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Remote Chat Support Jobs in Maine (NOW HIRING)

Gotham Biotech

Chat Service Representative

Portland, ME · Remote

$25 - $27/hr

This is a remote position. We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for ...

Gotham Biotech

Online Support Agent

Portland, ME · Remote

$20 - $23/hr

This is a remote position. We are seeking a dedicated and customer-focused Online Support Agent to ... Respond promptly and professionally to customer inquiries via live chat, email, and support ...

Gotham Biotech

Remote Call Center Agent

Portland, ME · Remote

$24 - $27/hr

... empathetic support across a variety of inquiries. Your primary responsibility will be to ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

ForgeFit

Remote Customer Service Specialist

Portland, ME · On-site +1

$17.50 - $23/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Imagine Learning

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... As a Virtual Teacher, you will deliver exceptional academic support through our student support ...

XACT

Customer Service Specialist - ME

Bangor, ME · Remote

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals who have an interest in ... support from your secure home office. We aim to delight every customer every day. As a Customer ...

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Remote Chat Support information

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Maine? The most popular types of Chat Support jobs in Maine are:
What are popular job titles related to Remote Chat Support jobs in Maine? For Remote Chat Support jobs in Maine, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Maine look for? The top searched job categories for Remote Chat Support jobs in Maine are:
What cities in Maine are hiring for Remote Chat Support jobs? Cities in Maine with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Maine as of July 2026, with employment types broken down into 56% Full Time, 10% Part Time, and 34% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Chat Service Representative

Gotham Biotech

Portland, ME • Remote

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

This is a remote position.

We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for customers seeking immediate assistance with inquiries, technical challenges, account management, and product guidance. Your clear, professional communication and timely issue resolution will play a crucial role in enhancing customer satisfaction, fostering loyalty, and supporting overall business growth. You’ll operate in a fast-paced, remote environment, leveraging your problem-solving skills and technical proficiency to deliver seamless digital support. By collaborating with cross-functional teams and contributing valuable customer insights, you’ll help shape service improvements and drive continuous innovation. This position is ideal for a self-driven professional passionate about delivering exceptional customer experiences and making a measurable impact from day one.

Responsibilities

  • Deliver prompt, accurate, and professional support through live chat across multiple digital platforms.
  • Diagnose and resolve technical issues, access problems, and product-related questions with precision and efficiency.
  • Assist customers with onboarding, feature adoption, and troubleshooting using clear, concise, and user-friendly language.
  • Independently resolve common issues and escalate complex cases to relevant departments with full context.
  • Maintain comprehensive and accurate records of all customer interactions within the CRM system.
  • Partner with product, technical, and marketing teams to share insights on recurring customer challenges and recommend enhancements.
  • Consistently meet SLAs, response time targets, and quality assurance benchmarks.
  • Contribute to the development and refinement of knowledge base content and internal support documentation.
  • Monitor chat volume and proactively manage multiple conversations during high-demand periods.


Requirements
Requirements:

  • 2–5 years of hands-on experience in customer support, with a focus on live chat or digital support environments.
  • Exceptional written communication skills, including strong grammar, tone control, and clarity under pressure.
  • Proven ability to analyze problems, think critically, and implement effective solutions quickly.
  • Proficient in CRM tools, ticketing systems, and live chat platforms such as Zendesk, Freshdesk, or Intercom.
  • Skilled at managing multiple chat sessions simultaneously while maintaining accuracy and professionalism.
  • Self-motivated with a strong customer-centric mindset and a commitment to service excellence.
  • Stable, high-speed internet connection and a dedicated, quiet workspace suitable for remote work.
  • High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
Additional Information

  • Fully remote role with flexible scheduling to accommodate global customer needs.
  • Comprehensive onboarding and ongoing training programs to support career advancement.
  • Performance-driven incentives and recognition initiatives to reward excellence.
  • Occasional availability during evenings or weekends may be required to support international customers.


Benefits

  • Health insurance (medical, dental, vision)

  • Paid time off (PTO) — vacation, sick days, personal days

  • Paid holidays

  • 401(k) retirement plan

  • Life insurance

  • Short‑term and long‑term disability insurance