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Remote Application Support Jobs in Lexington, KY

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

... Remote Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but ...

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

... Remote Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but ...

Liveops

Remote Customer Service Agent

Lexington, KY · Remote

$15.50 - $20.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Richmond, KY · Remote

$14.25 - $19.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Lexington, KY

Remote Application Support information

See Lexington, KY salary details

$30.8K

$160.2K

$204.7K

How much do remote application support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote application support in Lexington, KY is $160,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,400.00 and $203,800.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

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Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $160,208 per year, or $77 per hour.

Application Support Analyst - Intermediate

Baptist Health

Lexington, KY • On-site, Remote

Full-time

Re-posted yesterday

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Summary

Job Description:

Baptist Health is looking for an Application Support Analyst - Intermediate to join our team! This is a remote work position that requires residency in KY or IN.

Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Under supervision may act as project coordinator on projects that may or may not have system-wide implications.

Essential Duties:

  • Manage stakeholder expectations by analyzing expectations and requirements.

  • Continually assess end user workflows and identifies area for personalization or build improvements.

  • Identify project issues and risks and resolve or escalate as appropriate.

  • Ability to research complex problems and formulate appropriate plans.

  • Collaborate effectively with colleagues to complete tasks.

  • Lead or actively participate in meetings.

  • Provide recognized knowledge of product features, functionality and utilization of the application software.

  • Provide instructor led classroom and one on one training to end users.

  • Develop interactive training modules in learning management system

  • Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems.

  • Participate in disaster recovery initiatives.

  • Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.

  • Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.

  • Provide assigned on-site support during go-lives and system upgrades.

  • Provide 24/7 support when scheduled.

  • Ensure that applicable training documentation and/or manuals are available to trainees.

  • Assist in developing and maintaining test scripts to reflect proposed workflow solutions.

  • Maintain documentation on the organization's file share platform.

Qualifications:

  • Minimum of a Bachelor's degree and two years related experience, or two years' direct healthcare experience in lieu of a degree.

  • Appropriate certification or licensure (if applicable) required.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

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About Baptist Health South Florida

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Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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