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Remote It Support Jobs in Rochelle, IL (NOW HIRING)

Business Solutions Analyst III - Remote

Oregon, IL · Remote

$41 - $56.50/hr

... Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines ... Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ...

iOS Engineer -Remote

Rockford, IL · Remote

$166.68K - $191.40K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Additional Information: We are accepting applications on an ongoing basis. Quora offers a wide ...

iOS Engineer -Remote

Dekalb, IL · Remote

$166.68K - $191.40K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Additional Information: We are accepting applications on an ongoing basis. Quora offers a wide ...

Senior Commercial Insurance Analyst - Remote

Oregon, IL · Remote

$82.40K - $109K/yr

... Information We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our ... As a Senior Commercial Insurance Analyst , you will support the overall business strategy by ...

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Remote It Support information

See Rochelle, IL salary details

$13

$24

$35

How much do remote it support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote it support in Rochelle, IL is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are the most commonly searched types of It Support jobs in Rochelle, IL? The most popular types of It Support jobs in Rochelle, IL are:
What job categories do people searching Remote It Support jobs in Rochelle, IL look for? The top searched job categories for Remote It Support jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Remote It Support jobs? Cities near Rochelle, IL with the most Remote It Support job openings:
Infographic showing various Remote It Support job openings in Rochelle, IL as of May 2026, with employment types broken down into 62% Full Time, 21% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,704 per year, or $24.4 per hour.
Business Analyst, Pricing and Underwriting

Business Analyst, Pricing and Underwriting

Maxor National Pharmacy Services

Rockford, IL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Maxor National Pharmacy Services rating

8.8

Company rating: 8.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

3rd of 98 rated pharmacies


Job description

The Business Analyst, Pricing and Underwriting, is responsible for the compilation, analysis, and reporting of data to support pricing contracts for Specialty services within a Pharmacy Benefit Manager (PBM) setting. Partner cross-functionally with Underwriting, Finance, Clinical, and Account Management teams to develop custom reports, assess the impact of client-driven changes, and perform data-driven analyses. Utilize SQL, Excel, and data visualization tools to maintain and monitor Specialty pricing models, support financial forecasting, and contribute to strategic economic modeling. Design and generate reports to inform daily operations and executive decision-making. Collaborate within the Pricing & Underwriting department to develop queries across multiple systems, offering robust analytical support to key business units.

Position Location:

This is a remote-based position within the Continental US.

Our Company Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of clinically integrated services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain. Maxor has a proud heritage of growth and innovation earned over the decades. Amarillo, Texas is the legacy headquarters for Maxor, but our talent base is national. We operate pharmacies and other business operation sites across the United States with employees working from 44 states.

Why Join Maxor?

At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Likewise, our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities. With a growing workforce of 1,500+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.

Responsibilities
  • Create and maintain custom data-mining queries to produce actionable insights for pricing and business strategy.
  • Analyze pharmacy claims, drug pricing, rebate models, and utilization trends for internal teams and client reporting.
  • Interpret complex pharmacy benefit structures and clearly communicate findings to varied audiences.
  • Provide forecasting, reporting, and analytical support to senior management for strategic planning.
  • Automate and streamline reporting to increase efficiency and reduce manual processes within PBM pricing operations.
  • Contribute to Specialty Pricing operations by:
    • Managing pricing appeals, coordinating with Maxor Specialty, and compiling data for automated processing.
    • Executing weekly pricing tasks to ensure accuracy and implementation consistency.
    • Gathering and preparing input data from pricing resources to support core processes.
    • Documenting procedures to meet audit and compliance requirements.
  • Execute dynamic pricing strategies in response to market changes to ensure competitive positioning and profitability.
  • Collaborate with Pricing, Underwriting, Sales, and Account Management teams to evaluate and support new/existing client opportunities.
  • Enhance financial models and streamline operational processes for greater accuracy and efficiency.
  • Create and distribute ad hoc reports and financial models tailored to business needs.
  • Develop tools for performance monitoring and key metric tracking across business units.
  • Maintain current knowledge of financial tools, market conditions, and PBM industry trends.
  • Author and manage Standard Operating Procedures (SOPs) for custom and standardized tasks.
  • Communicate complex analytical findings effectively across technical and non-technical audiences.
  • Foster continuous improvement with a strong focus on operational excellence and process optimization.
Qualifications

Education:  Bachelor’s Degree in Finance, Business Analytics, Computer Information Systems, Data Science, or Economics. Or similarly related degree preferred.

Experience: Minimum of 2 years’ experience completing complex analytical, financial analysis for PBM services. Minimum of 1 year experience using SQL or other applicable programming language (Python/VBA/C++/etc).

Knowledge, Skills, and Abilities:

  • Knowledge of pricing components and service mix, including plan design, prescription utilization, retail networks, rebates, Specialty/Mail pharmacy services, and brand/generic dynamics.
  • Advanced Excel and Word expertise, with experience in building complex financial models and reports.
  • Proficient in SQL, using SELECT, CASE, JOIN, and conditional logic to extract and analyze large datasets.
  • Strong analytical skills to assess client-specific data within the broader context of business strategy, delivering actionable pricing recommendations.
  • Experience working with complex, unstructured datasets to drive insights and decisions.
  • Proven ability to manage multiple priorities, coordinate deliverables, and meet critical deadlines.
  • Effective cross-functional collaborator in fast-paced environments involving Operations, Sales, Account Management, and Finance.
  • Skilled communicator with experience presenting findings to senior leadership. Self-motivated project manager with excellent follow-through and organizational discipline.
  • Detail-oriented with exceptional time management and process documentation skills.

WE OFFER

At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.

We offer highly competitive compensation and comprehensive health benefits including:

  • Comprehensive mental health and wellbeing resources
  • Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
  • Company-paid basic life/AD&D, short-term and long-term disability insurance
  • Rx, dental, vision, other voluntary benefits, and FSA
  • Employer-matched 401k Plan
  • Industry-leading PTO plan
  • And more!

What Maxor National Pharmacy Services employees say

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