuity and data protection.

What are some common challenges faced by remote MDM professionals, and how can they be addressed?

Remote MDM professionals often encounter challenges such as managing a diverse range of devices and operating systems, ensuring data security across remote networks, and troubleshooting issues without physical access to devices. To address these, it's important to stay up-to-date with the latest MDM platforms and security protocols, maintain clear communication channels with end users, and leverage remote diagnostic tools. Building strong collaboration with IT support teams and regularly updating device management policies also helps mitigate potential issues and enhances the overall efficiency of remote device management.

What is the difference between Remote Mdm vs Remote Data Analyst?

AspectRemote MdmRemote Data Analyst
Required CredentialsMDM certifications, data management skillsData analysis certifications, SQL, Excel skills
Work EnvironmentData management systems, enterprise platformsData visualization tools, reporting software
Employer & Industry UsageHealthcare, finance, retailMarketing, finance, tech
Common Search & ComparisonYesNo

Remote Mdm roles focus on managing master data within organizations, requiring data governance and management certifications. Remote Data Analysts analyze data sets to generate insights, often using visualization tools. While both roles involve working with data remotely, Remote Mdm emphasizes data quality and consistency, whereas Remote Data Analysts focus on interpreting data for decision-making.

What are the most commonly searched types of Mdm jobs in Virginia?

The most popular types of Mdm jobs in Virginia are:

What are popular job titles related to Remote Mdm jobs in Virginia?

For Remote Mdm jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Mdm jobs in Virginia look for?

The top searched job categories for Remote Mdm jobs in Virginia are:

What cities in Virginia are hiring for Remote Mdm jobs?

Cities in Virginia with the most Remote Mdm job openings:

Remote Mdm jobs near you
Infographic showing various Remote Mdm job openings in Virginia as of August 2026, with employment types broken down into 38% Full Time, 15% Part Time, and 47% Contract. Highlights an 100% Remote job distribution.

Help Desk Specialist II (Tier II- Advanced Support)

Ashburn, VA • Remote

Home - ARETEC
See more jobs at Home - ARETECexternal

Full-time

Re-posted 19 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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