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What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst, and why are they important?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
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Data Analyst / Business Intelligence (BI) Support Specialist - Temporary - Hybrid Remote

Data Analyst / Business Intelligence (BI) Support Specialist - Temporary - Hybrid Remote

Hoosier Energy

Bloomington, IN • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Position Overview 

The Data Analyst / Business Intelligence (BI) Support Specialist - Temporary is responsible for the design, development, implementation, and support of enterprise Business Intelligence (BI) solutions. This position ensures data integrity, security, and performance across BI platforms and provides application support to business units.

Essential Duties and Responsibilities 

  • Develop and maintain BI solutions utilizing Microsoft Fabric, Power BI, and Azure Data Services.
  • Design and implement data models, ETL/ELT pipelines, and visualization dashboards.
  • Build and optimize Power BI reports, dashboards, and paginated reports.
  • Manage Azure Synapse, Data Factory, Data Lake, and Fabric Data Warehouse for data processing and transformation.
  • Write and optimize T-SQL queries, stored procedures, and indexing in SQL Server (2019+).
  • Provide Level 2/3 support for custom SQL-driven applications, including troubleshooting and user support.
  • Maintain the Alation data catalog, ensuring metadata accuracy and compliance with governance standards.
  • Ensure data governance, security, and compliance, including role-based access control (RBAC) and row-level security (RLS).
  • Collaborate with business stakeholders, developers, and analysts to translate requirements into BI solutions.
  • Monitor BI system performance and implement improvements for reliability and availability.
  • Work with IT Applications and IT Infrastructure teams to implement CI/CD pipelines for BI deployments.
  • Mentor BI team members and promote best practices in analytics development.

Minimum Qualifications 

  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
  • Minimum of 3 years’ experience in Business Intelligence, Data Analytics, or Data Warehousing.
  • Experience with Microsoft Fabric, Power BI, and Azure Data Services (Data Factory, Synapse, Data Lake, Dataverse).
  • Advanced proficiency in SQL Server (T-SQL, query optimization, indexing).
  • Proficiency in DAX, Power Query (M language), and Power BI development.
  • Experience with data modeling techniques (Star Schema, Snowflake) and performance optimization.
  • Experience designing and implementing ETL/ELT pipelines for structured and unstructured data.
  • Familiarity with RBAC, RLS, and compliance best practices.
  • Strong analytical, problem-solving, and communication skills.

Preferred Qualifications 

  • Experience with Azure SQL, DevOps for BI deployments, or Python for data preparation.
  • Familiarity with ITIL and/or ITSM ticketing systems.
  • Ability to present insights to non-technical audiences.

Working Conditions

  • Office environment, Bloomington, IN.
  • Occasional travel may be required.
  • Standard work hours with flexibility for project deadlines.

This full time position is temporary; however, it is expected to potentially have a duration of indefinite. The incumbent will be employed through Express Employment.

Hoosier Energy is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, age, ancestry, genetic information, disability, veteran status or any other characteristic protected by federal, state or local laws.

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