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Remote Itsm Analyst Jobs in Florida (NOW HIRING)

RELX

Senior Site Reliability Engineer II

Gainesville, FL · On-site +1

$125K - $209K/yr

If not, this role is fully remote. We do not restrict applicants based on job site or posting ... Lead incident response, root cause analysis, and post-incident reviews with a focus on prevention ...

RELX

Senior Site Reliability Engineer II

Boca Raton, FL · On-site +1

$125K - $209K/yr

If not, this role is fully remote. We do not restrict applicants based on job site or posting ... Lead incident response, root cause analysis, and post-incident reviews with a focus on prevention ...

All JobsItsm Analyst JobsRemote Itsm Analyst JobsRemote Itsm Analyst Jobs in Florida

Remote Itsm Analyst information

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.

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For Remote Itsm Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Itsm Analyst jobs in Florida look for?

The top searched job categories for Remote Itsm Analyst jobs in Florida are:

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Cities in Florida with the most Remote Itsm Analyst job openings:

Remote Itsm Analyst jobs near you

Enterprise IT Support Analyst

Nymbus, Inc.

Jacksonville, FL • Remote

$65K - $80K/yr

Full-time

Posted 26 days ago

Job description

Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.

We operate with an AI-first mindset across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.

WORK ENVIRONMENT:

Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. While standard business hours are expected, occasional after-hours support may be required for critical operational activities.

POSITION SUMMARY:

The Enterprise IT Support Analyst provides day-to-day technical and operational support for Enterprise IT. This role is responsible for onboarding and offboarding employees, identity and access management, endpoint administration, and supporting the technologies employees rely on every day.

This is more than a traditional Help Desk role. We're looking for someone who enjoys solving problems, improving processes, and leveraging AI and automation to make Enterprise IT more efficient.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  • Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Manage onboarding, offboarding, account provisioning, and access changes.
  • Administer identity and access management, including SSO, MFA, user accounts, and permissions.
  • Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
  • Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
  • Maintain IT assets, software licensing, and operational documentation.
  • Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

QUALIFICATIONS:

  • 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
  • Experience supporting macOS and Windows environments.
  • Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
  • Experience with cloud-based SaaS applications and ITSM platforms.
  • Strong troubleshooting, communication, organization, and customer service skills.
  • Self-starter with strong ownership, curiosity, and a continuous improvement mindset.

Preferred Qualifications

  • Experience with JumpCloud, Google Workspace, Jamf, or similar platforms.
  • Experience with Jira Service Management.
  • Familiarity with PowerShell, Bash, Python, or other automation tools.

AI-First Expectations

AI is transforming Enterprise IT, and we expect every member of our team to embrace it as part of how they work. Successful candidates will:

  • Think AI first before approaching repetitive or manual work.
  • Use AI to improve productivity, documentation, troubleshooting, and communication.
  • Identify opportunities to automate routine tasks and improve operational efficiency.
  • Continuously learn and apply new AI capabilities responsibly and securely.


SALARY & BENEFITS:

  • $65,000 - $80,000 Annual Salary
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Remote
  • 401(k) plan
  • Insurance - Health, Dental and Vision
  • Paid Time Off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let's Go!