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Remote L2 Support Jobs (NOW HIRING)

Cgm

Arbeite flexibel an zwei Tagen pro Woche remote und an 3 Tagen vor Ort. Vielfalt ist Teil von CGM! Wir freuen uns unabhangig von Behinderung, Geschlecht, Nationalitat, ethnischer und sozialer ...

Mastech Digital

IAM Support Consultant

Phoenix, AZ · Remote

$62/hr

Remote (PST) Salary: $62.00/ Hourly Role: IAM Support Consultant Primary Skills: SailPoint ... and L2 support tickets - Managing user identities and access rights - Meet SLA's - Delivering ...

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

Fully remote role within the United States * Travel once a year for company offsite * Operates in a fast-paced, growth-oriented, PE-backed SaaS environment * Ability to manage multiple cases and ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Fully remote role within the United States * Travel once a year for company offsite * Operates in a fast-paced, growth-oriented, PE-backed SaaS environment * Ability to manage multiple cases and ...

Genpact

Sr. Developer, L2 Application Support

Chicago, IL · Remote

$98K - $136K/yr

Inviting applications for the role of Sr. Developer, L2 Application support The L2 Application ... Oracle S Remote Type - Office Work Shift - Day Job (United States of America) The approximate ...

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How much do remote l2 support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote l2 support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Support vs Remote Help Desk Technician?

AspectRemote L2 SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+ or similarCompTIA A+ or equivalent
Work EnvironmentAdvanced troubleshooting, escalations, technical issue resolutionBasic user support, issue logging, first-level troubleshooting
Employer & Industry UsageIT service providers, tech companies, enterprise supportIT support firms, small businesses, internal IT teams

Remote L2 Support roles focus on resolving complex technical issues and escalated problems, requiring more advanced certifications and technical skills. Remote Help Desk Technicians handle initial user inquiries and basic troubleshooting. While both roles support remote users, L2 Support involves deeper technical expertise and problem resolution, making it suitable for those with more technical certifications and experience.

Infographic showing various Remote L2 Support job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

L2 Support Engineer (Epic)

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

Posted 23 days ago

Job description

L2 Support Engineer (Epic)
Remote
9 to 5 Eastern Time zone
Support L2 for Electronic medical record (EMR)
This system track which doctors you need (based on gathered medical data)/ your medical history/ what is the status with your insurance/ which tests needs to be done for patient
Computer platform for hospitals,
Close cooperation's with nurses/ doctors to help fix asap all issues related to program > service desk mode
Responsibilities
End User Support
Identifying and implementing requested changes to the system
Building and testing the system, and analyzing other technical issues associated with Epic software
Troubleshooting problems and questions
Building relationships with end users and providing consistent support through day-to-day communication
Communicating problem status and solutions to end users
Issue Management & Resolution
Resolving issues that arise in their application area as well as issues that impact other application teams
Analyzing and communicating the impact of issues
Resolving end-user application issues using Epic documentation and ensuring business needs are met
Collaborating across roles and teams to solve end-user problems
Escalating end-user problems to the appropriate level (such as team lead) when necessary
Validating solutions are complete and appropriately implemented
Skills
Must have
Epic (electronical medical record system)
Support L2 experience within HealthCare industry

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