ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Arizona (NOW HIRING)

Motorola

Senior DevOps Engineer (US REMOTE)

Phoenix, AZ · Remote

$140K - $170K/yr

  • Medical

  • Dental

  • Retirement

... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ... Provision and support configuration of relational databases with an emphasis on high availability ...

Provn

Senior Software Engineer

Scottsdale, AZ · Remote

$137K - $257K/yr

Senior Software Engineer (Remote) arrivia Remote (US) Full-time About arrivia arrivia specializes ... Mentor and support less-experienced engineers What We're Looking For * Bachelor's degree in ...

Axon

Sales Engineer II - Dedrone (Federal)

Scottsdale, AZ · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote- travel up to 50% of time Reports to: Director - Program Management * Achieve mastery of all ... Provide 1st-level technical support throughout the pre-sales cycle for opportunities * Remain ...

previous page

Showing results 41-60

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Arizona

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the most commonly searched types of L3 Support Engineer jobs in Arizona?

The most popular types of L3 Support Engineer jobs in Arizona are:

What are popular job titles related to Remote L3 Support Engineer jobs in Arizona?

For Remote L3 Support Engineer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Arizona look for?

The top searched job categories for Remote L3 Support Engineer jobs in Arizona are:

What cities in Arizona are hiring for Remote L3 Support Engineer jobs?

Cities in Arizona with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Lead Software Engineer - Payments (Remote)

First Citizens Bank

Phoenix, AZ • On-site, Remote

$145K - $175K/yr

Full-time

Posted 8 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This is a remote role open for multiple markets across the United States.
We are looking for a hands-on Lead Software Engineer to join our growing Corporate Credit Card delivery team, which provides technology solutions and integration services in following areas: Corporate Credit Cards, Credit Card Risk Underwriting, Credit Card Portfolio Management, and Merchant Services.
We have a highly engaged team of engineers and are driving a new custom developed platform and implementing automated testing on all newly developed projects. Come join us as part of this exciting space where you can dig in the details with other developers and the business, as well as have fun sharpening your technical skills and designing solutions for problems that don't yet have answers. We are looking for people who have a passion for development and leading teams.
The ideal candidate is a seasoned software developer with a history of operating in large enterprise environment who has designed and led implementation of medium to large sized systems. Banking experience is preferred, but not necessary. This individual would have tangible examples of how they have led development teams to successful deployments, coached and mentored senior developers, and have driven an enterprise level design of a system(s). They will also be able to clearly communicate and express complex ideas not only with tech leads and team members, but also business product owners, as well as external teams, while establishing a working relationship built on trust through delivery.
Responsibilities
The Lead Software Engineer will be responsible for all software aspects within the domain including research, design, technology insertion, development, testing and support.
  • Partner with the business and architects to design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
  • Lead multiple tech leads who oversee SCRUM teams within the domain providing coaching, and an escalation path for troubleshooting.
  • Drives domain wide change initiatives improving quality, speed, and throughput of the shop.
  • Oversee proactive maintenance on our existing Iaas/SaaS and on premise applications within the Digital, Cards, Risk, and Merchant Services to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose.
  • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error.
  • Know how to support Business critical/ complex applications.
  • Exercises Judgement within defined procedures and practices to determine appropriate action.
  • Drive departmental best practices, guidelines implementation and adhere to standards.
  • Show expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing.
  • Demonstrate empathy with developer and poses an innate desire to create a superlative developer experience down to the last detail.
  • Have a deep love of building elegant, maintainable, well-documented, secure code.
  • Always work to improve oneself and constructively support the team around them.

Qualifications
Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance
Preferred Qualifications
  • Intermediate to Strong experience designing or modifying modern microservice based systems
  • Advanced interpersonal skills including communication and negotiation
  • Advanced knowledge and experience with Java 11+
  • Advanced knowledge and experience with Standard Design Patterns such as Factories, Command, Facade, Adapter, and more.
  • Advanced knowledge and experience with OOD/OOA
  • Advanced knowledge and experience with Spring and Spring Boot frameworks
  • Advanced knowledge and experience with REST and APIs
  • Advanced knowledge and experience with Unit Test and Mocking frameworks
  • Advanced knowledge and experience with git
  • Advanced knowledge and experience with Postman
  • Advanced knowledge and experience with Docker and Kubernetes
  • Advanced knowledge and experience with Scrum and Agile
  • Advanced knowledge and experience with wikis

Preferred Experience
  • Automation Testing Framework Development
  • React UI Development
  • Gitlab Pipeline Development

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
The base pay for this position is generally between $145,000 and $175,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What First Citizens Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply