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Remote Itsm Analyst Jobs in Spring, TX (NOW HIRING)

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$26.3K

$63.6K

$109.5K

How much do remote itsm analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote itsm analyst in Spring, TX is $63,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $70,300.00 per year, depending on experience, location, and employer.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

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For Remote Itsm Analyst jobs in Spring, TX, the most frequently searched job titles are:

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The top searched job categories for Remote Itsm Analyst jobs in Spring, TX are:

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Cities near Spring, TX with the most Remote Itsm Analyst job openings:

Remote Itsm Analyst jobs near you
Infographic showing various Remote Itsm Analyst job openings in Spring, TX as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 10% Part Time, 1% Temporary, and 8% Contract. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $63,637 per year, or $30.6 per hour.

Jira Service Management (JSM) Solutions Engineer

Resource Consultings Services Inc

Houston, TX • Remote

Contractor

Re-posted 3 days ago

Job description

Role: Senior Jira Service Management (JSM) Solutions Engineer

Location: Remote

Duration: 6+ month

Position Summary

The Senior Jira Service Management (JSM) Solutions Engineer is responsible for designing, implementing, and optimizing enterprise service management solutions using Jira Service Management (JSM), Salesforce Service Cloud, and Atlassian ecosystem tools. This role focuses on platform integrations, workflow automation, regulatory compliance, and service delivery improvements that enhance collaboration between support, development, and business teams. The ideal candidate will possess deep expertise in Jira Service Management administration, Salesforce integrations, automation design, and IT service management (ITSM) best practices.

Key Responsibilities

Jira Service Management Administration

  • Administer, configure, and maintain Jira Service Management environments.
  • Design and implement service desk structures, request types, queues, SLAs, and customer portals.
  • Manage permissions, workflows, notification schemes, and service management configurations.
  • Ensure platform reliability, scalability, and adherence to governance standards.

Salesforce & Jira Integration

  • Lead implementation of the Appfire Connector for Salesforce and Jira.
  • Integrate Jira Service Management with Salesforce Service Cloud to eliminate operational data silos.
  • Enable bi-directional synchronization of tickets, comments, statuses, and customer information.
  • Collaborate with Service Operations, Support, Development, and Business teams to optimize cross-platform workflows.
  • Troubleshoot and maintain integration performance and data integrity.

Workflow Automation

  • Design and implement automated workflows to improve operational efficiency.
  • Develop ticket lifecycle automation, including:

o     Automated notifications and escalations

o     SLA-driven workflows

o     Auto-resolution and closure processes

o     Queue routing and assignment rules

  • Implement automated closure of inactive tickets following defined notification schedules and service policies.
  • Continuously identify opportunities to reduce manual effort through automation.

Regulatory Compliance & Regional Service Management

  • Configure service management processes and ticketing systems to support regional regulatory requirements.
  • Establish and maintain TAMs (Technical Account Management processes) and service desk configurations for:

o     United Kingdom

o     Poland

o     Japan

o     Australia

  • Ensure compliance with SAI and other applicable organizational requirements.
  • Partner with Legal, Compliance, and Operations teams to maintain audit readiness and documentation standards.

Process Improvement & Governance

  • Recommend and implement ITSM best practices aligned with ITIL frameworks.
  • Develop reporting, dashboards, and metrics to monitor service performance.
  • Create and maintain technical documentation, operational procedures, and configuration standards.
  • Participate in platform governance, change management, and continuous improvement initiatives.

Required Qualifications

  • 5+ years of experience administering Jira Service Management or Atlassian platforms.
  • Experience implementing Jira-to-Salesforce integrations.
  • Strong knowledge of Jira workflows, automation rules, SLAs, and service desk configurations.
  • Experience with Appfire Connector, Exalate, or similar integration technologies.
  • Understanding of ITSM and ITIL principles.
  • Experience designing and implementing automated ticketing workflows.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.

Preferred Qualifications

  • Atlassian Certified Professional (ACP) certifications.
  • Salesforce Administrator or Salesforce Service Cloud experience.
  • Experience supporting global service operations.
  • Knowledge of compliance and audit requirements across multiple regions.
  • Experience with REST APIs, scripting, and integration platforms.