ZipRecruiter

Log In

2

Remote Level 2 It Support Jobs in Tulsa, OK (NOW HIRING)

System One

Technical Support Analyst II

Tulsa, OK · Remote

... IT systems and applications. Key Responsibilities * Technical Support * Provide second-level ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

System One

IT Service Analyst

Tulsa, OK · Remote

$22.58/hr

... 2-3 years of experience providing desktop, hardware, or software support. This is a full-time, on ... Provide timely technical solutions to in-office and remote workforce regarding hardware and ...

System One

IT Service Analyst

Tulsa, OK · Remote

$22.58/hr

... 2-3 years of experience providing desktop, hardware, or software support. This is a full-time, on ... Provide timely technical solutions to in-office and remote workforce regarding hardware and ...

System One

IT Service Analyst

Tulsa, OK · Remote

$22.58/hr

... 2-3 years of experience providing desktop, hardware, or software support. This is a full-time, on ... Provide timely technical solutions to in-office and remote workforce regarding hardware and ...

Addison Group

MSP Technician I

Tulsa, OK · Remote

$45K - $50K/yr

Our client is seeking an MSP Technician I to provide onsite and remote support for local business ... 2 years of IT support experience, preferably in a managed services environment * Strong ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

System One

IT Developer

Tulsa, OK · Remote

$80/hr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We have an ... Develop using Advanced level SQL, SSIS, Visual Studio, and GIT. * Leverage AI-enabled tools such as ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

Escalate complex technical issues to senior IT staff when appropriate * Provide occasional support to remote users and field personnel Qualifications: * 1-3 years of IT support, help desk, desktop ...

Danaher

Senior IT Portfolio & Governance Lead

Tulsa, OK · On-site +1

$119K - $120K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

Gateway First Bank

Senior IT Data Engineer

Tulsa, OK · Remote

$108K - $147K/yr

Support emerging AI, machine learning, and advanced analytics initiatives by preparing and ... level of the work performed. They are not intended to represent an exhaustive listing or be ...

next page

Showing results 1-20

All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Tulsa, OK

Remote Level 2 It Support information

See Tulsa, OK salary details

$13

$25

$41

How much do remote level 2 it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote level 2 it support in Tulsa, OK is $25.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.75 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Tulsa, OK?

For Remote Level 2 It Support jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Tulsa, OK look for?

The top searched job categories for Remote Level 2 It Support jobs in Tulsa, OK are:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Tulsa, OK as of August 2026, with employment types broken down into 59% Full Time, 14% Part Time, 2% Temporary, 22% Contract, and 3% Nights. Highlights an 100% Remote job distribution, with an average salary of $53,291 per year, or $25.6 per hour.

Technical Support Analyst II

System One

Tulsa, OK • Remote

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Overview

We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.

Key Responsibilities

  • Technical Support
    • Provide second-level support for hardware, software, and network issues.
    • Troubleshoot and resolve escalated tickets from Help Desk I staff.
    • Assist with installation, configuration, and maintenance of desktop systems and applications.
  • System Administration Assistance
    • Support user account management, permissions, and access controls.
    • Perform routine maintenance tasks such as updates, patches, and backups.
    • Assist in monitoring system performance and security.
  • Customer Service
    • Communicate effectively with end-users to understand and resolve technical issues.
    • Document solutions and provide clear instructions to users.
    • Deliver training and guidance on IT best practices when needed.
  • Collaboration & Escalation
    • Work closely with Systems Administrators and IT staff to resolve complex problems.
    • Escalate unresolved issues to Tier III or specialized teams as appropriate.
    • Contribute to knowledge base documentation for recurring issues.
  • Continuous Improvement
    • Identify opportunities to improve support processes and efficiency.
    • Stay current with emerging technologies and recommend improvements.
    • Participate in IT projects and system upgrades as assigned.
Qualifications
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2–4 years of experience in IT support or help desk roles.
  • Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications.
  • Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools.
  • Excellent problem-solving, communication, and customer service skills.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #208-Rowland Tulsa

System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

View All System One Jobs