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Remote It Jobs in Addison, TX (NOW HIRING)

Vytwo

Information Security Platform Engineer

Prosper, TX · Remote

$70/hr

Blue Bell, PA 100% Remote We are seeking an experienced Information Security Platform Engineer ... technologies while partnering closely with our internal Information Security and IT teams. Required ...

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

* Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. * Technologist to identify, investigate ...

RSM

Temporary AML IT Audit Consultant

Dallas, TX · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a large global banking client on regulatory remediation and issue validation initiatives. This role ...

A

TX - IT Business Analyst

Dallas, TX · On-site +1

Work Preference: Open to Hybrid and On-site opportunities Summary of Functions The Senior IT ... Work Environment Standard office setting with occasional remote work flexibility. Physical ...

Global Data Consultants

Endpoint Specialist

Mckinney, TX · On-site +1

Overview GDC IT Solutions is currently seeking an Endpoint Specialist to work in a hybrid capacity ... Provide remote support using TeamViewer and other enterprise tools to diagnose and resolve endpoint ...

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How much do remote it jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote it in Addison, TX is $26.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $32.12 per hour, depending on experience, location, and employer.

What are remote IT jobs?

Remote IT jobs are positions in the information technology field that allow professionals to work from locations outside of a traditional office, often from home. These roles include a wide range of specializations such as software development, technical support, network administration, cybersecurity, and IT project management. Remote IT jobs leverage digital communication and collaboration tools to enable employees to perform their duties efficiently from anywhere with internet access. This flexibility often leads to improved work-life balance and access to a broader job market for IT professionals.

What are some common challenges faced by remote IT professionals, and how can they be effectively managed?

Remote IT professionals often encounter challenges like communication barriers, time zone differences, and difficulty accessing on-site hardware. To manage these, it's important to establish clear communication channels with your team, use remote monitoring and management tools, and schedule regular check-ins. Building strong documentation practices and staying proactive with cybersecurity measures also help ensure smooth operations and collaboration.

What are the key skills and qualifications needed to thrive as a remote IT professional, and why are they important?

To thrive as a Remote IT professional, you need a solid background in computer systems, networking, troubleshooting, and often a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, VPNs, and cloud platforms such as AWS or Azure is typically required. Strong problem-solving, time management, and communication skills are vital for collaborating effectively and supporting users remotely. These skills and qualifications are crucial to ensure reliable technical support and maintain seamless IT operations in distributed work environments.

What are remote IT jobs?

Remote IT jobs involve performing duties related to information technology from a remote location. These tech careers typically take two forms. First, remote IT workers may travel to a client’s site to provide face-to-face customer service or offer computer troubleshooting or repair help. Second, remote working may also mean performing IT tasks for a company over the internet instead of in the company’s offices. Remote IT professionals may have the same responsibilities for providing software support, database solutions, and other information technology services as IT workers who work in offices full-time.

What is the difference between Remote IT vs Remote Network Technician?

AspectRemote ITRemote Network Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote support, troubleshooting, software managementRemote network setup, monitoring, troubleshooting
Industry UsageIT service providers, tech companies, support desksTelecommunications, enterprise networks, ISPs

Remote IT professionals focus on software, hardware support, and general IT services remotely, while Remote Network Technicians specialize in network infrastructure, configuration, and troubleshooting. Both roles often require similar certifications and work environments but differ in technical focus and industry applications.

More about Remote It jobs
What are the most commonly searched types of It jobs in Addison, TX? The most popular types of It jobs in Addison, TX are:
What are popular job titles related to Remote It jobs in Addison, TX? For Remote It jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Remote It jobs in Addison, TX look for? The top searched job categories for Remote It jobs in Addison, TX are:
What cities near Addison, TX are hiring for Remote It jobs? Cities near Addison, TX with the most Remote It job openings:
Remote It jobs near you
Infographic showing various Remote It job openings in Addison, TX as of August 2026, with employment types broken down into 71% Full Time, 8% Part Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,723 per year, or $26.8 per hour.

IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira

Welltower, Inc.

Plano, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

WELLTOWER - REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our Plano, TX office. The ideal candidate will help deliver exceptional end-user support through a customer-centric IT Service Desk model focused on incident resolution, communication, and continuous service improvement. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Support Analyst will work closely with the rest of the Technology and Infrastructure team, reporting to the Director, Service Management.
KEY RESPONSIBILITIES
  • Serve as the first point of contact for IT support requests via phone, chat, email, and self-service channels, delivering a high-quality customer experience.
  • Provide professional call handling, including active listening, issue triage, troubleshooting, and clear communication throughout the support lifecycle.
  • Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.
  • Adhere to established Service Level Agreements (SLAs) and prioritize incidents and requests based on business impact and urgency.
  • Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
  • Deliver professional phone and remote support by actively troubleshooting issues, communicating clearly, and providing timely follow-up to end users.
  • Monitor ticket queues and phone queues to ensure response and resolution targets are consistently achieved.
  • Contribute to Knowledge Base articles, standard operating procedures, and self-service documentation to improve first-call resolution rates.
  • Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.
  • Identify trends in recurring incidents and collaborate with IT teams to support problem management initiatives.
  • Support Microsoft 365 technologies including Exchange Online, OneDrive for Business, Microsoft Teams, Teams Voice, and related collaboration platforms.
  • Stay current with emerging technologies and industry best practices to proactively recommend improvements.
  • Configure, deploy, and manage Windows and mobile endpoints using Microsoft Intune, Autopilot, and enterprise device management solutions.
  • Take full ownership of assigned tasks and see them through to completion with minimal supervision.
  • Ensure compliance with company IT policies, security protocols, and best practices.
  • Demonstrate reliability and accountability in all aspects of work.
  • Perform all other duties as assigned

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
No travel required.
ON-CALL/HOLIDAY SUPPORT
This role will require rotational on-call and Holiday support.
MINIMUM REQUIREMENTS
Education: Bachelor's degree in Information Systems or related field or equivalent work experience is required.
Experience: 3-5 years of relevant work experience is required. The ideal candidate will have experience with the following technologies:
  • Jira Service Management Ticketing System
  • Experience working in a high-volume Service Desk or IT Call Center environment.
  • Familiarity with ITIL or HDI service management frameworks and best practices.
  • Windows 10 and 11 operating systems experience
  • Hardware support for laptops, desktops, printers, and peripherals
  • Mobile Device Management (MDM) for iOS devices (iPhones and iPads)
  • Microsoft 365 services including Exchange Online, OneDrive for Business, Teams, and SharePoint
  • Microsoft Teams Voice, Zoom, Zoom Rooms, and enterprise collaboration technologies
  • Strong verbal communication and customer de-escalation skills.
  • Experience meeting SLA, first-call resolution, and customer satisfaction metrics.
  • Experience supporting users remotely using enterprise remote support tools.
  • Preferred Certifications:

    • CompTIA A+, Network+, Security+
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Microsoft Certified: Azure Fundamentals
    • ITIL Foundation Certification
    • HDI Support Center Analyst (HDI-SCA) or similar Service Desk certification

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
  • Competitive Base Salary + Annual Bonus

  • Generous Paid Time Off and Holidays

  • Employee Stock Purchase Program - purchase shares at a 15% discount

  • Employer-matching 401(k) Program + Profit Sharing Program

  • Student Debt Program - we'll contribute up to $10,000 towards your student loans!

  • Tuition Assistance Program

  • Comprehensive and progressive Medical/Dental/Vision options

  • Professional Growth

  • And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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