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Remote L3 Support Engineer Jobs in Maine (NOW HIRING)

Senior Product Engineer

Portland, ME ยท On-site +1

$150K - $200K/yr

Support the production systems that serve our global platform by triaging bugs and application ... Flexible work arrangements with a remote-first approach. Work Environment: This role has the ...

Experience with test frameworks that support mocking or dependency injection (Google Mock, etc ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

New

NinjaOne is built on Java, Kotlin, Golang, C++, and Postgres; supporting millions of user endpoints ... Location We are flexible on remote working from home, if you are located in the USA and reside in ...

Senior Operational Engineer

Portland, ME ยท Remote

$106K - $146K/yr

... remote teams. * Experience managing and supporting AWS environments and cloud infrastructure ... Experience with DevOps practices and tools such as Terraform, Jenkins, Bitbucket, Ansible, and CI ...

As a Senior Java Backend Engineer, you'll design and scale the backend services that power ... support our worldwide operations. Location - We are flexible on remote working from home, if you ...

Plan and deliver compelling product demonstrations (remote and on-site), tailoring presentations to ... Coordinate and support evaluations, trials and proof-of-concept activities as needed, ensuring ...

$119K - $157K/yr

... support our global operations. Location - We are flexible on remote working from home, if you are ... We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on ...

$18 - $50/hr

Support AI and generative AI proof-of-concepts involving engineering and Digital Thread data ... Comfortable working in a fully remote environment within the United States of America.

New

$18 - $50/hr

Support AI and generative AI proof-of-concepts involving engineering and Digital Thread data ... Comfortable working in a fully remote environment within the United States of America.

New

$18 - $50/hr

Support AI and generative AI proof-of-concepts involving engineering and Digital Thread data ... Comfortable working in a fully remote environment within the United States of America.

New

$18 - $50/hr

Support AI and generative AI proof-of-concepts involving engineering and Digital Thread data ... Comfortable working in a fully remote environment within the United States of America.

New

Showing results 41-60

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What job categories do people searching Remote L3 Support Engineer jobs in Maine look for?

The top searched job categories for Remote L3 Support Engineer jobs in Maine are:

What cities in Maine are hiring for Remote L3 Support Engineer jobs?

Cities in Maine with the most Remote L3 Support Engineer job openings:

Senior Product Engineer

VETRO, Inc

Portland, ME โ€ข On-site, Remote

$150K - $200K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago


Key responsibilities

  • Design and develop features for the web-based fiber management platform to enable customers to design, sell, and manage broadband networks.

  • Work on GIS-based systems including tile servers, fiber network models, and interactive maps built on open source libraries and tools.

  • Support the production systems by triaging bugs, addressing application performance issues, and participating in on-call rotations.


Job description

Senior Product EngineerCompany Overview:

VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability.

Location: Portland HQ/ HybridPosition Overview:

Reporting to the VP of Engineering, we are seeking a Senior Product Engineer with full-stack experience to join our engineering team. You will be responsible for designing and implementing the features and platforms that power the global VETRO broadband platform in order to deliver the next generation of GIS fiber management software.

Key Responsibilities, including but not limited to:
  • Design and develop features for our web based fiber management platform and enable our customers to design, sell, and manage their next-gen broadband networks.
  • Technically challenging GIS-based systems including state of the art tile servers, fiber network models, and interactive maps. All built on open source libraries and tools.
  • Web services that extend the VETRO platform to work with other critical systems
  • Support the production systems that serve our global platform by triaging bugs and application performance issues, and periodically participating in on-call rotations

Qualifications:
  • 5+ years development and shipping cloud-native applications and platform services to production
  • 2+ years experience working with contemporary Javascript frameworks (e.g., Vue, React) or similar.
  • 5+ years experience working with large relational datasets
  • Solid understanding of cloud services and their best practices (AWS preferred)
  • Ability to break down product requirements into deliverable software
  • Enthusiasm to work on new things and a readiness to jump in and contribute
What skills and experience are helpful:
  • Having worked with spatial data (for example via PostGIS)
  • Experience with real time data streaming
  • Knowledge of how and when to use various persistent and ephemeral data storage technologies
  • An understanding of frontend mapping technologies (Leaflet, MapboxGL.js)
  • Effective working within Agile Development Methodologies

Benefits:
  • Competitive salary commensurate with experience.
    • $150,000 to $200,000 OTE
  • Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
  • Professional development opportunities and career growth within an innovative and rapidly growing company.
  • Flexible work arrangements with a remote-first approach.
Work Environment:

This role has the ability to either work in our Portland, ME HQ or hybrid

In a hybrid role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.

Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.

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VETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.

VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.

Employment Type: FULL_TIME