ZipRecruiter

Log In

2

Remote Managed Service Provider Jobs in California

Endsight

System Engineer [Remote OR Hybrid]

Napa, CA · On-site +1

$38.46 - $62.50/hr

Location: Remote OR Hybrid You're the kind of person who helps others succeed. You're sharp ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

TEMPO COMMUNICATIONS INC

Director of IT

Vista, CA · Remote

... and remote users across multiple regions; coordinate with site-specific resources and Managed Service Providers (MSPs) as appropriate. Tempo employs 230 employees throughout the USA, Mexico, UK ...

NWN Carousel

Service Enablement Engineer Lead

Exeter, CA · Remote

$105K - $139K/yr

Company Overview NWN is the leading AI-powered technology solutions provider for North America ... Implement and manage secure remote access solutions, ensuring provisioning, de-provisioning, and ...

FirmaTRUST

Technical Account Manager

Milpitas, CA · Remote

ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security ...

next page

Showing results 1-20

All JobsRemote Managed Service Provider JobsRemote Managed Service Provider Jobs in California

Remote Managed Service Provider information

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are the most commonly searched types of Managed Service Provider jobs in California? The most popular types of Managed Service Provider jobs in California are:
What are popular job titles related to Remote Managed Service Provider jobs in California? For Remote Managed Service Provider jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in California look for? The top searched job categories for Remote Managed Service Provider jobs in California are:
What cities in California are hiring for Remote Managed Service Provider jobs? Cities in California with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you

Service Delivery Manager - Project Management and Professional Services

Shield

Anaheim, CA • Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision

Posted 12 days ago

Job description

Service Delivery Manager - Project Management and Professional Services

Department: Managed Services

Employment Type: Full Time

Location: IronOrbit - Remote

Compensation: $90,000 - $115,000 / year


DescriptionIronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We’re looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget.
Service Delivery & Professional Services is a single delivery organization with two sub‑groups:
·       Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions.
·       Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives.
You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers.
Key ResponsibilitiesAs Service Delivery Manager, you will:
·       Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans.
·       Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs.
·       Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers.
·       Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure.
·       Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration.
·       Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems.
·       Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust.
·       Own the numbers: Build and execute project cost accounting; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.
Skills, Knowledge & Expertise·      Experience: 8–12+ years in IT services; 4–7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles.
·       Delivery excellence: Proven phase‑gate governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions.
·       Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L.
Technical fluency (preferred):

o   Microsoft 365 (Exchange Online migrations, Teams enablement, security baselines)
o   Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO
o   VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., ControlUp)
o   Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU)
o   Email security: Barracuda or equivalent
o   PSA/Project tools: Experience with PSA platforms (e.g., ConnectWise, Autotask) and project tracking/reporting
·       Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting.·       On‑time, on‑budget delivery across onboarding and PS projects
·       Documentation completeness prior to build/migration
·       Reduced repeat operational incidents through SOP compliance and preventive actions
·       Improved customer satisfaction and shortened hypercare periods
·       Team utilization and margin targets met; clean invoice/close processes
Job Benefits
·       Competitive base salary with annual bonus
·       Medical, dental, vision, and other benefits
·       Flexible remote work with PST collaboration windows
·       Professional development and clear growth pathways

Apply