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Remote Loss Mitigation Jobs in Decatur, GA (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work ...

Kim Luxe Travel

Travel Customer Service

Atlanta, GA · Remote

$15.50 - $21/hr

Fully remote position with flexible hours * Training and ongoing support to help you succeed * Career growth opportunities within a growing travel agency * Access to travel benefits and exclusive ...

HB Travels

Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

Flexible remote work ideal for earning extra income this holiday season. * Comprehensive training and ongoing support. * Positive, team-oriented environment. * Opportunities to grow within the travel ...

Next Stop Travels

Travel Customer Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

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All JobsRemote Loss Mitigation JobsRemote Loss Mitigation Jobs in Decatur, GA

Remote Loss Mitigation information

See Decatur, GA salary details

$15

$23

$32

How much do remote loss mitigation jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote loss mitigation in Decatur, GA is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.73 per hour, depending on experience, location, and employer.

What is a Remote Loss Mitigation job?

A Remote Loss Mitigation job involves working from home to help borrowers manage and avoid loan defaults or foreclosures. Professionals in this role assess financial situations, review loan modification options, and negotiate repayment plans with customers. They communicate with borrowers via phone or email, analyze financial documents, and ensure compliance with lender and regulatory guidelines. Strong analytical, negotiation, and customer service skills are essential. This role is typically found in mortgage lending, banking, or financial services industries.

What are some common challenges faced in a Remote Loss Mitigation role, and how can I prepare for them?

Remote Loss Mitigation professionals often encounter situations involving distressed borrowers, tight regulatory timelines, and the need to manage multiple cases simultaneously. Success in this role requires strong organizational skills and the ability to adapt communication styles to help borrowers feel comfortable discussing sensitive financial matters. Staying current on industry regulations and lender-specific policies will help you navigate complex cases more efficiently. Being proactive in problem-solving and maintaining a customer-focused mindset can greatly improve outcomes for both the borrower and the organization. Regular training, collaboration with team members, and leaning into available resources are excellent ways to prepare for these challenges.

What are the key skills and qualifications needed to thrive in the Remote Loss Mitigation position, and why are they important?

To thrive as a Remote Loss Mitigation specialist, candidates typically need experience in mortgage servicing, risk assessment, and familiarity with foreclosure prevention strategies, often supported by a background in finance or real estate. Proficiency with loan servicing software, CRM systems, and knowledge of regulatory guidelines such as CFPB or HUD are highly valuable. Outstanding communication, problem-solving abilities, and empathy help build rapport with borrowers and coordinate effectively with internal teams. These skills and qualities are crucial for accurately assessing financial hardship, negotiating solutions, and helping both the lender and the borrower avoid financial losses.

What are popular job titles related to Remote Loss Mitigation jobs in Decatur, GA? For Remote Loss Mitigation jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Loss Mitigation jobs in Decatur, GA look for? The top searched job categories for Remote Loss Mitigation jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Loss Mitigation jobs? Cities near Decatur, GA with the most Remote Loss Mitigation job openings:
Remote Loss Mitigation jobs near you
Infographic showing various Remote Loss Mitigation job openings in Decatur, GA as of May 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,252 per year, or $23.2 per hour.
Collections Specialist - Remote

Collections Specialist - Remote

defi SOLUTIONS

Atlanta, GA • Remote

$20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Collections Specialist - RemoteFull TimeClient ServicesAtlanta, GA, US+30 More LocationsYesterdayRequisition ID: 2315ApplySalary Range:$20.00 To $20.00 Hourly

This class date is slated for December 1st, 2025!

About defi SOLUTIONS:   

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. 

Learn more at defisolutions.com and follow us on LinkedIn.  

What’s in it for you?  

  • Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) 
  • Paid Training: Get set up for success from day one 
  • Generous PTO and Paid Holidays
  • Education Support: Tuition reimbursement available 
  • Day-One Benefits: Health, dental, and vision coverage start immediately
  • Career Growth: Strong focus on internal promotions

About the Role: As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Duties and Responsibilities: 

  • Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. 
  • Process ACH Requests and provide payoff quotes
  • Perform soft collections: (1-45 days past due) and set up repayment plans
  • Use Skip Tracing tools to locate and update customer information 

Metrics for Success: 

  • Quality: 90% + customer interaction score 
  • Adherence: 92% + to scheduled shifts and breaks
  • Efficiency: Average handle time under 400 seconds

Required Qualifications: (Applicants without these qualifications will not be considered) 

  • High School Diploma or GED 
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you. 

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.


Hours of operation are Monday - Thursday, 8:00 AM - 11:00 PM Eastern, Friday 8:00AM - 9:00PM Eastern & Saturday, 9:00 AM - 5:00 PM. Hours required are within these days and times.
Applicants are required to work a 40-hour work week.

Apply