Remote L3 Support Engineer Jobs in Lewiston, ME (NOW HIRING)

VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability.

Reporting to the Senior Director of Sales Engineering, VETRO is looking for a Sales Engineer to join our expanding team. You will offer a deep level of product knowledge and will skillfully answer product-related questions during the sales cycle. Besides the sales team, you will work closely with other internal teams; including product management, marketing and professional services.

• Utilize your technical expertise and strong communication skills to effectively explain to prospects and teammates, the technical concepts related to the inner workings of the VETRO platform, and the value of the data flowing between the respective APIs and integrations with 3rd party systems.
• Perform best-in-class technical demonstrations of the VETRO Platform
• Be the go-to internal technical resource for the entire go to market team, educating team members as well as prospects in service of providing a consistently positive VETRO experience
• Simultaneously develop and maintain personal relationships with multiple prospects during the sales process
• Collaborate internally to communicate technical challenges, new use cases and pitch product ideas; be the voice of the technical, market-facing organization
• Keep up-to-date with industry trends and technology developments

• 5 or more years experience of sales engineering, technical support, or engineering
• Experience demonstrating the value of a complex, technical product to multiple use cases and buyer personas, of varying technical backgrounds; effectively adjusting your delivery according to the audience
• A naturally helpful mindset, great attention to detail, and high technical aptitude
• Experience in a start-up or a start-up mentality
• Analytical and great problem-solving skills
• A scrappy, hands-on, get stuff done attitude
• Strong organizational skills
• The desire to be a cross-functional team player
• The business & sales acumen to drive new business
• Strong ability to effectively manage a range of simultaneous engagements
• Working knowledge of GIS, and strong comfort with APIs and integrations
• Ability to effectively convey customer requirements to Product Management, Support, and Engineering teams
• Bachelor's degree or the equivalent experience in Civil Engineering, Computer Science, GIS, Fiber Design, Environmental/Public Sector

• Competitive salary commensurate with experience.
  • $140,000 to $200,000 OTE (base + commission with opportunity to overperform on accelerators)
• Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
• Professional development opportunities and career growth within an innovative and rapidly growing company.
• Flexible work arrangements with a remote-first approach.

• This role has the ability to either work in our Portland, ME HQ, hybrid or fully remote.
• In a hybrid or remote role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.

Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.

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VETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.
VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.