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Remote Laboratory Service Engineer Jobs in California

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

... Field Service Engineers, Affiliates, and Distributors. * Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and ...

ICF

Substation Physical Engineer - REMOTE

San Luis Obispo, CA · Remote

$106K - $135K/yr

... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...

ICF

Substation Physical Engineer - REMOTE

Los Angeles, CA · Remote

$106K - $135K/yr

... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...

ICF

Substation Physical Engineer - REMOTE

Bakersfield, CA · Remote

$101K - $129K/yr

... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...

ICF

Substation Physical Engineer - REMOTE

Riverside, CA · Remote

$102K - $130K/yr

... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...

Hui Huliau

Structural Engineer

San Diego, CA · On-site +1

... service engineering, aircraft acquisition, and/or certification engineering Located in close ... boats to remote locations Must meet physical and medical standards for access to military ...

Crunch

Python Systems Engineer (Remote)

Redwood City, CA · On-site +1

We are inviting you to join our small, fully remote team of developers and operators helping make ... Configure and administer production services, and develop and maintain procedures for updating and ...

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Remote Laboratory Service Engineer information

What is the difference between Remote Laboratory Service Engineer vs Laboratory Technician?

AspectRemote Laboratory Service EngineerLaboratory Technician
Required CredentialsTypically requires a degree in engineering, science, or related field; certifications in lab equipment or technical supportUsually requires a diploma or associate degree in laboratory sciences or related field
Work EnvironmentPrimarily remote support, troubleshooting, and maintenance of lab equipment; may involve on-site visitsHands-on work in laboratory settings, conducting tests and experiments
Employer & Industry UsageUsed by biotech, pharmaceutical, and research companies for remote technical supportCommon in clinical, research, and industrial labs for sample analysis and testing

The Remote Laboratory Service Engineer focuses on remote technical support and maintenance of lab equipment, often working with clients virtually. In contrast, the Laboratory Technician performs hands-on testing and experiments directly in the lab. Both roles are essential in laboratory operations but differ mainly in work environment and responsibilities.

How does a remote laboratory service engineer typically collaborate with on-site staff to troubleshoot equipment issues?

As a Remote Laboratory Service Engineer, you will frequently work closely with on-site laboratory personnel to diagnose and resolve equipment issues. Collaboration is primarily done through video calls, phone support, and remote access tools, allowing you to guide staff through troubleshooting steps or perform diagnostics remotely. Building clear communication and maintaining detailed documentation are essential for effective problem-solving. This role often requires patience and adaptability, as on-site staff may have varying levels of technical expertise. Strong teamwork and customer service skills are invaluable for ensuring smooth operations and positive outcomes.

What is a remote laboratory service engineer?

Remote Laboratory Service Engineers are specialized professionals who provide technical support, maintenance, and troubleshooting for laboratory equipment and systems from a remote location. They use digital tools and communication technologies to diagnose issues, guide on-site staff, and ensure instruments operate efficiently. Their role often includes software updates, calibration, and training lab personnel on equipment use, minimizing downtime and avoiding travel when possible. This position is vital in supporting laboratories across industries like healthcare, research, and manufacturing.

What are the key skills and qualifications needed to thrive as a remote laboratory service engineer, and why are they important?

To thrive as a Remote Laboratory Service Engineer, you need a strong background in electronics, instrumentation, and troubleshooting, typically supported by a degree in engineering or a related technical field. Familiarity with laboratory equipment, remote diagnostic tools, software platforms, and relevant certifications such as CompTIA A+ or manufacturer-specific training are highly beneficial. Excellent problem-solving abilities, effective communication, and strong organizational skills help you manage client relationships and resolve technical issues remotely. These skills ensure minimal equipment downtime, high client satisfaction, and the reliable operation of laboratory systems from a distance.
What are popular job titles related to Remote Laboratory Service Engineer jobs in California? For Remote Laboratory Service Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Laboratory Service Engineer jobs in California look for? The top searched job categories for Remote Laboratory Service Engineer jobs in California are:
What cities in California are hiring for Remote Laboratory Service Engineer jobs? Cities in California with the most Remote Laboratory Service Engineer job openings:
Remote Laboratory Service Engineer jobs near you

Global Technical Escalation Engineer

ZEISS

Dublin, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

ZEISS rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

267th of 487 rated machine equipment manufacturers

Job description

About Us:
How many companies can say they have been in business for over 178 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This job can be Fully Remote, Anywhere USA. Salary rate based on location.
SF Bay Area: $49.00 - $61.00 + bonus
California: $45.00 - $56.00 + bonus
National US $40.00 - $50.00 + bonus
What's the role?
Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by providing technical support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products. This role ensures customer satisfaction through effective troubleshooting, collaboration, and knowledge sharing.
Sound Interesting?
Here's what you'll do:
Technical Support
  • Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors.
  • Provide support through ticketing systems, telephone, email, and remote login tools.
  • Address escalations on-site at domestic and international customer locations when necessary.

Escalation Management
  • Assist in managing and resolving complex technical escalations in a timely and effective manner.
  • Ensure proper documentation and communication of solutions to stakeholders.

Collaboration
  • Work closely with global support and engineering teams to resolve technical issues and address customer concerns.
  • Foster cross-functional communication to drive alignment and efficiency.

Knowledge Sharing
  • Contribute to the creation and maintenance of a robust knowledge base by documenting resolutions and field issues.
  • Provide feedback to Quality and Engineering teams to support continuous improvement initiatives.

ADDITIONAL RESPONSIBILITIES:
Project Support
  • Support the Global Service organization with project implementation on an exceptional
  • basis or upon special request.
  • Act as the service representative in relevant development projects, ensuring alignment with ervice requirements and customer needs.
  • Perform additional tasks as requested by the immediate manager to support organizational goals.

Do you qualify?
  • BA/BS in Engineering preferred
  • Minimum of approximately five (5) years' experience as a Field Support Engineer or a Technical Escalation Engineer, preferably within medical device industry.
  • High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities.
  • Good Experience with electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems.
  • IT-experiences: handling databases (InterBase, MySQL), networks.
  • Experience with remote support systems.
  • Excellent communication and interpersonal skills.
  • Experience in collaborating in international project teams as well as readiness to travel internationally.
  • Experienced in conducting training courses preferred
  • Must have a confident manner and good social and methodological skill.
  • Strong verbal and written communication skills. Fluent in English; proficiency in Spanish and German preferred.
  • Approximately 10% international travel.

We have amazing benefits to support you as an employee at ZEISS!
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
  • The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

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