ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Missouri (NOW HIRING)

MiTek, Inc.

Technical Support Rep I

Chesterfield, MO · On-site +1

$63K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For candidates located outside the commuting area, the position may be fully remote. Responsibilities * Receive incoming customer issues in support of complex Structural Engineering, CAD, and ...

Jobgether

As a Back-End Engineer, you will join a cross-functional engineering squad building and scaling a ... Remote-first working environment across Europe. * Asynchronous way of working designed to support ...

Jobgether

$94K - $124K/yr

  • Medical

Monthly stipend to support remote work expenses. * Opportunity to work on impactful financial technology products. * Collaboration with a globally distributed team of experienced engineers.

Stefanini Group

Security Engineer

Kansas City, MO · Remote

Stefanini is looking for a Security Engineer -Remote For quick Apply, please reach out t o Vaibhav ... The team is seeking a Security IDaaS engineer to join a team of engineers to support activities ...

Stefanini Group

Security Engineer

Kansas City, MO · Remote

Stefanini is looking for a Security Engineer -Remote For quick Apply, please reach out t o Vaibhav ... The team is seeking a Security IDaaS engineer to join a team of engineers to support activities ...

Stefanini Group

Security Engineer

Kansas City, MO · Remote

Stefanini is looking for a Security Engineer - Remote . For quick Apply, please reach out to ... The team is seeking a Security IDaaS engineer to join a team of engineers to support activities ...

HBK Engineering, LLC

Associate Graduate Engineer

Kansas City, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HBK provides civil, environmental, structural, electrical, subsurface utility, construction support ... Understanding of remote communication software * Ability to quickly come up to speed on in-process ...

Stefanini Group

Security Engineer

Kansas City, MO · Remote

Stefanini is looking for a Security Engineer - Remote . For quick Apply, please reach out to ... The team is seeking a Security IDaaS engineer to join a team of engineers to support activities ...

HBK Engineering, LLC

Associate Graduate Engineer

Saint Louis, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HBK provides civil, environmental, structural, electrical, subsurface utility, construction support ... Understanding of remote communication software * Ability to quickly come up to speed on in-process ...

Stefanini Group

Security Engineer

Kansas City, MO · Remote

Stefanini is looking for a Security Engineer - Remote . For quick Apply, please reach out to ... The team is seeking a Security IDaaS engineer to join a team of engineers to support activities ...

Stefanini Group

Security Engineer

Kansas City, MO · Remote

Stefanini is looking for a Security Engineer -Remote For quick Apply, please reach out t o Vaibhav ... The team is seeking a Security IDaaS engineer to join a team of engineers to support activities ...

Jobgether

$94K - $130K/yr

This fully remote contract opportunity is designed for an experienced frontend engineer who thrives ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Jobgether

Join a remote-first engineering team building a highly technical platform that helps organizations ... Work-life balance supported by a flexible and remote-first approach. * Chance to contribute to the ...

Jobgether

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our partner is looking for a Enterprise Sales Engineer based in Netherlands. This is a high-impact ... Remote-first culture with the flexibility to work from a location that supports your productivity.

Kohl's

Develop, implement and support systems and services to ensure robust and reliable operations ... Engineer automated reconciliation frameworks and entitlement schemas to manage complex vendor ...

Jobgether

$94K - $124K/yr

Fully remote work environment with flexibility across eligible locations. * Opportunity to work on ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Jobgether

$88K - $106K/yr

... fully remote environment. If you enjoy building resilient data platforms and driving cloud ... Design, develop, and maintain scalable ETL pipelines to support large-scale data migration and ...

Jobgether

  • PTO

... remote-first engineering culture. This is an ideal opportunity for a detail-oriented QA ... Develop and support API, end-to-end, and UI automated testing processes aligned with product ...

previous page

Showing results 41-60

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Missouri

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the most commonly searched types of L3 Support Engineer jobs in Missouri?

The most popular types of L3 Support Engineer jobs in Missouri are:

What are popular job titles related to Remote L3 Support Engineer jobs in Missouri?

For Remote L3 Support Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Missouri look for?

The top searched job categories for Remote L3 Support Engineer jobs in Missouri are:

What cities in Missouri are hiring for Remote L3 Support Engineer jobs?

Cities in Missouri with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Technical Support Rep I

MiTek, Inc.

Chesterfield, MO • On-site, Remote

$63K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Responsibilities & Requirements
A Brief Overview
Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior
This position is posted as remote; however, candidates who are located within commuting distance of our Corporate Headquarters in Chesterfield, MO will be expected to work a hybrid schedule, with three days per week in the office. For candidates located outside the commuting area, the position may be fully remote.
Responsibilities
  • Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite and help the customer resolve those issues by; Researching previous customer issues within call tracking system; Developing a method to isolate the variables of the issue and test those variables individually until finding the cause of the issue; Contribute and collaborate with those that focus in that area of the software or applications which includes Technical Representative III, Technical Representative IV, SQA, and Developers.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use in Salesforce
  • Research open, unsolved, and complex customer issues
  • Develop a training curriculum, assemble training materials, construct, and maintain a set of data for training and hold training classes
  • Travel to customer sites to troubleshoot complex and in-depth issues, help the customer optimize and develop their manufacturing process and conduct training classes on new software and features for new and existing employees
  • As needed, work on assigned projects from Technical Support Manager or Technical Representative IV which require more time to resolve
  • When needed works directly with Product Management and Software Development as part of a decision-making team to ensure proper correction of defects and implementation of enhancements into the software

Qualifications
  • Bachelors Building and Construction Technology OR Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
  • 1-2 Years of experience in troubleshooting, call center support, information technology, truss design, carpentry or framing required
  • Able to perform mathematical skills such as calculating proportions, percentages, area, circumference, and volume and able to apply concepts of basic geometry
  • Ability to read and understand prints and schematics
  • Able to use Microsoft Office Applications

Additional Requirements
  • 5% Travel to customer sites to troubleshoot complex and in-depth issues, help the customer optimize and develop their manufacturing process and conduct training classes on new software and features for new and existing employees

Physical Demands
This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.
In compliance with the Equal Pay For Equal Work Act, the pay range for this position is estimated at $63,000 to $73,000/year. Base pay offered may vary based on job-related knowledge, skills and experience. Please visit www.mii.com/about/careers/ to learn more about MiTek's benefit opportunities.
MiTek Perks:
  • Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
  • Day One Medical/Rx, Dental and Vision Plans
  • Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
  • Performance/Incentive bonuses
  • Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
  • Retirement programs including Matching 401(k) Contributions and Profit Sharing
  • Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
  • myFlexPay partner - allows you to track, manage and access your pay anytime

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com

Apply