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Remote Loss Mitigation Jobs in Decatur, GA (NOW HIRING)

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

The proactive identification and mitigation of risks that could lead to customer loss, focusing on ... This role is primarily remote, but candidates must reside near one of our hub locations for ...

Nexora Talent

Remote- Customer Experience Service

Atlanta, GA · Remote

$15.50 - $21/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Atlanta, GA · Remote

$16.50 - $22.25/hr

Be a Pleio GoodStarter (Remote) Be a Part of Something Bigger and Better. Work from Home! Who We Are: Individuals diagnosed with a chronic disease often feel overwhelmed, frustrated, and confused.

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Five Star Solutions

Customer Service Mon-Fri

Atlanta, GA · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Skillfully change from one task to another without loss of efficiency or composure * Ability to ...

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Remote Loss Mitigation information

See Decatur, GA salary details

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How much do remote loss mitigation jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote loss mitigation in Decatur, GA is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.73 per hour, depending on experience, location, and employer.

What is a Remote Loss Mitigation job?

A Remote Loss Mitigation job involves working from home to help borrowers manage and avoid loan defaults or foreclosures. Professionals in this role assess financial situations, review loan modification options, and negotiate repayment plans with customers. They communicate with borrowers via phone or email, analyze financial documents, and ensure compliance with lender and regulatory guidelines. Strong analytical, negotiation, and customer service skills are essential. This role is typically found in mortgage lending, banking, or financial services industries.

What are some common challenges faced in a Remote Loss Mitigation role, and how can I prepare for them?

Remote Loss Mitigation professionals often encounter situations involving distressed borrowers, tight regulatory timelines, and the need to manage multiple cases simultaneously. Success in this role requires strong organizational skills and the ability to adapt communication styles to help borrowers feel comfortable discussing sensitive financial matters. Staying current on industry regulations and lender-specific policies will help you navigate complex cases more efficiently. Being proactive in problem-solving and maintaining a customer-focused mindset can greatly improve outcomes for both the borrower and the organization. Regular training, collaboration with team members, and leaning into available resources are excellent ways to prepare for these challenges.

What are the key skills and qualifications needed to thrive in the Remote Loss Mitigation position, and why are they important?

To thrive as a Remote Loss Mitigation specialist, candidates typically need experience in mortgage servicing, risk assessment, and familiarity with foreclosure prevention strategies, often supported by a background in finance or real estate. Proficiency with loan servicing software, CRM systems, and knowledge of regulatory guidelines such as CFPB or HUD are highly valuable. Outstanding communication, problem-solving abilities, and empathy help build rapport with borrowers and coordinate effectively with internal teams. These skills and qualities are crucial for accurately assessing financial hardship, negotiating solutions, and helping both the lender and the borrower avoid financial losses.

What are popular job titles related to Remote Loss Mitigation jobs in Decatur, GA? For Remote Loss Mitigation jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Loss Mitigation jobs in Decatur, GA look for? The top searched job categories for Remote Loss Mitigation jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Loss Mitigation jobs? Cities near Decatur, GA with the most Remote Loss Mitigation job openings:
Remote Loss Mitigation jobs near you
Infographic showing various Remote Loss Mitigation job openings in Decatur, GA as of July 2026, with employment types broken down into 69% Full Time, 26% Part Time, 3% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,252 per year, or $23.2 per hour.

Customer Success Manager III

Sinch

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description


ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 200,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
DESCRIPTION
As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success planning, aligning product capabilities with business outcomes to drive adoption, deliver value, and ensure sustained retention and growth. With a deep understanding of customer goals and a data-driven approach, you'll proactively manage account health and uncover opportunities that directly influence renewal and expansion strategies.
In this role, you'll own executive-level relationships, lead strategic business reviews and roadmap discussions, and navigate multi-stakeholder environments to maintain alignment and momentum. You'll collaborate cross-functionally with Sales, Product, Marketing, Implementation, and Support to deliver a seamless, high-impact customer experience, while continuously surfacing customer insights that shape internal priorities and improvements.
This is an ideal opportunity for a seasoned Customer Success / Account Management professional with strong business acumen, customer empathy, and a proactive mindset-someone who thrives in complex environments and is passionate about driving meaningful outcomes for both the customer and the business.
Core Competencies:
  • Churn Prevention: The proactive identification and mitigation of risks that could lead to customer loss, focusing on building strong relationships, resolving pain points, and delivering continuous value to ensure customer satisfaction, loyalty, and retention.

  • Success Planning: The process of collaboratively defining and executing a plan with customers to ensure they achieve their desired outcomes, leveraging your product or service to deliver maximum value and long-term success.

  • Stakeholder Alignment: The ability to build consensus and foster collaboration among internal and external stakeholders by ensuring all parties are informed, engaged, and aligned with shared goals, timelines, and deliverables in the sales and customer success process.

  • Conversation Agility: The ability to adapt quickly and effectively during conversations, adjusting communication style, tone, and content to address client needs, steer discussions toward goals, and maintain engagement in dynamic or challenging situations.

  • Resource Savvy: The ability to effectively navigate both human and system resources to simplify business complexities, guide stakeholders, and ensure successful outcomes. This includes acting as an autonomous connector between internal and external stakeholders, identifying the necessary tools, processes, and information to address business needs efficiently.

REQUIREMENTS
  • A minimum of 5 years related experience in telecommunications, mobile messaging, or an adjacent technology field, with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent industry experience.

  • Proven success managing complex enterprise or mid-market customer portfolios and leading high impact engagements.

  • Strong understanding of customer lifecycle management, value realization frameworks, and success metrics.

  • Excellent verbal and written communication and executive presence; comfortable interfacing with Director, VP, and C-Level customer contacts

  • Experience working with CS platforms, CRM, and BI tools to drive decisions.

  • Track record of driving both retention and expansion within a book of business.
    This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits
  • STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

  • CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

  • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

  • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

  • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

  • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting base salary for this position is $92,000 - $115,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company's commission plan, with a target commission opportunity equal to 25% of annualized base salary, subject to the terms of the applicable commission plan. This role will be accepting applications until June 25, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation process.

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