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Remote Knowledge Base Writer Jobs in Seattle, WA

Heartflow

Implementation Manager - West

Seattle, WA · Remote

$100K - $120K/yr

... improve knowledge base for customer issues. * Proactively manage and maintain an accurate ... Excellent verbal and written communication skills. Ability to cater communication to a wide range ...

Stoke Space

Product Enablement Lead - Boltline

Kent, WA · On-site +1

$110K - $195K/yr

Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the ... Excellent written and verbal communication skills, including the ability to deliver training ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

The position is primarily based at the Bellevue headquarters, supporting both in-person and remote staff. Key Responsibilities: * Utilize and enhance our internal and external knowledge base ...

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote knowledge base writer in Seattle, WA is $27.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.73 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you

Implementation Manager - West

Heartflow

Seattle, WA • Remote

$100K - $120K/yr

Other

Re-posted yesterday

HeartFlow rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

This position is open for the Northern California to PNW region, with targeted cities but not limited to San Francisco, California; Oregon, Portland; Seattle, Washington. 

The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow's technology into customer accounts and is the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and customer loyalty targets.

Job Responsibilities:

  • Lead Heartflow's implementation process for integrating our technology into new customer accounts.
  • Manage implementation projects for new products or features to the commercial team and customers.
  • Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
  • Provide clinically- relevant and technical information and solutions in response to inquiries regarding use of HF technologies.
  • Document and track customer feedback, training, complaints, and resolutions in Heartflow's Customer Relationship Management system and help improve knowledge base for customer issues.
  • Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team.
  • Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
  • Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan, and mitigate scope creep that may compromise implementation progress.
  • Manage End-to-End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products.
  • Ensuring all Go-Live criteria are fully met and signed off on by both teams, providing critical support during and post activation

Field based position with up to 50% travel.

Skills Needed:

  • Positive, energetic personality, comfortable in front of groups/customers.
  • Customer-focused and highly adaptable mentality.
  • Excellent problem solving ability, especially under pressure.
  • Knowledge of hospital operations and hospital implementation of new technologies.
  • Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Professional etiquette.
  • Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds.
  • Ability to delegate and manage goals and activities of other employees.
  • Knowledge in at least one of the following:
    • Digital health technologies
    • Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
    • Healthcare management
    • Relevant health industry experience for integrating new technologies
  • The following skills are preferred, but not required:
    • Experience with Salesforce or other CRM tool
    • Cardiology clinical, imaging or product experience

Educational Requirements & Work Experience:

  • BS, MS, or other relevant education in engineering or sciences
  • 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
  • Project/program management experience required
  • Extensive experience with EPIC and/or similar EMR systems required
  • Clinical/medical background preferred
  • Prior experience working in digital health, healthcare, or a regulated environment preferred

This position has an estimated base salary of $100,000 - $120,000 and discretionary commission-based earnings. #LI-Remote

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