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Remote L3 Support Engineer Jobs in Lexington, KY

ABB

Protection and Control Engineer

Lexington, KY · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Actalent

Mechanical Engineer Lead

Lexington, KY · On-site +1

$30 - $96.15/hr

Mechanical Engineer, PE | Midstream Natural Gas | Remote Join a growing engineering team supporting critical natural gas infrastructure projects across the country. We are seeking a Licensed ...

ASSA ABLOY

Lead Software Engineer

Nicholasville, KY · On-site +1

This role works closely with internal engineering teams, remote IT resources, external consultants, contractors, and software support partners to deliver scalable, secure, and high-quality connected ...

ABB

Senior Project Engineer

Lexington, KY · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Commercial Proposal Engineer

Lexington, KY · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Lochner

Roadway Engineer

Lexington, KY · On-site +1

Total Rewards That Support You We believe great work starts with supporting our people. That's why ... Flexible work arrangements, including hybrid and remote opportunities where business needs allow

CoorsTek

AI Deployment Engineer

Lexington, KY · On-site +1

... remote. Roles and Responsibilities * Design, develop, test, deploy, and support, production ... Support citizen developers and solution owners by establishing guardrails, providing technical ...

Schnabel Inc.

Senior Dam Safety Engineer

Lexington, KY · On-site +1

$135K - $215K/yr

Manage, execute, and provide technical support, in a team setting and on a variety of challenging ... Must be able to occasionally travel to project sites, both local and remote, and be able to lift ...

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote l3 support engineer in Lexington, KY is $39.63, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $46.35 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What job categories do people searching Remote L3 Support Engineer jobs in Lexington, KY look for?

The top searched job categories for Remote L3 Support Engineer jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Remote L3 Support Engineer jobs?

Cities near Lexington, KY with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

System Engineer L1 - Help Desk Tier 1

NetGain Technologies LLC

Lexington, KY • Remote

$21.10 - $21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description

Job Summary: The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary.


HOURS: 5am-2pm Monday-Friday


Please Note: We are only accepting applications from candidates located in the Little Rock, AR area. Applicants who answer location screening questions inaccurately or provide false information during the application process will be removed

Important: Only candidates who are currently authorized to work in the United States without present or future sponsorship requirements will be considered.


Key Responsibilities:

  • Provide remote support for technology issues to managed services clients.
  • Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs).
  • Document all time and work in service tickets with detail and in real-time.
  • Maintain consistent communication with clients regarding pending service requests.
  • Follow all safety and security procedures at NetGain Technologies and customer locations.
  • Return all inter-company business calls or emails within one business day and check email at least three times daily.
  • Ensure delegated tasks and duties are carried out properly and timely.
  • Participate in mandatory meetings and huddles.
  • Maintain certifications and stay updated on new technologies to better serve customers.
  • Work unsupervised in a remote location when necessary.

 Requirements:

  • Education:
  • Required: High School diploma or equivalent.
  • Preferred: Associate's degree or higher in Information Technology or a business-related field.
  • Certifications:
  • CompTIA Network+
  • MS-900

Experience:

  • Required: Minimum of one year of experience supporting computers and network technologies.
  • Preferred: 2-3 years of experience with strong documentation and written communication skills.

Skills:

  • Proficiency in troubleshooting workstation and printer problems.
  • Ability to install and configure standard business applications.
  • Understanding of home and business networks.
  • Familiarity with word processing, spreadsheets, Internet software, anti-virus, and email applications.
  • Strong communication, problem-solving, and organizational abilities.

Physical Requirements:

  • Ability to sit and walk within office areas.
  • Ability to lift 25 lbs and unbox/install equipment.
  • Must have systems online, logged in, and ready by the start of the shift.
  • Coordination of breaks with the team or manager.

Other Requirements:

  • Fluency in English (read, write, and speak).
  • Mathematical abilities for scheduling and basic accounting functions.
  • Reasoning ability to resolve logistic or process control problems.

Working Conditions:

  • Primarily indoor office environment with occasional visits to clients, suppliers, and professional conferences.
  • Travel by ground and air may be required.
  • This is a results-oriented position and may be considered stressful.

Essential Functions:

  • Prioritize client needs and support the company's business goals.
  • Provide ongoing support and expertise to customers and co-workers.
  • Maintain certifications and learn new technologies.
  • Communicate effectively to ensure all issues and requests are completed.
  • Work unsupervised in remote locations when necessary.

Why NetGain?

Open PTO

Paid certification training

Medical, dental, vision, HSA/FSA

401(k)

Employer-paid life/disability coverage


We know great engineers don't always check every box. If this role sounds like a fit, apply - we'd rather have the conversation.

NetGain Technologies is an Equal Opportunity Employer.

Apply