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Remote Managed Service Provider Jobs in Texas (NOW HIRING)

Trace3

Director, Managed Services (Remote)

Dallas, TX · Remote

... service provider environment. * Experience working with and managing outcomes following ITIL v4 framework standards. * Strong strategic planning, analytics skills, execution, and service delivery ...

Trace3

Director, Managed Services (Remote)

Dallas, TX · Remote

... service provider environment. * Experience working with and managing outcomes following ITIL v4 framework standards. * Strong strategic planning, analytics skills, execution, and service delivery ...

Converge Resources

IT Technician

Houston, TX · Remote

... INDUSTRY Managed IT Services ROLE TYPE Support + Infrastructure Position Overview We are seeking an experienced IT Technician to provide responsive remote and onsite support to business clients ...

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Remote Managed Service Provider information

What is a remote managed service provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

How does a remote managed service provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.

What are the key skills and qualifications needed to thrive as a remote managed service provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the most commonly searched types of Managed Service Provider jobs in Texas?

The most popular types of Managed Service Provider jobs in Texas are:

What are popular job titles related to Remote Managed Service Provider jobs in Texas?

For Remote Managed Service Provider jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Managed Service Provider jobs in Texas look for?

The top searched job categories for Remote Managed Service Provider jobs in Texas are:

What cities in Texas are hiring for Remote Managed Service Provider jobs?

Cities in Texas with the most Remote Managed Service Provider job openings:

Remote Managed Service Provider jobs near you

Director, Managed Services (Remote)

Trace3

Dallas, TX • Remote

Full-time

Posted 5 days ago

Job description

About the Role:

Reporting to the VP, Managed Services Operations, the Director of Managed Services oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and lost statements, governance and reviews, vendor management, and escalation management through issue resolution for the Client Experience and Service Delivery Management teams.  

The position manages, at the department level, all deadlines, responsibilities, and deliverables, and ensures readiness for all deliverables for internal and external stakeholders across all components of engagements with minimal direction or oversight.  The ideal candidate will lead financial planning and forecasting for the business unit and work with the Trace3 Managed Services leadership team to set and execute the vision and strategy for the Client Experience and Service Delivery Management teams.

The ideal candidate will work on assignments of a diverse scope where analysis and decisions require critical evaluation of definable factors.  The candidate will exercise judgment with minimal direction within defined practices and policies to select methods and techniques for delivering solutions and act as the SPOC between executives, customers, departments, and support teams.  

What You'll Do:

  • Direct a 24x7x365 operations team with distributed resources across multiple states while incorporating leveraged resources in remote capacities.
  • Direct planning, staffing, training, cost estimation, proposal preparation, scheduling, quality control, delivery, and operational oversight.
  • Develop and maintain department goals, metrics, and KPIs specific to operations; conduct routine benchmarking and revision against industry standards and trends.
  • Develop and refine standard operating procedures with control mechanisms to ensure seamless operational integration and delivery.
  • Ensure accountability for identifying and enforcing engagement deadlines, schedules, and services while managing direct and shared resources to meet client requirements.
  • Support and manage teams, championing a culture of growth and mentorship to motivate team members to support their professional development.
  • Assess financial reports (e.g., utilization, P&L) and maintain consistent profitability levels aligned with business objectives; optimize through targeted efficiencies through COGS analysis.
  • Serve as subject matter expert and client liaison; manage customer expectations based on Managed Services operational capabilities and limitations.
  • Operational leadership duties as assigned by your manager.

Summary of Transformative Job Functions: 

  • Remain current with new and existing best practices to innovate Client Experience and Service Delivery operations to industry standards and accepted norms.
  • Identify operational strengths and weaknesses to reinforce deliverable objectives and create strategies for additional improvement.
  • Collaborate, recommend, and assist with implementation of new tools, technologies, and processes to enhance operational efficiency and market differentiation.
  • Create processes and manage operations that combine internal and shared vendor capabilities with client expectations to design creative, efficient solutions that meet customer demands and requirements.
  • Define a milestone-driven roadmap from baselined operations or gaps, and implement strategic initiatives targeted to improve processes and tools based on industry-leading frameworks.
  • Transformative leadership duties as assigned by your manager.

Qualifications & Interests:

  • Proven ability to lead a team that works 7x24 and is geographically distributed.
  • 10+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premises and cloud-connected technologies
  • 8+ years of experience working in a multi-tenant service provider environment. 
  • Experience working with and managing outcomes following ITIL v4 framework standards.
  • Strong strategic planning, analytics skills, execution, and service delivery excellence.
  • Financial acumen - understanding of gross profit, net income, and other business financial terms and formulas.
  • Problem-solving - leverage relationships, customer skills, business acumen, and creativity to solve problems.

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