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Minnesota Jobs

Enrollment and Eligibility Supervisor

$54K/yr

This is a remote opportunity. This team will help support Medicaid enrollment and eligibility ... Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance ...

Maximus

Enrollment and Eligibility Supervisor

This is a remote opportunity. This team will help support Medicaid enrollment and eligibility ... Essential Duties and Responsibilities: - Supervise High Speed Data Entry (HSDE) Administrators ...

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Remote Mac Administrator information

What are common challenges faced by remote Mac administrators and how can they be addressed?

Remote Mac Administrators often encounter challenges such as troubleshooting issues without physical access to devices, ensuring consistent security updates across distributed endpoints, and managing varying user configurations. Effective use of remote management tools like Jamf or Kandji, clear documentation, and establishing strong communication channels with end users can help overcome these obstacles. Staying current with Apple’s enterprise best practices and collaborating closely with IT and security teams are also key to maintaining reliable and secure Mac environments.

What is a remote Mac administrator?

Remote Mac Administrators are IT professionals who manage, configure, and troubleshoot Apple Mac computers and related systems from a remote location. They are responsible for tasks such as software updates, security configurations, user account management, and technical support, all performed without being physically present at the device’s location. This role often involves using remote desktop tools, Mobile Device Management (MDM) solutions, and scripting to ensure Macs are secure and perform optimally across diverse networks. Remote Mac Administrators are commonly employed by organizations with distributed teams or managed service providers.

What skills and qualifications are needed to be a remote Mac administrator?

To excel as a Remote Mac Administrator, you need expertise in macOS systems, network administration, and troubleshooting, often supported by relevant IT certifications such as Apple Certified Support Professional (ACSP). Familiarity with tools like Jamf, Apple Remote Desktop, and mobile device management (MDM) platforms is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for remote collaboration and support. These skills ensure secure, efficient management of Mac devices and seamless technical support for users in distributed work environments.

What is the difference between Remote Mac Administrator vs Remote IT Support Specialist?

AspectRemote Mac AdministratorRemote IT Support Specialist
CredentialsApple certifications, Mac OS expertiseCompTIA A+, Network+, general IT certifications
Work EnvironmentManaged Mac networks, Apple ecosystemsVarious hardware and software environments
Employer & IndustryTech companies, educational institutions, creative agenciesCorporate, healthcare, retail, and service sectors
Search & Comparison IntentFocus on Mac-specific skills and Apple device managementBroader IT support skills across multiple platforms

Remote Mac Administrators specialize in managing and troubleshooting Apple devices and ecosystems, often requiring Apple certifications. In contrast, Remote IT Support Specialists handle a wider range of hardware and software issues across various platforms. While both roles support remote users, Mac Administrators focus on Mac environments, making their skills more specialized for Apple-centric organizations.

More about Remote Mac Administrator jobs
What cities are hiring for Remote Mac Administrator jobs? Cities with the most Remote Mac Administrator job openings:
What are the most commonly searched types of Mac Administrator jobs? The most popular types of Mac Administrator jobs are:
What states have the most Remote Mac Administrator jobs? States with the most job openings for Remote Mac Administrator jobs include:
What job categories do people searching Remote Mac Administrator jobs look for? The top searched job categories for Remote Mac Administrator jobs are:
Remote Mac Administrator jobs near you
Infographic showing various Remote Mac Administrator job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution.

Service Desk Technician L2

Milestone Technologies, Inc.

Mountain View, CA • Remote

Temporary

Re-posted 10 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration

Employment Type: US Temporary FT

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