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Remote Level 2 It Support Jobs in Calgary, AB (NOW HIRING)

Quadbridge

Account Manager

Calgary, AB · Remote

CA$60K - CA$80K/yr

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to ... Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size ...

Quadbridge

Account Manager

Calgary, AB · Remote

CA$60K - CA$80K/yr

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to ... Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Calgary, AB

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Calgary, AB?

The most popular types of Level 2 It Support jobs in Calgary, AB are:

What are popular job titles related to Remote Level 2 It Support jobs in Calgary, AB?

For Remote Level 2 It Support jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Calgary, AB look for?

The top searched job categories for Remote Level 2 It Support jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Remote Level 2 It Support jobs?

Cities near Calgary, AB with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Business Development Representative

The New Network

Calgary, AB • Remote

Full-time

Posted 14 days ago

Job description

Business Development Representative

Location: Calgary, AB (hybrid / remote-friendly)


Our client is a well-established Canadian managed services and cybersecurity firm operating across Canada and the U.S. For over 15 years, they have built a profitable business and strong reputation driven primarily by client referrals and technical excellence. As they enter their next phase of growth, they are building their first dedicated sales function and hiring a Business Development Representative to lead outbound sales strategy and pipeline generation.


Working directly with company leadership, this role offers the chance to help establish the outbound sales playbook, drive new revenue, and help lay the foundation for an expanded sales organization as the business scales.


What You’ll Do

Outbound Pipeline Generation & Strategy

  • Identify, engage, and qualify prospective small to mid-sized organizations across Canada and the U.S. needing IT services, cybersecurity, cloud, and infrastructure solutions
  • Drive multichannel outbound outreach using email, phone, LinkedIn, and targeted industry events
  • Work closely with executive leadership to define target accounts, refine value propositions, and sharpen core messaging

Cross-Functional Collaboration & Execution

  • Partner with technical teams to translate complex IT and security solutions into business-value conversations for prospects
  • Manage and track prospect engagement, activity data, and outreach results to continuously refine conversion rates and pipeline quality
  • Help establish baseline sales operations, workflows, and reporting structures for the growing function

Role & Function Growth

  • Serve as the initial point of contact for prospective clients, running early-stage discovery and qualifying opportunities
  • Progressively take on a larger portion of the full sales cycle as processes mature
  • Assist in shaping the operational standards and structure for future sales hires


What You'll Bring

  • 2+ years of business development or full-cycle sales experience within IT managed services, cybersecurity, cloud, or SaaS
  • Proven experience executing outbound prospecting strategies across multiple channels
  • Clear, professional communication skills with an ability to articulate technical concepts to non-technical business decision-makers
  • Self-directed work ethic with the desire to progress into an Account Executive or sales leadership role over time
  • Strong curiosity and resourcefulness when learning new client industries and technical offerings
  • Based in Calgary


This is an opportunity to join a stable, growing IT and cybersecurity provider at a key transition point, building the outbound sales function from the ground up with a direct path toward career advancement as the revenue team expands.