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Remote Linux Help Desk Jobs in Queens, NY (NOW HIRING)

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this ... Use help desk software and telephone technology to log, track, and resolve tickets per procedure.

ZT Systems

Service Desk Technician

Secaucus, NJ · Remote

$30/hr

Remote troubleshooting * Experience in reading and interpreting enterprise log files * BIOS and ... Ability to use custom Linux and Windows-based diagnostic/test programs * Networking experience ...

Treeline

Client IT Engineer

New York, NY · On-site +1

$70K - $85K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role. What You ...

Treeline

Client IT Engineer

New York, NY · On-site +1

$70K - $85K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role. What You ...

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All JobsLinux Help Desk JobsRemote Linux Help Desk JobsRemote Linux Help Desk Jobs in Queens, NY

Remote Linux Help Desk information

See Queens, NY salary details

$13

$24

$35

How much do remote linux help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote linux help desk in Queens, NY is $24.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are popular job titles related to Remote Linux Help Desk jobs in Queens, NY?

For Remote Linux Help Desk jobs in Queens, NY, the most frequently searched job titles are:

What job categories do people searching Remote Linux Help Desk jobs in Queens, NY look for?

The top searched job categories for Remote Linux Help Desk jobs in Queens, NY are:

What cities near Queens, NY are hiring for Remote Linux Help Desk jobs?

Cities near Queens, NY with the most Remote Linux Help Desk job openings:

Remote Linux Help Desk jobs near you

Service Desk Technician L2

Milestone Technologies, Inc.

New York, NY • Remote

Full-time

Posted 4 days ago

Job description

Would you like to work in a dynamic, fast-moving environment that values social interaction as much as technical expertise?

We pride ourselves on hiring bright, driven, and enthusiastic Help Desk Technicians who have experience supporting primarily PC environments but can also effectively support Mac devices. Our workplace is where you will sharpen your existing skills and develop new ones as emerging technologies evolve. It is a vibrant, challenging environment where you'll feel like you're making a real impact.

We are looking for individuals who can hold meaningful conversations while resolving complex technical issues effectively and efficiently through multiple channels, including chat, tickets, and phone support. We want people for whom going above and beyond is second nature, who value the people behind the problems, and who are genuinely passionate about technology.

Our goal is to deliver the best IT Help Desk experience in the world. If you think you're up to the challenge, read on.

Responsibilities:

  • Apply critical thinking to complex user requests and gather as much context and information as possible to deliver the best solutions quickly and effectively.
  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired network connections.
  • Support user requests and perform remote software installations as needed.
  • Assist remote users with access-related issues ranging from password resets to network access failures.
  • Support messaging, calendaring, and content collaboration services.
  • Troubleshoot and support mobile device issues.
  • Take a leadership role in ticket management processes and provide coaching to other technicians when workflow inefficiencies are identified.
  • Develop a deep understanding of key team metrics, including backlog, ticket aging, and effectiveness, and take action based on service trends.
  • Attend and actively participate in weekly team syncs, driving actionable discussions and outcomes.
  • Demonstrate learning agility by proactively seeking answers when faced with technical challenges.

  • Collaborate with fellow Help Desk Technicians to optimize support processes while maintaining a strong understanding of end-user needs and requirements.

Qualifications:

  • High school diploma or GED required.
  • 3+ years of Help Desk experience, including walk-up support; VIP support experience preferred.
  • Strong interpersonal and communication skills with a high degree of empathy.
  • Demonstrated expertise with macOS, including command-line troubleshooting and resolving application-related issues.
  • Advanced working knowledge of collaboration tools such as Slack, Microsoft Teams, and Google Workspace.
  • Experience with Microsoft Exchange and/or Google Admin, including a solid understanding of groups, permissions, and access management.
  • Knowledge of Windows troubleshooting, including registry conflicts, system crashes, and performance issues, is a plus.
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, and Okta preferred.
  • Experience supporting PCs and Windows operating systems in a commercial or enterprise environment.
  • Strong experience supporting iOS and Android devices in a commercial or enterprise environment.
  • Working knowledge of video collaboration tools such as Zoom and Webex.
  • Working knowledge of Active Directory and basic Active Directory administration.
Employment Type: US Regular FT

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