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Remote L3 Support Engineer Jobs in Kentucky (NOW HIRING)

Principal Project Engineer

Florence, KY ยท On-site +1

$107K - $178K/yr

Our CJ Schwan's engineering team is seeking a remote-based Principal Project Engineer, with ... Beyond base salary, we offer a competitive Total Rewards package designed to support your overall ...

Able to work independently in a remote environment * Willing to travel 25%+ to sites or industry ... Experience supporting engineering, substation, or high-voltage energy projects * Prior experience ...

Showing results 41-60

Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
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What job categories do people searching Remote L3 Support Engineer jobs in Kentucky look for? The top searched job categories for Remote L3 Support Engineer jobs in Kentucky are:
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Senior Utilities Reliability Engineer (Remote)

Smithfield Foods, Inc.

Middlesboro, KY โ€ข On-site, Remote

Full-time

Posted 9 days ago


Job description

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!
THE VALUE YOU'LL BRING:
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
Ready to Make an Impact at Smithfield Foods?
Are you a creative, self-driven engineering professional who thrives in fast-paced environments? Do you enjoy cultivating new ideas and collaborating with key stakeholders to drive business growth? If so, Smithfield Foods, a $15 billion global food leader and the world's largest pork processor and hog producer, is the place for you! Join us and be part of a company that's dedicated to innovation, quality, and meeting the needs of customers around the world. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, Twitter, LinkedIn, and Instagram.
As a Sr. Utilities Engineer, you will play a crucial role in optimizing and managing utility systems across our facilities. Your focus will be on industrial refrigeration, boiler, and compressed air systems-ensuring their design, development, operation, and optimization. You'll have the opportunity to troubleshoot and improve existing systems, implement new projects, and provide valuable guidance on regulatory matters.
This is your chance to make a direct impact on the success of our manufacturing processes, ensuring that our systems are efficient, safe, and compliant, all while helping us deliver top-quality products from Smithfield, Eckrich, Nathan's Famous, and other trusted brands to consumers around the world.
WHAT YOU'LL DO:
The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
  • Support & Collaboration: You'll support all US Fresh and Packaged Meat Facilities as required. Work directly with facilities teams and project engineering on developing Capital Infrastructure Plans. Engage professional refrigeration engineering resources during the design and development of projects. Assist facilities and PSM Management Team in compliance-related issues as requested.
  • Design & Implementation: Assist in developing designs including selecting equipment, obtaining quotes, and scheduling work as requested. Develop and assist in the implementation of resolutions to issues related to facility refrigeration systems. Implement new systems and standardize equipment requirements.
  • Planning & Budgeting: Assist with the planning and budgeting process for various utilities engineering improvement projects, with the goal of meeting project expectations and time requirements. Optimize utility systems based on facility operating requirements.
  • Research, Analysis & Continuous Improvement: Research and assist in testing new technology. Assess and understand complex operations and systems to support Operations management. Identify and correct deficiencies within existing systems by performing load, charge, and relief calculations. Leads multiple efforts in different fields, ensuring adherence to proper protocols and practices.

WHAT WE'RE SEEKING:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
  • Bachelor's Degree from an accredited four-year college or university in Engineering or related field and 5+ years of related experience in operations, maintenance and optimization of Ammonia Refrigeration systems, or equivalent combination of education and experience, required.
  • RETA CIRO (Certified Industrial Refrigeration Operator) certification, International Institute of Ammonia Refrigeration. ANSI/IIAR2 certification, Garden City Program Operator II certification, or equivalent certification from another nationally recognized ammonia training program; required.
  • Possess a deep theoretical understanding of industrial refrigeration systems and can apply that knowledge to the roles and responsibilities of the position.
  • Strong reading, math, writing, analytical skill required.
  • Perform assigned tasks efficiently with minimum supervision.
  • Energized by collaboration through travel to other locations. (50% of the time).

OTHER SKILLS THAT MAKE YOU STAND OUT:
  • Electrical experience and troubleshooting in low and high voltage circuits, motors, and controls.
  • Waste water operations experience is preferred.
  • Ability to work well with others in fast paced, dynamic environment.
  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office and plant setting. The plant environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts, exposure to fumes or airborne particles, and chemicals.
  • Noise level in the work environment is usually moderate but can be loud when in the production area.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision includes close vision, distance vision, and ability to adjust focus.
  • Must be able to work at elevated heights.
  • Frequently required to stand; walk; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.

IndSPR-Corp
The expected pay range for this position is $85,000 - $120,000 annually.
Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate's qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here.
Relocation Package AvailableYes
EEO Information
Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.