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Remote L2 Support Jobs (NOW HIRING)

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... L2/L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop and ...

Equiliem

ServiceNow Support Engineer Location: 100% Remote Job type: 9 to 12 Months Contract (Possibility ... Provide L2 and L3 support for ServiceNow incidents and service requests * Participate in ServiceNow ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Sonsoft Inc

Network Admin

Austin, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Twilio

Software Engineer (L2)

San Francisco, CA · On-site +1

Our dedication to remote-first work, and strong culture of connection and global inclusion means ... You'll help us build and scale systems that support the core Messaging and Media functionalities in ...

Twilio

Software Engineer (L2)

Our dedication to remote-first work, and strong culture of connection and global inclusion means ... You'll help us build and scale systems that support the core Messaging and Media functionalities in ...

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Remote L2 Support information

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$10

$26

$45

How much do remote l2 support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote l2 support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Support vs Remote Help Desk Technician?

AspectRemote L2 SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+ or similarCompTIA A+ or equivalent
Work EnvironmentAdvanced troubleshooting, escalations, technical issue resolutionBasic user support, issue logging, first-level troubleshooting
Employer & Industry UsageIT service providers, tech companies, enterprise supportIT support firms, small businesses, internal IT teams

Remote L2 Support roles focus on resolving complex technical issues and escalated problems, requiring more advanced certifications and technical skills. Remote Help Desk Technicians handle initial user inquiries and basic troubleshooting. While both roles support remote users, L2 Support involves deeper technical expertise and problem resolution, making it suitable for those with more technical certifications and experience.

Infographic showing various Remote L2 Support job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Bizoforce Hiring - Coupa Support Lead (AMS / Production Support) - USA

Bizoforce Inc.

Richmond, VA • Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Bizoforce Hiring – Coupa Support Lead (AMS / Production Support) – USA
Bizoforce: Accelerating Digital Innovation
USA remote fulltime Posted 4 days ago
Job Description
Bizoforce is hiring an experienced Coupa Support Lead to manage end-to-end Coupa AMS and production support operations. This role combines functional expertise, technical integration ownership, and leadership responsibilities to ensure stable Coupa operations, incident management, and continuous improvement across enterprise procurement processes.
Experience
Level: Senior Support LeadExperience Required: 8–12+ Years overall experience with 5–8+ Years in Coupa (AMS and implementation)
Key Responsibilities
1. Coupa Production Support & AMS Leadership
Own end-to-end Coupa AMS / L2-L3 support operations
Act as escalation point for incidents, problems, and change requests
Drive root cause analysis (RCA) and preventive action planning
Ensure SLA adherence, ticket governance, and backlog management
Lead war-room calls during business-critical issues
Proactively manage risks related to transactions, integrations, and performance
2. Coupa Hands-on Functional & Technical Support
Provide support across Coupa modules including P2P, Invoicing, Expenses, Sourcing, and SIM
Troubleshoot configuration issues related to business rules, approval chains, tax, and compliance
Support Coupa releases and quarterly upgrades from analysis through hypercare
3. Implementation Experience (Critical)
Apply full lifecycle implementation knowledge for issue diagnosis and resolution
Support design workshops and UAT defect resolution
Drive implementation-to-support transitions and continuous improvements
4. Integration Ownership (Mandatory)
Own integrations between Coupa and ERP systems (SAP S/4HANA, ECC, Oracle Fusion)
Troubleshoot API, batch, and real-time integration issues
Coordinate with middleware and infrastructure teams for resolution
Ensure data integrity and reconciliation across systems
5. Governance & Stakeholder Management
Act as Coupa Support Lead and client SPOC
Run governance reviews (daily, weekly, and monthly service reviews)
Provide reporting on incidents, risks, and improvement plans
Mentor support analysts and junior consultants
Maintain SOPs, runbooks, KT documentation, and transition processes
Support onboarding and team skill upliftment initiatives
Required Skills
Coupa API, flat-file, and real-time integration knowledge
ERP integrations (SAP / Oracle)
Middleware exposure (CPI, PI/PO, MuleSoft, Boomi)
ServiceNow or equivalent ticketing tools
Strong stakeholder and escalation management skills
Preferred Skills (Good to Have)
Bizoforce: Accelerating Digital Innovation
Chicago
Job Information
Employment Type fulltime
Work Mode remote
Hiring Organization Bizoforce: Accelerating Digital Innovation
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