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Remote Manager End User Computing Jobs in Florida

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

... and end-user training practices * Experience supporting remote employees and distributed teams ... Ability to manage multiple priorities and respond effectively in a fast-paced environment * Ability ...

Workiva

$22/hr

Install, configure, upgrade, and maintain end-user computing and telecommunication systems * Assist ... Actively pursuing a degree in Computer Science, Management Information Systems, Network ...

Workiva

$22/hr

Install, configure, upgrade, and maintain end-user computing and telecommunication systems * Assist ... Actively pursuing a degree in Computer Science, Management Information Systems, Network ...

Workiva

$22/hr

Install, configure, upgrade, and maintain end-user computing and telecommunication systems * Assist ... Actively pursuing a degree in Computer Science, Management Information Systems, Network ...

Workiva

$22/hr

Install, configure, upgrade, and maintain end-user computing and telecommunication systems * Assist ... Actively pursuing a degree in Computer Science, Management Information Systems, Network ...

Workiva

$22/hr

Install, configure, upgrade, and maintain end-user computing and telecommunication systems * Assist ... Actively pursuing a degree in Computer Science, Management Information Systems, Network ...

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Remote Manager End User Computing information

What does a remote manager end user computing do?

A Remote Manager End User Computing oversees the delivery and maintenance of IT services and support for end users, often in a distributed or remote work environment. They manage teams responsible for supporting desktops, laptops, mobile devices, virtual desktops, and related user-facing technologies. Their role includes ensuring reliable system performance, implementing security policies, and facilitating smooth user experiences across remote locations. They also coordinate upgrades, troubleshoot escalated issues, and help design strategies for remote technology deployment.

How does a remote manager end user computing effectively coordinate and support a distributed IT team?

A Remote Manager End User Computing typically oversees geographically dispersed teams responsible for supporting employees’ devices and digital workspaces. Effective coordination relies on clear communication, regular virtual meetings, and robust ticketing or workflow systems to track issues and progress. The manager must foster collaboration using digital tools, set clear expectations, and ensure that best practices for security and device management are consistently followed. Building a strong team culture remotely and providing ongoing training are also key to maintaining high service standards.

What are the key skills and qualifications needed to thrive as a remote manager end user computing, and why are they important?

To thrive as a Remote Manager End User Computing, you need expertise in end user support, IT infrastructure management, and a solid understanding of device management platforms, often supported by a degree in IT or related field. Familiarity with tools like Microsoft Endpoint Manager, Citrix, VMware Horizon, and relevant certifications (such as ITIL or CompTIA) is typically required. Outstanding leadership, communication, and problem-solving skills are crucial for effectively guiding distributed teams and addressing user needs. These skills ensure seamless technology adoption, optimized end user experiences, and efficient remote team coordination.

What are popular job titles related to Remote Manager End User Computing jobs in Florida?

For Remote Manager End User Computing jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Manager End User Computing jobs in Florida look for?

The top searched job categories for Remote Manager End User Computing jobs in Florida are:

What cities in Florida are hiring for Remote Manager End User Computing jobs?

Cities in Florida with the most Remote Manager End User Computing job openings:

Remote Manager End User Computing jobs near you
Infographic showing various Remote Manager End User Computing job openings in Florida as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

IT Technical Lead, End User Services

Ocwen Financial Corporation

West Palm Beach, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description


IT Technical Lead - End User Support (US) -ON SITE in West Palm Beach!
Position Summary:
The IT Technical Lead - End User Support serves as the senior technical lead for End User Support and IT Operations across all US-based Onity Group locations, while being headquartered in West Palm Beach, FL.
This is a hands-on technical leadership role that balances strategic direction with operational execution. The position leads the US End User computing environment through advanced technical expertise, project delivery, documentation standards, and support process improvement-ensuring a stable, secure, and high-performing workplace technology experience.
The IT Technical Lead works closely with the distributed US and Global IT support team, guiding technical direction in researching, testing, deploying, and supporting modern desktop and collaboration solutions. The role serves as a senior escalation point, a lead technical resource for US IT operations, and a key partner to business and IT leadership. A strong focus is placed on technical leadership, process maturity, measurable service outcomes, and the thoughtful adoption of emerging technologies, including AI-enabled support tools, to modernize service delivery.
Job Functions and Responsibilities:
Technical Support & Operations
  • Own and oversee all End User Support and desktop operations for US employees, ensuring reliable service for both onsite and remote users.
  • Act as the primary escalation point for complex or high-impact end-user incidents across US locations.
  • Lead the evaluation, testing, and deployment of desktop hardware, operating systems, peripherals, and collaboration technologies to maintain performance, stability, and security.
  • Drive the adoption of AI-assisted technologies (automation tools and self-service capabilities) to improve technician productivity and reduce resolution times.
  • Manage and support the full lifecycle of endpoint devices, peripherals, telecom systems, and collaboration platforms, including Microsoft Teams, call center applications, Intune, and endpoint management tools.
  • Ensure the integrity, security, and compliance of the desktop environment by enforcing build standards, corporate security policies, and configuration baselines.
  • Lead US asset management, from procurement and deployment to refresh, recovery, and safe disposal, maintaining accurate inventory records and audit readiness.
  • Forecast hardware needs and manage procurement planning and refresh cycles to support business growth and budget alignment.

Technical Leadership, Mentorship & Service Excellence
  • Provide day-to-day technical leadership and mentorship to the US End User Support team, supporting onboarding, knowledge transfer, skills development, and technical growth.
  • Establish and enforce service standards, SLAs, and operational KPIs, ensuring consistent, high-quality support across all US sites.
  • Serve as the technical and operational authority for US End User Services, partnering closely with executive leadership, internal IT teams, and third-party vendors.
  • Provide technical leadership during major incidents, guiding resolution efforts and ensuring clear communication to stakeholders.
  • Promote a culture of accountability, technical excellence, continuous learning, and customer-focused service delivery.

Documentation, Process Maturity & Continuous Improvement
  • Architect and sustain a comprehensive documentation and knowledge management strategy, ensuring SOPs, technical guides, and user-facing documentation remain accurate and current.
  • Own data quality and consistency within ITSM tools, ensuring all incidents, requests, assets, and changes are properly recorded to enable reporting and analysis.
  • Analyze operational metrics and trend data to identify root causes, recurring issues, and opportunities for efficiency improvements.
  • Recommend and lead process improvements, automation, and standardization initiatives, partnering with End User Services leadership to mature operations and scale effectively.

What This Role Represents
This position is ideal for a Technical Lead who:
  • Leads through expertise and mentorship, not just delegation
  • Comfortable guiding engineers and leading technical discussions
  • Values documentation, standards, and repeatable processes
  • Thinks proactively about modern support models, automation, and AI-enabled operations
  • Motivated when working with Business Executives, driving support efforts to resolution, and communicating outcomes.

Qualifications:
Required:
  • Proven experience in a senior IT support, operations, or technical lead role across distributed teams or multiple office locations.
  • Minimum 10 years of equivalent, related work experience in IT support and operations.
  • Demonstrated experience implementing or managing AI tools within an IT support context (e.g., AI-driven ticketing analysis, chatbots, or automation workflows).
  • Strong working knowledge of Windows Server, Active Directory, Microsoft Exchange, and modern cloud infrastructures.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and core IT security principles.
  • Experience managing vendors and procurement processes.

Preferred:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience with modern endpoint management tools, specifically Microsoft Intune.
  • Formal certifications (e.g., ITIL Foundation, PMP, CISSP, or Microsoft 365 Certified: Modern Desktop Administrator Associate).

Skills & Attributes
  • Strategic thinker with the ability to translate business needs into technical solutions.
  • Excellent written, verbal, and executive presentation skills.
  • Strong customer-centric mindset with a passion for mentoring peers and advancing high-performing technical teams.
  • Adaptable and forward-thinking, specifically regarding the usage of AI in IT Operations.

Physical Requirements
  • Ability to lift up to 50 pounds on rare occasions.

Training / Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: (Only add if needed)
  • 40 Hours per week, Round the clock IT Support as needed

About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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