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Remote Level 2 It Support Jobs in Temple, TX (NOW HIRING)

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

Hybrid (3 Days Onsite - 2 Days Remote) Years Of Exp : 10+ Yrs We are seeking a senior operating ... Establish cross functional escalation models across L1 IT support, L2/L3 solution support ...

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Remote Level 2 It Support information

See Temple, TX salary details

$13

$26

$41

How much do remote level 2 it support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote level 2 it support in Temple, TX is $26.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $29.28 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What job categories do people searching Remote Level 2 It Support jobs in Temple, TX look for?

The top searched job categories for Remote Level 2 It Support jobs in Temple, TX are:

What cities near Temple, TX are hiring for Remote Level 2 It Support jobs?

Cities near Temple, TX with the most Remote Level 2 It Support job openings:

Infographic showing various Remote Level 2 It Support job openings in Temple, TX as of August 2026, with employment types broken down into 63% Full Time, 12% Part Time, 2% Temporary, 21% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $54,205 per year, or $26.1 per hour.

Remote Licensed Professional Counselor (LPC) - Full-Time or Part-Time

High Point Advance Mecidal PC

Copperas Cove, TX โ€ข On-site, Remote

$47K - $64K/yr

Full-time

PTO

Posted 20 days ago


Job description

Position Overview

High Point Advance Medical PC is seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our innovative team in Copperas Cove, Texas. This role offers the flexibility of remote work while providing essential outpatient counseling services. You will engage with clients to deliver personalized therapeutic interventions that foster mental well-being and personal growth. The ideal candidate will demonstrate a commitment to helping individuals lead fulfilling lives through effective mental healthcare.

About the Organization

At High Point Advance Medical PC, we are committed to bridging the gap between mental and physical health, believing that both are integral to a truly healthy society. Our organization is dedicated to facilitating access to affordable, trusted, and personalized mental healthcare for communities everywhere. As part of our growth and expansion, we pride ourselves on being a fast-growing behavioral health practice, focused on providing exceptional care through a collaborative team of healthcare professionals. Now is an exciting time to become part of our mission as we seek talented individuals who are passionate about making a real difference in the lives of our patients.

Work Environment

This position is fully remote, catering to the work-life balance of our team members. You will operate primarily from the comfort of your home, while also having the option to connect and collaborate with colleagues in our outpatient office as needed. This flexible arrangement allows you to deliver top-quality care to clients while maintaining your personal commitments. Our organization supports ongoing professional development and encourages participation in workshops and continuous education in emerging mental health trends and therapies.

Key Responsibilities
  • Conduct comprehensive assessments and evaluations to formulate individualized therapy plans for clients.
  • Provide evidence-based therapeutic interventions to diverse populations, including individuals, couples, families, and groups.
  • Employ a variety of therapeutic modalities, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and solution-focused brief therapy, tailored to meet client needs.
  • Collaborate with multidisciplinary teams to ensure holistic client care and progress tracking.
  • Maintain accurate and up-to-date clinical documentation in compliance with legal and ethical standards.
  • Actively engage in professional development opportunities to stay informed on the latest mental health research and best practices.
Patient Population / Client Focus

You will work with a diverse array of clients facing various mental health challenges, including anxiety, depression, trauma, and relationship issues. Your role is vital in creating safe spaces for clients to express their thoughts and feelings, guiding them toward effective coping strategies and personal growth. Whether addressing issues related to family dynamics, substance use, or individual distress, your efforts will directly impact the well-being of your patients and help them achieve their therapeutic goals.

Qualifications
  • A Masterโ€™s or Doctoral degree in Counseling, Psychology, or a related discipline is required.
  • Current and unrestricted licensure as a Professional Counselor (LPC) in the state of Texas.
  • Demonstrated experience in clinical counseling, with a minimum of two years preferred.
  • Strong understanding of legal, ethical standards, and best practices in behavioral health care.
  • Excellent interpersonal skills with an ability to build rapport with clients from varied backgrounds.
Preferred Experience
  • Specialization in areas such as family therapy, couples therapy, trauma-informed care, or substance misuse.
  • Experience using telehealth platforms for delivering services to clients effectively.
  • Familiarity with evidence-based practices and community resources that support client recovery and wellness.
Compensation and Benefits

Our compensation structure is competitive, with an annual salary ranging from USD 70,000 to 110,000, dependent on experience and qualifications, complemented by a sign-on bonus and performance bonuses. We recognize the importance of rewarding our counselors for their hard work and dedication.

In addition to a competitive salary, we offer a range of benefits including flexible work schedules, generous paid time off, professional development funding, and telehealth technology support, ensuring you can provide efficient care while advancing in your professional journey.

Career Growth Opportunities

As a member of High Point Advance Medical PC, you will have access to numerous opportunities for professional advancement. We encourage our counselors to pursue specialized certifications and advanced training in their areas of interest. Additionally, as we expand our services, there will be potential pathways to leadership roles and collaborative projects, allowing you to leave a lasting impact on our organization and the communities we serve.

Why Join Our Team

If you are looking for a work environment that values innovation, compassion, and collaboration, High Point Advance Medical PC is the right place for you. Join our dedicated team of professionals passionate about delivering high-quality mental and behavioral healthcare. Together, we can contribute to transforming lives and fostering a healthier society. We invite you to apply your skills, grow your career, and make a difference with us.

Application Information

If you are interested in this rewarding opportunity, please submit your resume and cover letter detailing your relevant experience and motivations for applying to . We look forward to receiving your application and discussing how you can contribute to High Point Advance Medical PC.