ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Maine (NOW HIRING)

VETRO FiberMap

Sales Engineer

Portland, ME · On-site +1

$140K - $200K/yr

Ability to effectively convey customer requirements to Product Management, Support, and Engineering ... In a hybrid or remote role you are expected to have a designated space that is conducive to ...

VETRO, Inc

Sales Engineer

Portland, ME · On-site +1

$140K - $200K/yr

Ability to effectively convey customer requirements to Product Management, Support, and Engineering ... In a hybrid or remote role you are expected to have a designated space that is conducive to ...

Arkatechture

Software Engineer

Portland, ME · On-site +1

While our roots are in New England, our reach is nationwide, and we support flexible, remote ... The Position Arkatechture is seeking a Software Engineer to join our Support Services team ...

Wood Plc

Water Resources Engineer

Portland, ME · Remote

$80K - $110K/yr

Work with a team of Water Resources Engineers and GIS specialists supporting various planning and water resources, flood risk management and environmental restoration projects #LI-Remote Skills ...

NinjaOne

... that support our global operations. We are hiring for Staff Level candidates across multiple ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

GEI Consultants

Senior Structural Engineer

Portland, ME · On-site +1

$100K - $160K/yr

... two days remote). Dams in our clients' portfolios are in some of the most spectacularly scenic ... As an employee-owned company, our employees support our flat leadership structure, have a say in ...

NinjaOne

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints ...

NinjaOne

We are engineers, technology leaders and experts. We create and deliver mission critical services ... support our worldwide operations. Location - We are flexible on remote working from home, if you ...

next page

Showing results 1-20

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Maine

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What job categories do people searching Remote L3 Support Engineer jobs in Maine look for?

The top searched job categories for Remote L3 Support Engineer jobs in Maine are:

What cities in Maine are hiring for Remote L3 Support Engineer jobs?

Cities in Maine with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Lead Engineer

Asplundh Engineering Services, LLC

Lewiston, ME • Remote

$95K - $135K/yr

Full-time

Re-posted 6 days ago

Job description

A Lead Engineer with Asplundh Engineering Services (AES) will lead a team or work on a team to complete engineering tasks and create custom engineering solutions to meet customer needs. The candidate should also demonstrate the ability to adapt in a fast-paced and evolving industry.

An ideal candidate will possess strong leadership, organizational, communication and planning skills while excelling in a team-based environment. The candidate should approach all tasks in a detail-oriented manner, with a strong sense of ownership over all deliverables.

 
Key Responsibilities
  • Creating and reviewing Protection & Control detailed designs and direct others in the detailed design of medium to extra-high-voltage utility substations
  • Perform detailed design of one-line diagrams, elementary and wiring diagrams, SCADA, communications, conduit and cable sizing/routing, substation physical layouts, selection of substation equipment, writing of substation equipment specifications, proposal development, construction cost estimates, and project scheduling
  • Creating and reviewing detailed designs of Communication or Integration One-Line Diagrams and Front view Panel Diagrams for integrating substation protective relaying with utility specific RTU/ Remote Access / SCADA, managed switches and LAN Communication Equipment.
  • Experience filling the role of substation design engineer for several projects occurring concurrently
  • Reviewing current industry best practices to ensure best in class protection philosophy and compliance with cyber security requirements
  • Leading, planning, and coordinating projects with limited supervision
  • Understanding and delivering results based on client-specific standards and requirements
  • Training and developing junior personnel
  • Leading project teams and interfacing with the customer to deliver a quality product by the scheduled delivery date
  • Act as the OE (Owner’s Engineer) responsible for reviewing designs and supplying the design team with the requested information to complete a project 
  • Occasional travel will be required - Field support including Walk-downs, Site Visits, And “As-Built” support
 
 Education & Experience
  • 6+ years of experience in relay/protection engineering or related industry required.
  • B.S. in Electrical Engineering or Electrical Engineering Technology. 
  
Qualifications
  • Must be 18 years of age or older.
  • Strong knowledge of engineering theory, practices, and procedures
  • Engineer In Training (EIT) registration preferred
  • Registered PE (Professional Engineer) preferred
  • Familiarization or experience with various New England utilities and their associated P&C standards and procedures preferred
  • Experience in power protection, relay design, and planning, or substation design and telecom integration
  • Experience with substation relays and equipment manufacturers such as SEL, GE, Beckwith, electromechanical relays, Ruggedcom switches, and Cimplicity HMIs
  • Experience with AutoCAD or MicroStation software preferred
  • Experience with Document Control or Document Management preferred.
 

About Us

Asplundh Engineering Services (AES) provides safe, reliable and world-class engineering, design, planning, systems integration and testing services to transmission, distribution, substation, commercial, industrial and renewable infrastructure markets across the U.S.

An Asplundh Company

As part of One Asplundh, AES customers can take advantage of the full range of resources Asplundh has to offer through a single point of contact. From design to construction and testing to emergency storm restoration and utility vegetation management, our customers count on us for consistently safe and effective service.

Our Commitment

At AES, we believe in tackling challenges in partnership with our customers, leveraging our collective experience and resources to achieve success in every project.

 *Salary depends on experience
 #LI-Remote
 

Apply