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Seeking: ServiceNow Experience Design Consultant

Who We Are:
At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow's HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn't just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don't just aim to lead; we are the leader in ServiceNow HR solutions.

What We're Looking For:
We're seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform - primarily within HRSD, with expansion into Core Business Services.. 

In this role, you will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations, and help our customers develop their content strategies. You'll define user journeys, structure content, optimize navigation, and serve as a trusted advisor on branding, content strategy, and human-centered design.

This position blends design thinking, platform expertise, workshop leadership, and customer enablement.

Responsibilities:

• Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle

• Facilitate discussions on design alternatives, tradeoffs, and risks

• Identify implementation and process design considerations to deliver the Customer's ideal employee experience while minimizing technical debt

• Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces

• Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients

• Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team

• Deliver 'Art of the Possible' demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts

• Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user

• Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles

• Mentor team members on design thinking, UX fundamentals, and principles of design concepts  

• Supports the Design Team Director in internal initiatives to improve skills, tools & processes

Qualifications:

• 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )

• 2+ years of experience managing knowledge bases, content strategy, or process documentation

• Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects

• Ability to translate client requirements into clear acceptance criteria

• Excellent  written and verbal communication skills

• Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders

• Problem-solving skills to determine solutions to user interface challenges

• Highly organized with exceptional attention to detail

• Ability to work in a fast-paced, dynamic design process under minimal supervision

• Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)

• Understanding of accessibility standards and inclusive design principles

• Experience conducting or evaluating user research or usability testing

Job Details:

Location: Remote USA

Travel: Up to 15% Annually

What We Offer:

• Competitive Health Benefits

• 401(K) with a 4% contribution

• Home Office and Fitness Reimbursement

• Vacation and Volunteer time

• World-class co-workers with extensive ServiceNow experience

• Continuous learning culture

Stridepath Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.