ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Lexington, KY

ABB

Protection and Control Engineer

Lexington, KY · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Actalent

Mechanical Engineer

Lexington, KY · On-site +1

$30 - $96.15/hr

Senior Mechanical Engineer, PE | Midstream Natural Gas | Remote Join a growing engineering team supporting critical natural gas infrastructure projects across the country. We are seeking a Licensed ...

Actalent

Mechanical Engineer

Lexington, KY · On-site +1

$30 - $96.15/hr

Mechanical Engineer, PE | Midstream Natural Gas | Remote Join a growing engineering team supporting critical natural gas infrastructure projects across the country. We are seeking a Licensed ...

ASSA ABLOY

Lead Software Engineer

Nicholasville, KY · On-site +1

This role works closely with internal engineering teams, remote IT resources, external consultants, contractors, and software support partners to deliver scalable, secure, and high-quality connected ...

Lochner

Roadway Engineer

Lexington, KY · On-site +1

Total Rewards That Support You We believe great work starts with supporting our people. That's why ... Flexible work arrangements, including hybrid and remote opportunities where business needs allow

Schnabel Inc.

Senior Dam Safety Engineer

Lexington, KY · On-site +1

$135K - $215K/yr

Manage, execute, and provide technical support, in a team setting and on a variety of challenging ... Must be able to occasionally travel to project sites, both local and remote, and be able to lift ...

ABB

Strategic Segment Proposal Engineer

Lexington, KY · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Utility Sales Support

Lexington, KY · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... Bachelor's Degree in engineering, business or related field preferred * Minimum 3 years of ...

next page

Showing results 1-20

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Lexington, KY

Remote L3 Support Engineer information

See Lexington, KY salary details

$16

$39

$67

How much do remote l3 support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote l3 support engineer in Lexington, KY is $39.63, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $46.35 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What job categories do people searching Remote L3 Support Engineer jobs in Lexington, KY look for?

The top searched job categories for Remote L3 Support Engineer jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Remote L3 Support Engineer jobs?

Cities near Lexington, KY with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Automation Engineer (Field Support)

Gray Architects & Engineers, LLC

Lexington, KY • On-site, Remote

Other

Re-posted 21 hours ago

Job description

Overview
Gray AES is looking add a traveling Automation Engineer to support the field. This role can be remote or in a Gray AES Office.
Responsibilities
Why Gray AES?
Gray is a family-owned, fully integrated global service provider specializing in engineering, design, construction, digital, equipment manufacturing, and real estate services. Deeply rooted in EAC services, Gray serves both domestic and international customers across our core markets: Food & Beverage, Manufacturing, Automotive, Distribution, Mission Critical, and Commercial. At Gray, our purpose is to make a positive difference in people's lives and build a better future.
Gray AES, the professional services arm of Gray, is a top-ranked firm offering architecture, engineering, and automation services across the globe. Made up of multidisciplinary teams of architects, engineers, and project managers, these collaborative teams work every day to provide unique, customized solutions for our customers. It's the spirit of our people - the passion, commitment, and a great team environment - that makes our company a great place to work.
Visa Sponsorship: This role is not eligible for visa sponsorship.
Who we want...
Someone who can:
  • Lead commissioning readiness activities throughout construction, installation, turnover, pre-commissioning, startup, and owner acceptance for industrial facilities.
  • Perform structured installation, mechanical completion, and pre-energization walkdowns to verify systems are safe, complete, and ready for commissioning.
  • Coordinate pre-functional inspections, I/O checkout, loop checks, functional testing, and startup support across multiple disciplines.
  • Verify electrical, mechanical, controls, instrumentation, and process systems against project specifications, customer standards, and applicable codes.
  • Identify installation deficiencies, commissioning risks, and quality issues early; coordinate corrective actions before they impact schedule or startup.
  • Lead substantial completion and turnover verification activities, ensuring systems, documentation, and punch lists are complete prior to owner acceptance.
  • Coordinate commissioning readiness activities across construction teams, subcontractors, OEMs, controls engineers, commissioning teams, and owners.
  • Serve as the primary technical field resource to verify commissioning readiness, troubleshooting, and startup execution.
  • Lead readiness meetings, field coordination meetings, and commissioning planning sessions.
  • Align to commissioning readiness schedules aligned with construction milestones.
  • Proactively identify sequencing conflicts, resource constraints, and technical risks; develop recovery plans to maintain project schedules.
  • Assist with commissioning documentation including turnover packages, inspection reports, test records, deficiency logs, and startup procedures.
  • Provide information for routine status updates, and commissioning progress reports to project leadership.
  • Support owner training, operational readiness, and final system turnover.
  • Promote a culture of safety, quality, and technical excellence while mentoring field personnel and reinforcing commissioning best practices.

Qualifications
What we expect...
  • 2+ years of experience in commissioning, startup, industrial automation, construction management, controls engineering, or systems integration.
  • Demonstrated experience supporting industrial construction projects through installation, pre-commissioning, commissioning, and startup.
  • Strong understanding of industrial electrical systems, instrumentation, controls, process equipment, and mechanical systems.
  • Experience performing installation verification, pre-energization inspections, I/O checkout, loop checks, and startup support.
  • Ability to read and interpret P&IDs, electrical drawings, loop drawings, one-lines, control narratives, and equipment documentation.
  • Proven ability to coordinate multiple contractors, OEMs, engineering disciplines, and owner representatives in fast-paced field environments.
  • Strong troubleshooting, organizational, communication, and leadership skills.
  • Ability to identify project risks early and develop practical solutions that protect safety, quality, and schedule.

Preferred Qualifications
  • Experience in Food & Beverage, Life Sciences, Consumer Products, Manufacturing, Data Centers, or other industrial process facilities.
  • Experience with PLC/DCS systems, industrial networking, and modern commissioning software.
  • OSHA 30, NFPA 70E, or other industrial safety certifications preferred.
  • Experience with Safety Instrumented Systems, Process Instrumentation, Utilities and low voltage electrical wiring.

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear. They may occasionally be required to climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.
Generally, normal office environment where noise level is moderate and temperature/humidity is controlled. Overtime may be required.
Supervisory Responsibilities
This position has no supervisory responsibilities.
EEO Disclaimer
Our Company will be proactive in employing and advancing qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other protected status.
#GRAYAES
#LI-DJ1

Apply