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Remote Linux Help Desk Jobs in New York (NOW HIRING)

ZT Systems

Service Desk Technician

Secaucus, NJ · Remote

$30/hr

Remote troubleshooting * Experience in reading and interpreting enterprise log files * BIOS and ... Ability to use custom Linux and Windows-based diagnostic/test programs * Networking experience ...

TEKsystems

Client Services Specialist

Somerset, NJ · Remote

$20/hr

FULLY REMOTE POSITION NEED HELP DESK EXPERIENCE  Description The Client Systems Support Specialist will provide help desk support for Oticon and Oticon customers on NOAH, Genie/Genie2, compatible ...

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Treeline

Client IT Engineer

New York, NY · On-site +1

$70K - $85K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role. What You ...

Treeline

Client IT Engineer

New York, NY · On-site +1

$70K - $85K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role. What You ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and document the help desk request problem-solving process, including all successful and ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

Manage Help Desk tickets with timely resolution, clear communication, and SLA adherence. * Perform ... Support remote onboarding and offboarding for new hires across global offices. Qualifications * 5 ...

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All JobsLinux Help Desk JobsRemote Linux Help Desk JobsRemote Linux Help Desk Jobs in New York

Remote Linux Help Desk information

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are the most commonly searched types of Linux Help Desk jobs in New York?

The most popular types of Linux Help Desk jobs in New York are:

What are popular job titles related to Remote Linux Help Desk jobs in New York?

For Remote Linux Help Desk jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Linux Help Desk jobs in New York look for?

The top searched job categories for Remote Linux Help Desk jobs in New York are:

What cities in New York are hiring for Remote Linux Help Desk jobs?

Cities in New York with the most Remote Linux Help Desk job openings:

Remote Linux Help Desk jobs near you
Infographic showing various Remote Linux Help Desk job openings in New York as of September 2026, with employment types broken down into 60% Full Time, 13% Part Time, and 27% Contract. Highlights an 100% Remote job distribution.

Service Desk Technician L2

New York, NY • Remote

Milestone Technologies, Inc.
See more jobs at Milestone Technologies, Inc.external

Full-time

Posted 11 days ago

Job description

Would you like to work in a dynamic, fast-moving environment that values social interaction as much as technical expertise?

We pride ourselves on hiring bright, driven, and enthusiastic Help Desk Technicians who have experience supporting primarily PC environments but can also effectively support Mac devices. Our workplace is where you will sharpen your existing skills and develop new ones as emerging technologies evolve. It is a vibrant, challenging environment where you'll feel like you're making a real impact.

We are looking for individuals who can hold meaningful conversations while resolving complex technical issues effectively and efficiently through multiple channels, including chat, tickets, and phone support. We want people for whom going above and beyond is second nature, who value the people behind the problems, and who are genuinely passionate about technology.

Our goal is to deliver the best IT Help Desk experience in the world. If you think you're up to the challenge, read on.

Responsibilities:

  • Apply critical thinking to complex user requests and gather as much context and information as possible to deliver the best solutions quickly and effectively.
  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired network connections.
  • Support user requests and perform remote software installations as needed.
  • Assist remote users with access-related issues ranging from password resets to network access failures.
  • Support messaging, calendaring, and content collaboration services.
  • Troubleshoot and support mobile device issues.
  • Take a leadership role in ticket management processes and provide coaching to other technicians when workflow inefficiencies are identified.
  • Develop a deep understanding of key team metrics, including backlog, ticket aging, and effectiveness, and take action based on service trends.
  • Attend and actively participate in weekly team syncs, driving actionable discussions and outcomes.
  • Demonstrate learning agility by proactively seeking answers when faced with technical challenges.

  • Collaborate with fellow Help Desk Technicians to optimize support processes while maintaining a strong understanding of end-user needs and requirements.

Qualifications:

  • High school diploma or GED required.
  • 3+ years of Help Desk experience, including walk-up support; VIP support experience preferred.
  • Strong interpersonal and communication skills with a high degree of empathy.
  • Demonstrated expertise with macOS, including command-line troubleshooting and resolving application-related issues.
  • Advanced working knowledge of collaboration tools such as Slack, Microsoft Teams, and Google Workspace.
  • Experience with Microsoft Exchange and/or Google Admin, including a solid understanding of groups, permissions, and access management.
  • Knowledge of Windows troubleshooting, including registry conflicts, system crashes, and performance issues, is a plus.
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, and Okta preferred.
  • Experience supporting PCs and Windows operating systems in a commercial or enterprise environment.
  • Strong experience supporting iOS and Android devices in a commercial or enterprise environment.
  • Working knowledge of video collaboration tools such as Zoom and Webex.
  • Working knowledge of Active Directory and basic Active Directory administration.
Employment Type: US Regular FT

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